Over the past 4 years, I and other people in our area of Whenuapai have had ongoing issues with coverage.  Whilst we are approximately 1km from the local cell site, it is simple way under capacity resulting in lost calls, call breakup and messages taking hours to get to us.

Initially I spent a lot of time calling customer services explaining the problem and asking when the coverage would be improved.  Customer services were always very helpful, entering the complaint in the their database and assuring me that someone would get back to me.  They didn't.  Only one person from Customer Services ever did get back to me.  She totally sympathised with the situation and ended up authorising 6 months refund on our plans and assured me that the coverage problems were being investigated, then...nothing.

Since that time, over 2 years ago, I have had calls from CS doing a standard check up to make sure I was happy with the Vodafone service.  When I tell them the story, they all log it and assure me that someone will get back to me.   They don't.  I am so jaded now that I usualy say, don't bother, you can't actually do anything to help.  One CS rep said she liked a challenge and would get back to me to let me know what would be done.  She never did.

So  I have surmised the following things about Vodafone New Zealand.

1) Vodafone could not give a rats *ss about it's customers.

2) Customer Services have a great database system for logging faults and problems.  At midnight, all complaint databaes are deleted or "lost".  Hey Presto, no more problems.

I an totally cynical about Vodafone.  They have put CS in place to give the appearance of providing the customers, service.  In reality they simple don't care.

If there was an alternative network that allowed global roaming, I'd change like a shot.

Anybody any suggestions on how to actually get Vodafone to do something rather than lip service?

Cheers
Andy