Vodafone Sure Signal V3 .. Unable to connect ( Spark Broadband Customer

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aickinmba

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#239841 7-Aug-2018 13:57

Hi all

I have just bought a Vodafone Sure Signal V3 unit. I have installed it on my Netgear modem router as instructed and it has been assigned an IP address. I have opened ports 8 , 50 , 123 , 500 & 4500 on my Netgear router. The Sure Signal won't connect at all no matter how many times i restart it even though these ports are open to any WAN IP.

The power light is on solid RED and the light below ( a globe type icon ) is WHITE and pulsing continuously. No other lights are lit.

I am a Spark Broadband customer and have been assured by Vodafone that the SS works with Spark. Are there any Spark broadband users here that have managed to get it working ? If so, any tips ?

Are there any other DNS / IP settings I need to make so it connects ?

Any advice greatly appreciated in advance.

Cheers

Matt

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#2069300 7-Aug-2018 14:15

What are the lights doing on the Sure Signal?

I bought a v3 earlier in the year (from Vodafone website) and it wouldn't connect to the internet (red lights on front of sure signal), even though I had a Vodafone supplied router on Vodafone connection. After heaps of troubleshooting with their support team, they eventually sent me a replacement, but not after they kept pushing the ideas that (1) I got it from a different country (nope, bought from Vodafone NZ), (2) it hadn't been configured for Vodafone FibreX (rubbish) because I didn't give them my account number when I ordered or (3) because I was showing on their map as being in good Vodafone signal coverage, the SureSignal was detecting signal and was refusing to start (my reception was terrible).

Point is, they can be faulty. And they should be plug and play even with other ISPs - no port opening required ideally. Do you know someone with a Vodafone connection that you can test it on? The trouble is, they won't believe you that it's faulty as long as you are testing on another ISP's connection

Linux

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#2069301 7-Aug-2018 14:15

Do not keep restarting the Sure Signal unit! The first time the unit can take about an hour or two to register

The help section on the Vodafone Website contains all the info you need

John

Edit: Looks like the help page I had setup with loads of information has been removed

aickinmba

13 posts

Geek

#2069307 7-Aug-2018 14:20

The only lights that are on is the Power light which is SOLID RED and below it, a white globe looking light which is WHITE and pulsing.

I am rural and no one around is on Vodafone.

I asked Vodafone if it could be a faulty unit and they said that would be very rare !

coffeebaron

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#2069308 7-Aug-2018 14:20

Try a factory reset, then leave overnight.

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#2069309 7-Aug-2018 14:20

Ports used by Sure Signal

Source Destination Protocol Port Description
Vodafone Sure Signal 124.6.205.17 IP 50 ESP
124.6.205.18
124.6.205.19 UDP 4500 IPSEC NAT Traversal
124.6.205.41
124.6.205.42 UDP 500 ISAKMP
124.6.205.43

aickinmba

13 posts

Geek

#2069312 7-Aug-2018 14:21

Linux:

Do not keep restarting the Sure Signal unit! The first time the unit can take about an hour or two to register

The help section on the Vodafone Website contains all the info you need

John

Edit: Looks like the help page I had setup with loads of information has been removed

The SS has been on now for 6 hours. Nothing more is happening. Surely there is something wrong ?!

I have followed everything on the help section of the Vodafone website.

thanks

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aickinmba

13 posts

Geek

#2069326 7-Aug-2018 14:24

Linux:

Ports used by Sure Signal

Source Destination Protocol Port Description
Vodafone Sure Signal 124.6.205.17 IP 50 ESP
124.6.205.18
124.6.205.19 UDP 4500 IPSEC NAT Traversal
124.6.205.41
124.6.205.42 UDP 500 ISAKMP
124.6.205.43

Thanks for this. Do I need to enter these IP addresses in my router ? Currently just have the ports open , pointing to the Sure Signal's ip address.

thanks

Linux

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#2069345 7-Aug-2018 14:40

No you don't need to enter the IP's into the router

John

aickinmba

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#2069350 7-Aug-2018 14:49

Linux:

No you need to enter the IP's into the router

John

Thanks for the guidance. Where exactly should i enter these addresses ? I have a Netgear modem router. The only area I can see to enter anything like you've provided is in the port forward page ( see attached jpg )

Should I be entering them somewhere else ?!

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#2069353 7-Aug-2018 14:52

Sorry edited post above!

John

nickb800

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#2069356 7-Aug-2018 14:55

Linux, those are the Vodafone server IP's right? Shouldn't users be forwarding those ports to the internal IP of the SureSignal, and letting the SureSignal navigate it's way to Vodafone (so to speak)

And on that note, has the Sure Signal been assigned a fixed internal IP address, so the port forwards will continue to work after DHCP reallocates after (say) 24 hours

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aickinmba

13 posts

Geek

#2069361 7-Aug-2018 14:58

nickb800:

Linux, those are the Vodafone server IP's right? Shouldn't users be forwarding those ports to the internal IP of the SureSignal, and letting the SureSignal navigate it's way to Vodafone (so to speak)

And on that note, has the Sure Signal been assigned a fixed internal IP address, so the port forwards will continue to work after DHCP reallocates after (say) 24 hours

I have entered an IP reservation in the router so the SS always has the same LAN IP address after router reboots etc

nickb800

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#2069366 7-Aug-2018 15:02

aickinmba:

nickb800:

Linux, those are the Vodafone server IP's right? Shouldn't users be forwarding those ports to the internal IP of the SureSignal, and letting the SureSignal navigate it's way to Vodafone (so to speak)

And on that note, has the Sure Signal been assigned a fixed internal IP address, so the port forwards will continue to work after DHCP reallocates after (say) 24 hours

I have entered an IP reservation in the router so the SS always has the same LAN IP address after router reboots etc

Good stuff.

The lights sound consistent with having a LAN connection but not reaching Vodafone servers. Hopefully tinkering the port forwards solves this, but there are plenty of examples of Spark customers getting a SS to work on plug and play basis

sbiddle

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#2069372 7-Aug-2018 15:07

Depending on the router you may also need to enable IPSEC passthru.

No idea what a Netgear does with IPSEC traffic as it's been years since I've touched one.

aickinmba

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#2069373 7-Aug-2018 15:11

sbiddle:

Depending on the router you may also need to enable IPSEC passthru.

No idea what a Netgear does with IPSEC traffic as it's been years since I've touched one.

I can'r see any option or mention of IPSEC / Passthru ( thnx )

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