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Forums › Microsoft Windows › PDFs in Outlook open in Edge even though Adobe is set as the default handler
Technofreak

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#273002 29-Jul-2020 21:45
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My wife has a brand new HP Probook running Windows 10 Pro. Outlook (part of Microsoft 365) is being used as the email client.

 

Every time a PDF document is opened from within Outlook the document opens in Microsoft Edge, even if you right click and choose "Open in Adobe Acrobat".

 

Everyday she needs to open and edit PDF documents which have been emailed to her. Previously on her old Windows 7 laptop she was been able to open from Outlook 365 directly to Adobe Acrobat. The only way she can do this at the moment is to download and save the document first which is adding several steps to the process.

 

How do you stop this happening and get Adobe to open the document by default when the it is opened from Outlook?




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freitasm
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  #2531144 29-Jul-2020 22:47
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Save the document to a folder. Right-click and click Open With. Select Adobe and check the box to always use this program.

This is the usual way...




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  #2531145 29-Jul-2020 22:56
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freitasm: Save the document to a folder. Right-click and click Open With. Select Adobe and check the box to always use this program.

This is the usual way...

 

Yes, that is one way but it's not the way she has used in the past. Opening directly to Adobe from Outlook is her preferred method. It's much quicker.

 

Adobe is already set as the default handler for PDFs but Edge hijacks the process from within Outlook, which is very frustrating.




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  #2531146 29-Jul-2020 22:58
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The way I described is just to update the default handler. After that she could continue opening the file from Outlook.

Also, open Edge settings and search PDF as there is a content option for this as well.




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  #2531154 30-Jul-2020 00:12
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Similar to what Mauricio was saying, if you you right-click the the PDF file once it has been downloaded somewhere (from File Explorer), can you click on Properties, and under the General tab and in the Opens with section, click Change, and it should then hopefully present you with the various options which should hopefully include Adobe Acrobat DC etc. Once you select that, and save, it should hopefully apply that to all PDFs going forward (you might have to restart Outlook).

 

The other option is to go into Windows Settings > Apps > Default Apps > Default Apps by File Type/App etc.

 

Here I tend to go to Default App by File Type, then scroll through the list to the .pdf extension, and then update this to open in Adobe Acrobat (DC etc), and then save.  The above action should do something similar, but I think both should achieve the same result of pushing everything to Acrobat instead of Edge in the first instance.

 

Hopefully that works though.

 

Cheers,
Yann

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  #2531231 30-Jul-2020 09:33
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freitasm: The way I described is just to update the default handler. After that she could continue opening the file from Outlook.

Also, open Edge settings and search PDF as there is a content option for this as well.

 

Ahhh, misunderstood what you were getting at.

 

However as described in the post from @yann the default hander has been set and the problem still exists.

 

This issue only occurs when opening a PDF from within Outlook. At all other times when opening a PDF Adobe opens up as the default handler.

 

I'll have a look in Edge settings to see if there is anything there.




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  #2531240 30-Jul-2020 09:43
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  #2531246 30-Jul-2020 09:49
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Thank you Mauricio. Will look at it shortly. 




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  #2531279 30-Jul-2020 11:05
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Technofreak:

 

This issue only occurs when opening a PDF from within Outlook.

 

 

are you using Outlook Online (webmail via edge ?)
if so , that will explain why

 

 

 

 

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  #2531290 30-Jul-2020 11:24
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1101:

 

Technofreak:

 

This issue only occurs when opening a PDF from within Outlook.

 

 

are you using Outlook Online (webmail via edge ?)
if so , that will explain why

 

 

 

 

 

 

No definitely not webmail. If you look at what I wrote above it is Outlook as part of Microsoft 365.




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  #2531296 30-Jul-2020 11:32
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freitasm:

 

 

 

 

 

 

I don't see that page in Edge settings. There is no search bar and the side bar options are General, Privacy and security, Passwords and autofill, Advanced. Hmmm




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  #2531297 30-Jul-2020 11:34
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Is it the original Edge or the new Chromium-based Edge (screenshots are new)?




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  #2531305 30-Jul-2020 11:47
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freitasm:

 

Is it the original Edge or the new Chromium-based Edge (screenshots are new)?

 

 

Good question. I presumed that it was the new version since the laptop is new and I would have expected any updates to have been dome automatically when the laptop was set up when we set it up. Perhaps not?




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  #2531307 30-Jul-2020 11:54
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What version does it report itself as? I believe 84 is the current version.

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  #2531318 30-Jul-2020 12:13
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Based on the icon I'd say it's the old version. I cannot check right now as there a bunch of updates being installed.

 

 

 

One question, if I install the new version of Edge do I end up with two versions or does the new version overwrite the old version?




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  #2531328 30-Jul-2020 12:40
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The new version is VERY similar to Chrome (without the Google stuff). It will import the settings from the previous Edge and the old one will disappear.




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