Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

Topic # 110045 2-Oct-2012 09:26
Send private message

Ok, my cousin has just bought me their mac which wont startup...all I get is a white screen, grey apple logo and a spinning wheel at the bottom.

i can get into single user mode ok but machine wont start in safemode though. the safemode progress line get to about 30% then just quits and goes back to the spinning wheel.

ive run fsck -fy on the drive (several times) and it found no errors, and ive run the disk utility from the OSX install DVD and that too found no problems. I've also run the Apple System Diagnostics disk and checked the HDD and it reports all A-OK. I verfied the permission and it fond a few permissions that had changed so i repaired those also but STILL NO BOOT!

I can boot from an Ubunutu Live CD and read the MAC HDD no problem.

I've found online theres a program called applejack but it looks like thats just a way to run the disk utility from single usermode and nothing more than ive tried already...

is it re-install time? can i copy their files to an external HDD before re-installing?


Create new topic
Fully Operational
3343 posts

Uber Geek
+1 received by user: 1088

Trusted
Vocus
Subscriber

  Reply # 694645 2-Oct-2012 09:31
Send private message

Constructive help: Might want to change your subject header to something more meaningful ;)



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 694646 2-Oct-2012 09:33
Send private message

I also started it up in verbose mode and it only progressed to here




 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 694649 2-Oct-2012 09:41
Send private message

ubergeeknz: Constructive help: Might want to change your subject header to something more meaningful ;)


advice taken :)

420 posts

Ultimate Geek
+1 received by user: 2

Subscriber

  Reply # 694651 2-Oct-2012 09:47
Send private message

Did you try resetting the PRAM and NVRAM during start up?

Press (and hold) Command, Option, P and R before the grey screen appears immediately after hitting the power button.

Cheers Mike

Professional yak shaver
1599 posts

Uber Geek
+1 received by user: 8

Trusted
BitSignal
Subscriber

  Reply # 694652 2-Oct-2012 09:48
Send private message

Yeah, your first subject line put me off even checking the post.

Is this running OS X Mountain Lion (or Lion)? Best bet is to reinstall the system. You won't lose any docs if this is already a used machine.

What model (and how old) is it?




"Roads? Where we're going, we don't need roads." - Doc Emmet Brown



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 694662 2-Oct-2012 09:58
Send private message

@mruane - yes, tried that no difference

@magu - 24" IMAC Aluminium Body OSX (2009?) 10.6.8 (Snow leopard?) unfortunately don't have the 10.6 install DVD only 10.7

Professional yak shaver
1599 posts

Uber Geek
+1 received by user: 8

Trusted
BitSignal
Subscriber

  Reply # 694664 2-Oct-2012 09:59
Send private message

dimsim: @mruane - yes, tried that no difference

@magu - 24" IMAC Aluminium Body OSX (2009?) 10.6.8 (Snow leopard?) unfortunately don't have the 10.6 install DVD only 10.7


Might as well upgrade to 10.7. An upgrade doesn't wipe it.




"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

2942 posts

Uber Geek
+1 received by user: 434

Trusted
Subscriber

  Reply # 694916 2-Oct-2012 15:47
Send private message

Are there any USB devices plugged in? I found that sometimes my MacBook would site there doing this as well until I removed all the USB devices and rebooted.

235 posts

Master Geek


  Reply # 694959 2-Oct-2012 16:42
Send private message

Advise your cousin to just buy a Mac, they just work, everyone knows this.




this is a slap in the face!

gzt

9598 posts

Uber Geek
+1 received by user: 1407


  Reply # 695090 2-Oct-2012 19:33
Send private message

Does it boot in safe mode?

http://support.apple.com/kb/HT1455

Edit: This is better http://support.apple.com/kb/HT1564



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 695120 2-Oct-2012 20:25
Send private message

shadybrothers: Advise your cousin to just buy a Mac, they just work, everyone knows this.


