When our 12 months are up with telecom I'm thinking of switching to someone else, and might as well make the switch to VDSL at the same time. What I'm mainly concerned with, and the reason for switching, is customer service. Mostly I'd prefer customer service not to be fobbed off to Manila or somewhere. They should also:
* Have some understanding of what people are telling them, instead of a troubleshooting process that may as well include reinstalling windows.
* Not threaten people with a $140 bill to send out a technician, on a line that has had it's wiring and maintenance fees paid for over twenty years.
* Ideally the ISP would detect faults very quickly, and advise about faults on first calling.
* The electronic phone operator should be simple, short, and concise; preferably with a permanent 'hit 9 to talk to a person' like option at every layer.
* And importantly be committed to keeping these features, instead of switching whenever they feel like to a cheaper, inferior system.
Would also love some competition with Chorus as a line provider, but I doubt we'll be getting fibre in the area for another 6+ years, and I highly doubt the telstra/telstraclear/vodafone cable network will ever extend here.
Any suggestions? I'm in Christchurch.