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mdf



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Topic # 196016 16-May-2016 09:31
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I managed to use up my entire mobile data (1.5GB) allowance in a few days this month, including getting a "you've used 80% of your data allowance" warning text a full 6 minutes before the "you've used 100% of your data allowance" (by my math, 400MB in 6 minutes). My phone has been playing up a bit of late (various apps crashing requiring a reboot), so I suspected it was indeed something screwy my phone was doing rather than Vodafone's systems deciding to send random texts.

 

I keep my phone pretty clean (no games or dodgy freeware), and haven't installed any obviously questionable apps. The phone's internal "data usage" page was pointing the finger at "Android OS" as the app that used the most data, and it's hard to uninstall the OS app, so was hoping (expecting really) that Vodafone would be able to tell me where all the data was being used in order to narrow down the likely culprits. 

 

Having spent a bit of time on the phone to Vodafone today and yesterday, I was very surprised to be informed that they cannot actually tell me where the data has gone, just that it was over http/https. Fundamentally I find this (a) pretty unhelpful in terms of diagnosing problems and (b) very surprising, given that if PC Plod produced a warrant to hand over data about my dodgy browsing habits I can't imagine "not having that information" is going to fly.

 

A Sydney journalist (presumably with a similar axe to grind) used Australia's equivalent of the Privacy Act to require disclosure of all data held about him/his phone by Telstra. This decision got overturned on appeal, but is being appealed again, so watch this space.

 

In the end, I gave up trying to diagnose the problem and factory reset the phone out of nervousness as to what was going on. Credit to Vodafone, they did give me 500MB free (although this may have been just to get me off the phone).

 

Having reread what I've just written, there isn't a question there, just have a grumble/vent.


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  Reply # 1553439 16-May-2016 09:47
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Same deal as data across fixed line networks really. I get that its inconvenient but I always kind of thought of it as inconvenient like having something password protected. Sure its a pain but the alternatives potentially worse.

 

Hopefully the factory reset resolved the root cause. 





Please note: I have a professional bias towards Vodafone.

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  Reply # 1553507 16-May-2016 11:54
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Obviously they have the details. It's just too expensive for them to provide it to you.

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  Reply # 1553508 16-May-2016 11:56
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Had the same situation with my wife's 2 degrees account. Was told they couldn't provide any details. We could only see what time the data was being used which helped us narrow it down to background data/updates.


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  Reply # 1553962 17-May-2016 10:00
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tchart:

 

Had the same situation with my wife's 2 degrees account. Was told they couldn't provide any details. We could only see what time the data was being used which helped us narrow it down to background data/updates.

 

 

Surely a case to set the phone to only download updates over WiFi...!?!


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  Reply # 1553973 17-May-2016 10:08
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My limited understanding is it is usually the background data more than updates causing the issues. Bring on the days when mobile data is as plentiful and cheap as fixed line data.





Please note: I have a professional bias towards Vodafone.

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  Reply # 1553980 17-May-2016 10:14
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I once had a speedtest app start doing background tests.

 

 

 

When you work in an area that you get solid 100+Mbit to sydney, that clocks up rather quickly..

 

Learnt my lesson, capped background on that app, never was a issue again.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1554022 17-May-2016 11:12
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Using Smart Manager I disable pretty much everything that could potentially run in the background, unless it's something I genuinely need alerts from.  This configuration seems to stretch both battery and data and it also stops a lot of low utility notifications.





Mike

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  Reply # 1554055 17-May-2016 11:41
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I had that issue once which had something to do with an exchange account (work account) that kept refreshing everything (contacts, emails, calendar) over and over again, never stopping.

 

 

 

Phone reset stopped it

 

 

 

 


mdf



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  Reply # 1554144 17-May-2016 14:11
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tangerz:

tchart:


Had the same situation with my wife's 2 degrees account. Was told they couldn't provide any details. We could only see what time the data was being used which helped us narrow it down to background data/updates.



Surely a case to set the phone to only download updates over WiFi...!?!



Yep, I had done this for Play Store updates (and F-Droid and Amazon Underground updates). Somehow/somewhy the Android OS app seemed to want to download a huge whack of data every now and then. I've thought about this some more since it happened, and on reflection it may have been every time I restarted the phone. As I mentioned I had been having some issues with things crashing and would typically reset the phone to get everything restarted. It may have been each time it booted up it tried to down load a whole load of data.

A clean install seems to have resolved the problem.

However I've now been watching data usage (both wifi and cellular) like a hawk. I was amazed at how much data just browsing the likes of Stuff and Guardian uses - I was getting figures of like 20MB in just a few minutes. It didn't sound right to me so I even installed some new browsers so I knew the data usage would start at zero (and as an aside, Opera Mobile is _awesome_ for geekzone with the word wrap function). I've since installed Adaway and the data usage has plummeted down to something like more reasonable levels. I'm more than happy to subscribe directly to services I support but I'm not willing to pay data usage like that just to see some ads.

Is this normal, or is it because the initial browsing cached a whole load of stuff?

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