Another day today loosing DSL in our office.  A drive down the road shows Chorus working on local lines.  No pre warning, just gone.  The Chorus guys round here know we run businesses but that does not seem to matter.

So I was wondering why suppliers such as Vector will inform you of planned outages due to maintenance.  You can plan around these as you have been informed.

But Chorus just cut you off without a warning of any sort.  Many of us work from our home business with, it would appear, no regard by Chorus for the disruption they cause.

I can think of two excuses for this:

1) Power is more critical than DSL - As more of our business becomes internet based QOS of DSL is critical to the customers.  So Having spent 12 of 13 hours uploading a file to my client today I have to start again and let my customer down.  Another 13 hours.  It's me that has to absorb the problem, not Chorus.

2) It is more difficult to inform customers of outages with DSL - If this comment is true it's a sad reflection on Chorus.  Aren't they in the business of communication? Something called a database of customers and email addresses referenced to physical addresses.

It seems to be terrible arrogant of Chorus to just cut of services with no thought to the customer.  This is an ongoing practice.  No communication. Yet other service providers fall over themselves to inform you of outages.

Can Chorus learn something here?