Vdsl sync speed change not effecting end user download/upload speeds

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Vdsl sync speed change not effecting end user download/upload speeds

josipva

7 posts

Wannabe Geek

#132329 17-Oct-2013 20:52

Hi. I'm not a native english speaker so excuse my possible and probable errors in writing. My problem is that my fritzbox 7360 router reports syncing with dslam on far greater speed than what I am getting. I have freshly transferred to a new ISP and the default profile speed was 25Mbit download, 3Mbit upload. After a few days i asked for an increase in speed and after that my router reported a sync speed of 35Mbit down/11up, however on average i still have completely same speed as before. There are no torrents or other downloads working in background. Computer is directly connected to router by lan cable and ISP technical support seems to have no clue.

johnr

19282 posts

Uber Geek
Inactive user

#916733 17-Oct-2013 21:07

Where was that speedtest done to?

RunningMan

8965 posts

Uber Geek

#916734 17-Oct-2013 21:08

johnr: Where was that speedtest done to?

From Croatia.

josipva

7 posts

Wannabe Geek

#916735 17-Oct-2013 21:10

Split/Croatia to Zagreb/Croatia approx 260 km air distance and 410 km road distance

RunningMan

8965 posts

Uber Geek

#916736 17-Oct-2013 21:11

This is most probably something your ISP should be able to resolve, however there is not likely to be anyone on this forum with a good working knowledge of ISPs in your country.

HowickDota

424 posts

Ultimate Geek

#916738 17-Oct-2013 21:20

Not really related but your English is very good for a non-native speaker.

josipva

7 posts

Wannabe Geek

#916742 17-Oct-2013 21:28

Thanks. Anyway I wouldn't ask for help on a NZ forum if I was able to get help on domestic forums or from my ISP tech support. My only hope now is to call them some other time and "pray" i get more competent guy on other side.

johnr

19282 posts

Uber Geek
Inactive user

#916743 17-Oct-2013 21:30

Is your plan traffic shaped in anyway?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

josipva

7 posts

Wannabe Geek

#916744 17-Oct-2013 21:31

Nope, FLAT traffic.

sidefx

3716 posts

Uber Geek

Trusted

#916746 17-Oct-2013 21:35

Have you tried a factor reset of the fritzbox?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

josipva

7 posts

Wannabe Geek

#916747 17-Oct-2013 21:39

Nope, there are some preset stuff on router, even my username/passsword. I've got it as practically "plug & play". If I do something like that then I will have to call them to give me setup info. However i did try a normal reset a few times, plugging out the power cord, changing lan cable, trying wlan and stuff like that.

michaelmurfy

meow
13278 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#916748 17-Oct-2013 21:40

It seems you've got QoS running on the Fritz!Box which is limiting your upload / download speed. As other users have suggested I'd recommend running a factory reset to clear out any old rules from the Fritz! else get in contact with your ISP.

Michael Murphy | https://murfy.nz
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josipva

7 posts

Wannabe Geek

#916749 17-Oct-2013 21:41

Can you please explain what is QoS and can I disable it without doing a factory reset?

RunningMan

8965 posts

Uber Geek

#916752 17-Oct-2013 21:50

QoS is Quality of Service. It allows you to limit the speeds of different types of traffic through your router, to prioritise traffic.

sidefx

3716 posts

Uber Geek

Trusted

#916757 17-Oct-2013 22:21

Not sure how you change it without a factory reset. But I do recall a couple of other users on these forums having issues moving to VDSL from ADSL where the fritzbox would continue running at ADSL limits (particularly the upload IIRC)

I'd try the factory reset and go through your ISPs technical support to get the settings. If that doesn't work then I'd say it's something that your ISP needs to sort out at their end.

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

josipva

7 posts

Wannabe Geek

#916768 17-Oct-2013 23:00

It seems the problem is solved, I called again and this technician saw that they made mistake before while changing speed, apparently they changed dslam profile but not speed limits on their side. Thanks for help guys. Thread can be closed.