Whats happened at Orcon lately?

About two months ago I called to have my plan changed to full speed up, full down and 15 gb data base. I was told that's fine and it will be changed over on the next billing date.

That date rolled over and no change.

So I logged on (with my account username / password) to their site and logged a support query asking when my plan would change.

Three days later I got a response, 'To give you account information we need the following details, Name, DOB, Address, Phone number' etc.. My response was eh? I logged on to request support does this not verify it's me?

Anyway I sent my details with a message about how unhappy I was because it took 3 days to respond.

3 Days later I still had not heard, so I sent another email demanding answers, I got home the following day and my wife told me someone from Orcon called to apologise and said that 'my plan change wouldn't happen till the next billing date anyway' and said they don't take email support as a priority just because they don't.

So ... after another month my billing date rolled over ... I now am on 15 GB base, full down, but my up-stream physical connection to the exchange is still at the limited 160 kbps limit.

So at 7pm I try to call, 40 mins later I hang up because I am on hold.

So at 7pm the next day i call, 40 mins later I hang up because I am on hold.

So the next day i call from work at 10am because I thought that it's taking so long because i'm calling at 7pm. 30 mins later I hang up because i'm on hold.

So I email ... it's now been 3 days and no response.

Orcon SUCKS, my suggestion is to NEVER EVER deal with Orcon, prior to this I had always suggested to friends and work colleagues to move to Orcon because they were so good, and had awsome plans etc ...

Now they are CRAP, CRAP CRAP CRAP, and should be ashamed of the quality of service.

Very unhappy!