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Topic # 205425 12-Nov-2016 17:47
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Uhhh, not looking forward to getting this.....been in the country since Monday, customs are so slow.  

 

I wonder if they ran it over with a forklift , or truck. 

 

NZ
Mon. 7 Nov
19:37 PM
Package arrived in the destination country and is awaiting release from the Customs clearing agency
NZ

 

Mon. 7 Nov
19:37 PM
Upon successful customs clearance, your parcel will be given to New Zealand Post who we use for local delivery to your address. Their tracking number is xxxxxx, you can link to it here.

 

Thu. 10 Nov
20:07 PM
Shipment damaged

 

 


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  Reply # 1669746 12-Nov-2016 19:25
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what did you order?





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  Reply # 1669754 12-Nov-2016 19:46
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Take it easy. AMazon are very good at sorting you out. Just chat with them





Swype on iOS is detrimental to accurate typing. Apologies in advance.


 
 
 
 




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  Reply # 1669776 12-Nov-2016 21:27
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joker97:

 

Take it easy. AMazon are very good at sorting you out. Just chat with them

 

 

That is true... this is not such an expensive item anyway, but this is the first for me haha. 

 

I've been buying quite a bit from amazon lately, maybe I am imagining it but their shipping costs seem to have dropped quite a bit on some items.This order only cost $7USD shipping for example.


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  Reply # 1669778 12-Nov-2016 21:30
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Interestingly I just ordered an SD Card for my new LG V20 and I got told my shipment was damaged as well, they have sent out a replacement (automatically). It's still moderately likely to arrive in my experience and they asked me to contact they so they can arrange shipping back to them, but last time this happened ( I have ordered well over 35K of stuff from Amazon over the years), when I went into chat,

 

they said not to bother. I told them the packaging was damaged but item was perfect, and they told me to keep it with Amazons Compliments! I love Amazon, and I'd recommend giving them a chance to sort it. 

 

Accidents happen :) 

 

 




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  Reply # 1673700 18-Nov-2016 16:09
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OK, I told amazon and they just gave me a credit....and said to keep the damaged product. 

 

So, I asked NZ post to send the damaged product to me anyway. 

 

This morning I get a really 'snarky' email from NZ post , to quote...

 

"Just a quick email to let you know that your empty bag is being sent back to you on courier xxxxxxxx"

Hope you have a great weekend"

 

 

 

This is the first time NZ post told me that they have completely lost the product, not just damaged.  And, i suppose they think it is funny to send me an empty bag. 

 

It arrived today too, and , the only thing I received was the amazon receipt. 

 

 

 

Maybe i misinterpret NZ posts tone, but, they seem almost gleeful that one of their employees has possibly stolen my goods. Do they think it is a joke to send me nothing?  At least amazon can take some respect for the way they treat their customers. 

 

 

 

 

 

 


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  Reply # 1673707 18-Nov-2016 16:23
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surfisup1000:

 

OK, I told amazon and they just gave me a credit....and said to keep the damaged product. 

 

So, I asked NZ post to send the damaged product to me anyway. 

 

This morning I get a really 'snarky' email from NZ post , to quote...

 

"Just a quick email to let you know that your empty bag is being sent back to you on courier xxxxxxxx"

Hope you have a great weekend"

 

 This is the first time NZ post told me that they have completely lost the product, not just damaged.  And, i suppose they think it is funny to send me an empty bag. 

 

It arrived today too, and , the only thing I received was the amazon receipt. 

 

 Maybe i misinterpret NZ posts tone, but, they seem almost gleeful that one of their employees has possibly stolen my goods. Do they think it is a joke to send me nothing?  At least amazon can take some respect for the way they treat their customers. 

 

 

 

 

 

Well, I think this is partly your own fault in how you dealt with it, and partly (what I am interpreting) your conclusion they had stolen the items, which is pretty unlikely. The person who may have stolen it would have zero relationship to the person sending that email so the glee is unlikely to have transferred. 

 

Ultimately you tried to double dip, but credit NZ post for at least following up on your request to have your empty item delivered despite it being a waste of their resources.

 

There was probably a little snark in that email, but I can certainly understand it. 

 

It's unfortunate your item got damaged or lost in transit, but these things happen.

 

My wife always says "don't sweat the small stuff". 

 

 

 

 


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  Reply # 1673708 18-Nov-2016 16:24
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I've mentioned this to NZPost and they agree this sounds wrong - if you're on Twitter send a DM to them (they don't have someone here on Geekzone).





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  Reply # 1673709 18-Nov-2016 16:26
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I had a shipment clear customs here and promptly 'go missing', never to be seen again.  I have no faith that it wasn't kept my a NZ Post worker.  For the record it was a Bernie Sanders T Shirt :) 


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  Reply # 1673732 18-Nov-2016 17:24
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surfisup1000:

 

 

 

Maybe i misinterpret NZ posts tone, but, they seem almost gleeful that one of their employees has possibly stolen my goods. Do they think it is a joke to send me nothing?  At least amazon can take some respect for the way they treat their customers. 

 

 

 

 

 

 

In my experience, NZPosts customer service is horrible to deal with, and really should be Customer Disservice. They're rude, snarky, and unhelpful most of the time it seems. I will happily pay more to use an alternate service wherever possible.




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  Reply # 1673763 18-Nov-2016 18:37
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networkn:

 

Well, I think this is partly your own fault in how you dealt with it, and partly (what I am interpreting) your conclusion they had stolen the items, which is pretty unlikely. The person who may have stolen it would have zero relationship to the person sending that email so the glee is unlikely to have transferred. 

 

Ultimately you tried to double dip, but credit NZ post for at least following up on your request to have your empty item delivered despite it being a waste of their resources.

 

There was probably a little snark in that email, but I can certainly understand it. 

 

It's unfortunate your item got damaged or lost in transit, but these things happen.

 

My wife always says "don't sweat the small stuff". 

 

 

All i did was ask them to send me the damage goods.  How is that my fault?  I didn't accuse them of anything, because at the time I was told the goods were 'damaged', not gone.

 

I certainly would not have asked them to send me an empty package. 

 

And, how on earth am I double dipping?   Amazon told me to keep the goods, which is the only reason I asked NZ post to send them, just in case it was salvageable in some way. 

 

It is taking the mickey to send me an empty package, then to send a sarcastic note. 

 

 




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  Reply # 1673771 18-Nov-2016 18:54
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freitasm:

 

I've mentioned this to NZPost and they agree this sounds wrong - if you're on Twitter send a DM to them (they don't have someone here on Geekzone).

 

 

I'll do that. 

 

I was wondering if I was misinterpreting the tone of the email from NZ post. 

 

Shipments do get damaged or lost, thats fine,  and I don't care other than the inconvenience of a re-order delay. But no need for the carrier to be smug or dishonest when it does occur. 

 

 

 

 


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