Order placed. Cancelled by VF. Repeat. Cancel. Help??

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Order placed. Cancelled by VF. Repeat. Cancel. Help??

kaczor47

95 posts

Master Geek

#258683 15-Oct-2019 20:37

I have been a VF/TC customer for about 9 years now. About 2 weeks ago I placed a call to get a second TV box and to upgrade to gigabit. Was given a price I was happy with, received a confirmation email.... and nothing. After placing follow up calls, and spending the typical time on hold, I found out the order was 'cancelled'. I attempted again, was given a price which was $10/month lower (fine by me).... 2 days later I place a follow up call...'glitch in the system - order 'got' cancelled'. I am at a loss. If I were to invoice VF my consulting rate for the time I spent listening to music on the phone, I'd have paid for my services for a year. Not to mention that I spoke to 6(!) call center people just today).

Is there a geekzone forum VF resident that can help. I am at a loss...

(sorry for the rant)

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#2337702 15-Oct-2019 20:42

Sounds like typical Vodafone service, part of the reason I left. Move to 2degrees, their service is good and they do proper fiber. You'd have to get TV elsewhere though, like Netflix, but that's only about $12 - $20 per month.

quickymart

13977 posts

Uber Geek

ID Verified

#2337747 15-Oct-2019 21:35

@JasonParis

prhnz

25 posts

Geek

#2338339 16-Oct-2019 17:54

timmmay:

Sounds like typical Vodafone service, part of the reason I left. Move to 2degrees, their service is good and they do proper fiber. You'd have to get TV elsewhere though, like Netflix, but that's only about $12 - $20 per month.

I very much fear that you are right, based on my current experience: On Sep 25 I placed an order for fibre connection, and enquired on various occasions about progress. The responses varied from "there was no order" to "pending installation", but despite verbal assurances that confirmation would follow promptly, there was zero communication, and even less action. Today I was told that there were repeated orders raised by the sales team, but they "failed" whatever that may mean (and of course VF people did not see any need to either actively follow up on these failures, or to notify me, the customer, of their failures.

After looooong phone call today, maybe hope that we will see some action, but that may be optimistic...

Thoroughly frustrated!

NickR1

91 posts

Master Geek

One NZ

#2338364 16-Oct-2019 18:41

Hi there,

Happy to look into both cases if you PM me your details.

prhnz

25 posts

Geek

#2339850 17-Oct-2019 15:29

Thanks @NickR1 , much appreciated.