Apple Girl seeks help with Office

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MacGraphics

51 posts

Master Geek
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#303961 23-Mar-2023 20:15

Hi all, I've just started using MS Office again for the first time in a thousand years. When I open Powerpoint a pop up appears "Let's Get Started" prompting me for a Office Product Key. I typed it in and it says that it's already been used (I used it when I first installed Office the other day) and that I should log in with an account. But there's nowhere in the popup window to log in?

If I close the pop up there's a notice at the top of screen saying this application hasn't been activated and I've got until 25/03 to activate it.

My email address is displayed in the popup so does that mean I'm already signed in?

Microsoft Office Home & Student, 2021

TIA

gzt

18684 posts

Uber Geek
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Lifetime subscriber

#3053871 23-Mar-2023 21:41

File > Account > Activate Product?

ANglEAUT

altered-ego
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#3053923 23-Mar-2023 21:56

MacGraphics: ... (I used it when I first installed Office the other day) ...

On the same machine with the same computer account? If you did this on another machine, ...?!?

If you are willing, you can try & call Microsoft on +6493685680. That is the best number I have found for activation issues.

When you installed MS Office the other day, did you use the same email address. You mention "MS OfficeHome & Student 2021", this should not require an Office 365 / Microsoft 365 account that you can also use at https://portal.office.com.

As gzt mentions, File > Account should show you which account is signed in & the activation status. Can you compare this to the installation "from the other day"? If you did the installation on the same computer & did not re-install the OS, you shoul not have received this activation prompt.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

xpd

Geek of Coastguard
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Retired Mod

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#3053960 24-Mar-2023 08:40

Where did you obtain the copy of Office ? If from TradeMe/Ebay etc and less than $100, you've probably been given a questionable key..... and if so, its the risk you take with "cheap" keys.

XPD / Gavin

LinkTree

gzt

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Uber Geek
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#3054301 24-Mar-2023 21:26

call Microsoft on +6493685680. That is the best number I have found for activation issues.

If none of it worked call that number they'll sort things out quick as.