When my January Vodafone bill arrived (late) a windy Wellington day unfortunately took it from me and gave it to a stormwater drain on my way home from the PO Box (Much to my partners amusement).

Wanting another copy, I rang 777 straight away and requested them send another, that was fine the CSR said after me waiting on hold over 10 mins, but it will cost you $5 for a reprint. I wanted the copy so I accepted and waited for the bill to arrive. Close to 2 weeks later after recieving nothing I phoned Vodafone again, and after a 7 minute wait I was informed that yes I had been charged the $5 for the reprint, but it seems the CSR never actually bothered to action the reprint and get another bill my way. She assured me she would print a copy off herself right now and put it in that nights post. 8 days later (yesterday) still neither copy had arrived so I called again. I was advised there were long wait times however my call was answered in less that a minute by what I can assume is one of their new CSR's based in Egypt (The pervious 2 ladies I had spoken to were either in NZ, or did a very very very stunning job of sounding like a Kiwi).

The guy I spoke to was really great, and immediately offered to send me a PDF copy by email, it arrived before I had hung up the phone even! I immediately (again, have queried this in the past) queried if I could have this happen automatically every month, but he informed me the billing system isnt capable (Which I know is a lie, as Mauricio has said he gets his by PDF every month). Anyway, i'm sure thats what the CSR has been told so no blame his way.

Anyway, my gripe is, why did it take me 3 phone calls, and $5.00 for a reprint when they could have emailed it to me the first time and saved a whooooooooole lot of hastle for me?!

C'mon vodafone. Step it up