Reposting this as lost my original post - see email to Vodafone below which outlines my query. What do you guys think is the best way forward? Ideally I want to move my plan to a You Choose 250 as my $300+/mth bills are way too much.
Unfortunately I was advised that as I am on a Mega You Choose 20 plan the only other plan I can move to is a Mega You Choose 60.
However when I signed up I specifically asked that the acct I was looking at needed to be either cheap to cancel or be able to move up to any other You Choose plan once I had a new job - the reason being I was not sure whether my new job would supply a phone (hence I would cancel my contract) or ask me to use my own phone for work (at which point I would have increased my plan to something suitable of the level of calls I make a month).
At no point was the difference between a Mega and a normal You Choose plan explained - to me it loked like it was a normal You Choose plan simply with an add on.
I have tried on numerous occassions to get my plan changed but met resistance at every point. I have simply been told to deal with the Online Team as that is how I purchased the contract.
As such I would appreciate you looking into this and making it possible for me to move to another You Choose Plan, You Choose 250 as a minimum. I'm sure upon your review of my contract you will also see that nowhere is it clarified that this contract differs from a normal You Choose plan in terms of moving up in Plan Types.