I'm after some suggestions for a current issue we are seeing on a client site.
They are a 15 staff member office in the CBD currently using Vodafone OfficeNet Connect which comes with a 200Gb allowance. They have migrated some services to the Cloud and are finding now the 200Gb is commonly not enough. They are using the SIP facilities into their PABX and the Office Net Unlimited plan does not allow for SIP connections, only analogue or ISDN. They are using VDSL.
They have had some over-use charges recently adding up to several hundred dollars and have negotiated these down with Vodafone as a one-off but at $40 per 40Gb the overuse charges will be an ongoing issue that needs to be resolved promptly. If they were on a normal business broadband package (e.g. http://www.vodafone.co.nz/business-broadband/) , it would only be another $20 to move from a 300Gb plan to an Unlimited plan.
They have had good service from Vodafone and don't really want to change, but can't put up with ridiculous overuse charges either. I get that there may be some extra costs in the QoS setup for the SIP lines. Their Account Manager has not been helpful so far other than with a one-time charge reduction. They are between a rock and a hard place.
In my ideal world someone at Voda would add sort out whatever is preventing Office Net Unlimited from being offered with the SIP option. A strategy to slash the over-use charges by 90% would be an OK interim measure.
They are within a UFB area, so a cheap fibre option could be considered.
Thanks in advance