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#153831 9-Oct-2014 10:49
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Hi Team,

I'm after some suggestions for a current issue we are seeing on a client site.

They are a 15 staff member office in the CBD currently using Vodafone OfficeNet Connect which comes with a 200Gb allowance.  They have migrated some services to the Cloud and are finding now the 200Gb is commonly not enough.  They are using the SIP facilities into their PABX and the Office Net Unlimited plan does not allow for SIP connections, only analogue or ISDN.  They are using VDSL.

They have had some over-use charges recently adding up to several hundred dollars and have negotiated these down with Vodafone as a one-off but at $40 per 40Gb the overuse charges will be an ongoing issue that needs to be resolved promptly.  If they were on a normal business broadband package (e.g. http://www.vodafone.co.nz/business-broadband/) , it would only be another $20 to move from a 300Gb plan to an Unlimited plan.

They have had good service from Vodafone and don't really want to change, but can't put up with ridiculous overuse charges either.  I get that there may be some extra costs in the QoS setup for the SIP lines.  Their Account Manager has not been helpful so far other than with a one-time charge reduction.  They are between a rock and a hard place.

In my ideal world someone at Voda would add sort out whatever is preventing Office Net Unlimited from being offered with the SIP option.  A strategy to slash the over-use charges by 90% would be an OK interim measure.

They are within a UFB area, so a cheap fibre option could be considered.

Thanks in advance
Mike




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  #1150593 9-Oct-2014 12:02
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What kind of VDSL is it? BizNet (their own ex-Telstra copper) or a Chorus-based service?
You can get unlimited data pack on BizNet as of about a month ago.



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  #1150598 9-Oct-2014 12:06
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I can;t answer that question off the top of my head and I doubt the client would know.

The Technicolor TN789vn is using an @clear.net.nz username.  Does that tell you anything helpful?




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 
 
 
 


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  #1150600 9-Oct-2014 12:09
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Hi Mike

I've asked around but unfortunately the answer seems to be that with Office Net Connect 200GB is the limit and after that it's data overage only. Depending on how much data you need you may want to consider having a second connection installed with Office Net Unlimited. Of course that would have an extra cost, but would provide price certainty and mean an additional calling line too which could be useful.

Cheers

Dylan



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  #1150652 9-Oct-2014 12:53
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Dylan thank you VERY much for checking for me.

I don't understand the logic of offering SIP services but introducing broadband limitations.




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  #1150706 9-Oct-2014 13:34
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You're on BizNet for VDSL from the looks of it. Depends whether from a billing and contract perspective they are willing to modify the data pack component of the 'Office Net Connect' package from the included 200 GB to the standard BizNet $50 Unlimited data pack.



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  #1150722 9-Oct-2014 13:56
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Thanks for the comment yitz.  Of course there is no technical reason Vodafone can't be more accommodating about higher broadband usage.  It's whether they are willing.  Any suggestions as to how I should approach them would be welcome.




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  #1151422 10-Oct-2014 16:40
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Dynamic: Hi Team,

They are within a UFB area, so a cheap fibre option could be considered.



Sounds like a no brainer to me, transition over to a UFB plan for internet and choose a good voip provider.

I switched my workplace over from Vodafone/TCL/Biznet VDSL to Voyager UFB for internet access and Conversant for phone/voip earlier this year.

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