UFB, planning issues. (Spark/Wilson Hurst)

Forums › New Zealand Broadband › UFB, planning issues. (Spark/Wilson Hurst)

menace1

9 posts

Wannabe Geek

#204326 27-Sep-2016 14:42

Hi Team,

Just want to know what everyone experience has been or rather what my rights are when requesting UFB to be installed on my property. After originally signing up for UFB in April this year I am no closer to having this installed due to some incompetence from Spark/Chorus subcontractor Wilson Hurst. Who I have no idea how they are involved with this in first place or how they fall into the UFB roll out puzzle.

Now after almost 6 months of fluffing about where they have provided me plans, which are just google earth screen shots with some lines drown over the top and due to the fact that I rejected the plans as the plans dont take into account raised gardens (not apparent in google earth). To be pragmatic I have suggested to meet with their planner and discuss/confirm options on site, but they are refusing to do so? Can they do that? They now want me to provide them with a plan and if i do not do it quickly they will cancel the order. And this after waiting on them for 6 months...

Note; I am the back house on a right of way so its not an easy install hence me wanting to meet with the planner and discuss the best option on site.

So what are my options here? Can I be firm and request that a planer meets me on site or what? I am not Wilson Hurst client so not sure what I can really do?

Thanks in advance for any advice! :)

DarthKermit

5346 posts

Uber Geek

Trusted

#1641332 27-Sep-2016 16:09

This is what their web page says about their relationship with Chorus:

http://www.wilsonhurst.co.nz/chorus/

Jase2985

13466 posts

Uber Geek

ID Verified

Lifetime subscriber

#1641376 27-Sep-2016 17:04

DarthKermit:

This is what their web page says about their relationship with Chorus:

http://www.wilsonhurst.co.nz/chorus/

i believe they only sort out the consents, the design is all chorus' issue

maybe @chorusnz can help?

Wheelbarrow01

1726 posts

Uber Geek

Trusted

Chorus

#1641477 27-Sep-2016 21:09

If the OP can message me with their Spark order number, I can look into the issue to see where the order is at. As a general rule, Chorus won't spend the money getting their network designers to do a thorough design unless they know consent from all parties is in place (or at least highly likely) - otherwise they are just wasting money. The general chain of events is consent, design (outside house, inside boundary), build, scope (inside house), install.

Without looking at the order I can't speculate why Wilson Hurst and/or Chorus have taken so long in your particular case, but I am happy to give it a nudge if I can. I can also make it clear to them that you need to approve the full design before any work commences onsite, and that you are happy to sign the consent on that basis.

Of course there could be another reason why it's stalled - again I won't know until I look into it.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

bales

116 posts

Master Geek

Subscriber

#1641518 27-Sep-2016 23:55

they do the consent process and send forms to all your neighbours I assume you are first to order, you can download the forms yourself and get them signed but it could be a real hassle if there are renters / overseas landlords.

menace1

9 posts

Wannabe Geek

#1641928 28-Sep-2016 16:33

bales:

they do the consent process and send forms to all your neighbours I assume you are first to order, you can download the forms yourself and get them signed but it could be a real hassle if there are renters / overseas landlords.

Consent has been provided by all the neighbours, the issue is that the plans that they have provided to me are not feasible as they are not taking into account some features that are not readily visible on google maps (Which they are using to base their plans off). I feel a site visit where they see the layout and where we discuss in person would speed up the process but they are refusing to meet...

KrazyKid

1238 posts

Uber Geek

#1641954 28-Sep-2016 16:45

If they don't want to spend money on site visit have you considered taking a short movie or photo of the issues.

Or is a skype/video call possible on your mobile?

Hopefully wheelbarrow can sort you out....

isoskim

4 posts

Wannabe Geek

#1649346 11-Oct-2016 17:05

Know the feeling, we are in a similar position (not Spark, but Wilson Hurst), and our plan is stuck at the same stage.

Frustrating when four of us currently share a 3.25 Mb/s ADSL connection.

Be interested to hear how you get on.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

w2krules

492 posts

Ultimate Geek

#1664448 6-Nov-2016 03:19

menace1:

bales:

they do the consent process and send forms to all your neighbours I assume you are first to order, you can download the forms yourself and get them signed but it could be a real hassle if there are renters / overseas landlords.

Consent has been provided by all the neighbours, the issue is that the plans that they have provided to me are not feasible as they are not taking into account some features that are not readily visible on google maps (Which they are using to base their plans off). I feel a site visit where they see the layout and where we discuss in person would speed up the process but they are refusing to meet...

Have you been able to progress this yet? We ended up in a similar situation, which was only resolved when the ISP (Bigpipe) got involved.

I was a geek before the word was invented!

menace1

9 posts

Wannabe Geek

#1664875 7-Nov-2016 11:06

Hi Team,

Have progressed it now, but I had to make up the plan my self, provide photos etc. The work from the street to a drop off outside the house was completed last Thursday, apparently now another contractor will be in-touch for the in house install portion of the job..

Will update again once that is scheduled/completed.

menace1

9 posts

Wannabe Geek

#1674210 19-Nov-2016 15:10

Just another update. On friday had the 'outside works' completed, with scheduled final 'inside works' to be completed on next friday.

I am also going to run a cat6a cable from fibre unit to the modem my self as am leaving that unit in the garage and not wanting it mounted inside the house.

But all in all once the plan was confirmed everything happend fast..

menace1

9 posts

Wannabe Geek

#1677613 25-Nov-2016 19:51

Team,

Looks like the ordeal is done, final 'inside works' are complete. I am still to connect from the ONT to the study where I want the router to reside, but dont have a but in the mean time i tested the internet speed (on speedtest.net) from the garage via my phone (nexus 6p).

Ping 16ms
Up 21.04
Down 104.76

Considering I'm on the 10/100 w homeline plan that's not bad at all.

For reference my old ADSL was

Ping 13ms
Up 0.89
Down 17.06

Cheers everyone!

BarTender

3607 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1677622 25-Nov-2016 20:21

menace1:

Team,

Looks like the ordeal is done, final 'inside works' are complete. I am still to connect from the ONT to the study where I want the router to reside, but dont have a but in the mean time i tested the internet speed (on speedtest.net) from the garage via my phone (nexus 6p).

Ping 16ms
Up 21.04
Down 104.76

Considering I'm on the 10/100 w homeline plan that's not bad at all.

For reference my old ADSL was

Ping 13ms
Up 0.89
Down 17.06

No such thing on Fibre as 100/10, it's 100/20 (technically 110/22 at Layer 2) so that's why you're getting slightly over 100/20.

menace1

9 posts

Wannabe Geek

#1677687 25-Nov-2016 22:52

Whooops! Thats what i meant, 100/20