ha...rofl

its funny, i always get suckered in by the shiny bits and the slick look but the honeymoon only lasts for a few minutes then the fun begins... with the kind of control apple has over the hardware and OS these devices should be perfect but I've not yet met one that is...

this 24" IMAC for example, seems to run ridiculously hot (all the heating and cooling cant be good for it) and the screen suffers from the worst screen burn I've ever seen. a 10yo CRT on an old terminal wouldn't be as bad as this... (probably due to the heat of the machine itself) but I left the Apple Diagnostics disk running for a few hours and came back and its burnt itself into the screen!!! I now casually read that otherS have suffered similar events but they're casually told "that's what screen savers are for" and to "create a blank white JPEG" and leave that on the screen for a few hours!!!



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 695123 2-Oct-2012 20:32
Send private message

gzt: Does it boot in safe mode?

http://support.apple.com/kb/HT1455

Edit: This is better http://support.apple.com/kb/HT1564


see opening post... progress meter get to about 25-50% then quits...and I'm back to the fabulous spinning wheel again...

have just attempted to load OSX 10.7 back on and the install finishes etc, I'm casually told to power off to reboot (wouldn't it be better to have a reboot button, or have it on a countdown timer???)  and I'm back to the spinning wheel again.. so even a re-install doesn't work... the verbose mode shows its now stopping somewhere different though so maybe this is progress??






4 posts

Wannabe Geek


  Reply # 704577 22-Oct-2012 10:19
Send private message

Still no luck on this issue?

The last resort is to completely wipe your drive. I believe the lion installer has the option to wipe the drive and then install a fresh copy. I would suggest creating/using a flash drive or DVD to install from. Then you can migrate your files back from a time machine back up, or use carbon copy cloner to make a clone of the drive to migrate from. I have done the carbon copy cloner method twice without issue.

I have read that you have done lots of testing, but have you done the apple hardware test?



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 704715 22-Oct-2012 19:07
Send private message

It was the last resort I was trying to avoid..

I hadn't tried the Apple Hardware Test which I believe is included on the restore media (which I didn't have) I did however download and make a Apple System Diagnostics disk which unusually passed all hardware. Given that all hardware had passed (including an extensive disk test) I then tried to complete a restore which would only partially complete (i burnt additional media and also tried running it from an image on an external hard drive) but couldn't get the restore to complete until I replaced the hard disk.

I'm going to conclude that the disk although it had passed the apple diagnostics test was at fault.

I like the aesthetics of these machines but the design could have had a bit more thought go into it. Why is there not an access door some where to simply replace or upgrade the hard drive? It wasn't too much trouble after securing the correct torx bits but the job could have been so much quicker to diagnose and to fix if the hard drive was more accessible.

4 posts

Wannabe Geek


  Reply # 704863 23-Oct-2012 05:39
Send private message

dimsim: It was the last resort I was trying to avoid..

I hadn't tried the Apple Hardware Test which I believe is included on the restore media (which I didn't have) I did however download and make a Apple System Diagnostics disk which unusually passed all hardware. Given that all hardware had passed (including an extensive disk test) I then tried to complete a restore which would only partially complete (i burnt additional media and also tried running it from an image on an external hard drive) but couldn't get the restore to complete until I replaced the hard disk.

I'm going to conclude that the disk although it had passed the apple diagnostics test was at fault.

I like the aesthetics of these machines but the design could have had a bit more thought go into it. Why is there not an access door some where to simply replace or upgrade the hard drive? It wasn't too much trouble after securing the correct torx bits but the job could have been so much quicker to diagnose and to fix if the hard drive was more accessible.


I agree with you on that. I replaced the hard drive on my first generation macbook pro several years ago. Took me a very long time to even get into the computer. I think I removed over 20 screws including some torx screws for which I had to buy a screwdriver. Real pain. My girlfriends Macbook has a much better design. Remove battery, 3 screws, and then pull a little switch to pop out the drive. Simple as.

Glad you got it sorted! Strange that the hard drive passed all the tests, but then again those tests aren't always 100% accurate. A ghost in the machine.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.