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308 posts

Ultimate Geek
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Topic # 214991 7-Jun-2017 16:06
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Hi Guys,

 

Just checking when it comes to contract negotiations I remember ages ago Vodafone would not offer/allow an actual Fibre install if you were on Cable, I now have both and within a month the actual Fibre will be live. 

 

 


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194 posts

Master Geek
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  Reply # 1796047 7-Jun-2017 16:34
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I am in the same boat.

I am currently with Cable, but now have Fibre (live) at the road.

 

Vodafone I can understand are hesitant to switch people over as "Cable" is basically their own monopoly (your stuck with them on it).
Plus, I assume they need to pay someone for the use of the Fibre (less margin in it for them).

 

Hopefully this current investigation results in them having to switch people over free of charge due to misleading.

 

 


200 posts

Master Geek
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  Reply # 1796048 7-Jun-2017 16:44
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If your contract is up, just sign up to a different ISP. No other ISP can do cable, so they will have to install Fibre.


 
 
 
 


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Ultimate Geek
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  Reply # 1796105 7-Jun-2017 18:49
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Yes, afaik. Might need someone to override the normal process.



308 posts

Ultimate Geek
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  Reply # 1796639 8-Jun-2017 14:06
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This does seem to be a short sighted move; I believe cable moving towards its twilight in the NZ Fibre context, so locking people down seems to be a bit of a rearguard action and a way to loose customers that takes time and effort to grab.  How about this Dylanp, could you have a chat raise an idea with the Technical / marketing guys to see what can be done with two concurrent fast connections Fibre + Cable. I can think of a couple that people may want to pay for, anyway just an idea.

 

 

 

Anyway thanks Guys.  I'll have to work out what to do when they liven the Fibre up.


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Uber Geek
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  Reply # 1796685 8-Jun-2017 14:57
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From http://www.stuff.co.nz/business/industries/93421854/vodafones-fibrex-label-attracts-attention-from-watchdog

 

"Williams confirmed Vodafone was promoting the cable networks on its website. "But if a customer specifically asks for Vodafone Fibre we will give them that," he said."


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Ultimate Geek
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  Reply # 1796740 8-Jun-2017 15:31
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This type of confusion generated by Vodafone is one of many reasons why I am moving away from their cable to UFB.  Calling cable "FibreX" and then saying, as the Stuff article quoted above says, "X" in FibreX indicated to consumers that the service was not pure fibre." is pure marketing BS.  Most consumers would logically think FibreX was some form of enhanced fibre rather than not being fibre at all.  I consider myself moderately IT literate and I was initialled confused by Vodafone's announcement of FibreX. It goes to the heart of the matter that the company would use deliberately confusing names to advance its own commercial interests.  I get that companies wish to bind consumers to their eco-system (Apple fan-boy here!) but not by deceptive marketing practices.





Tinshed
Wellington, New Zealand


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Uber Geek
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  Reply # 1796837 8-Jun-2017 18:18
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DeepBlueSky:

 

How about this Dylanp, could you have a chat raise an idea with the Technical / marketing guys to see what can be done with two concurrent fast connections Fibre + Cable. I can think of a couple that people may want to pay for, anyway just an idea.

 

Great idea, except I don't think he works there anymore.


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Ultimate Geek
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  Reply # 1796848 8-Jun-2017 19:08
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dolsen:

From http://www.stuff.co.nz/business/industries/93421854/vodafones-fibrex-label-attracts-attention-from-watchdog

 

"Williams confirmed Vodafone was promoting the cable networks on its website. "But if a customer specifically asks for Vodafone Fibre we will give them that," he said."

 

 

As per above article you are probably in a better position to negotiate now they are being investigated.

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  Reply # 1796886 8-Jun-2017 20:04
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Too much work.

 

1) Sign up with an ISP that offers fibre.
2) Connect to fibre.
3) Call Vodafone to disconnect.

 

Much easier doing it that way than the whole "we offer cable in your area - why do you want fibre" talk Voda does (and I have been through).





Michael Murphy | https://murfy.nz
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182 posts

Master Geek
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  Reply # 1797084 9-Jun-2017 09:40
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This annoys the sh*t out of me. I am on Vodafone cable, and now fiber is here i want to future proof my hone, and get free fiber paid for by the govt. I would be happy to stay with Vodafone if they just switched over to fiber for my account.

 

 As it is I am also looking to jump ship, not for any reason because of dissatisfaction with the service I receive, but only because of the refusal to allow me to have fiber. It doesn't cost them anything, just a bit of paperwork, but they are engendering hate by being so short sighted in their thinking.

 

 So I have been actively looking around for another provider who will offer me a better deal.


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Uber Geek
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  Reply # 1797120 9-Jun-2017 10:38
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Reminds me of the Theresa Gattung quote "What has every Telco in the world done in the past? It’s used confusion as its chief marketing tool, and that’s fine"

 

IMHO, you'd be pretty silly to sit on VF's proprietary cable solution and watch the window of free UFB installation slip by.  There are plenty of good ISPs out there, and no reason you couldn't switch back to VF after the new ISP's contract term if you really wanted to.


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Geek
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  Reply # 1797128 9-Jun-2017 10:46
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FYI under the Telco Review system, UFB installations (at least in Chorus areas) should continue to be free in most cases from 2020


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