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Wannabe Geek


Topic # 199241 9-Aug-2016 18:57
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Hi, the electrician has connected the telephone lines in the house to the new fibre connection. While we can plug a phone directly into the ont and it works fine (if in "tel 1" not "tel 2"), the connection to the house is not working. I would appreciate any help identifying if there is an obvious error with the current setup. please see attached photos. The phone jacks are j45's . Any help greatly appreciated. Cheers 

 

 

 

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  Reply # 1607191 9-Aug-2016 19:14
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Hi, the electrician has connected the telephone lines in the house to the new fibre connection

No they haven't . They have done a pi$$ poor job at making a mess

They should have terminated the phone circuits onto something like a 110 wiring block and then run a lead from there to the ONT

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  Reply # 1607192 9-Aug-2016 19:16
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Thats not even the right box for structured cabling!

 

 

 

What a mess. I hope you have not paid them for that.





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  Reply # 1607195 9-Aug-2016 19:18
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That's quite a rats nest, certainly makes it difficult for looking at through photos.

 

 

 

The pairouts look correct for a standard rj45 to BT/rj11 converter however.

 

 

 

Your isp will only have provisioned the first phone port on the ONT. how are you connecting the other end?





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1607196 9-Aug-2016 19:19
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OK so first of all... that's a mess. I get it though... "work in progress".
But in terms of jointing all the cat5e for phone use, the tidiest way (and easiest to follow) is to simply strip back the blue/whites (maybe 20-30mm) and twist the bare copper together (the whites with the whites and blues with the blues).
Then to connect to the ONT use the fly lead you already have, but again, strip back the red/green to the bare strands (very carefully and give yourself more length. Stranded cable doesn't often work being jointed with scotch locks as the IDC actually cuts the strands rather than just the insulation.

Then just twist them all together and insulate with some heat shrink.

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  Reply # 1607206 9-Aug-2016 19:22
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There is also a chance that there is a short on one of the many many cat5's going out to the wall outlets or a mis-termination on them. Ideally just find the one that you want to work as a phone and disconnect all the others incase there is a stuffup on one of them.





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  Reply # 1607217 9-Aug-2016 19:38
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After looking at that I only have one comment. WTF.

 

Ask your electrician what he/her is smoking and find one that actually knows what they're doing. They don't.

 

There could potentially be any number of places a fault could be. Best bet is to simply pick one RJ45 outlet for the phone and hook it straight up rather than trying to hook up every outlet.

 

 

 

 


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  Reply # 1607226 9-Aug-2016 19:50
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That looks like the inside of a domestic electrical distribution board. It's too small to use as a home network cabinet.


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  Reply # 1607227 9-Aug-2016 19:57
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agre:

 

<snip> I would appreciate any help identifying if there is an obvious error with the current setup. <snip>

 

The entire setup is an obvious error.

 

To put it politely, it's a mess.

 

Cut your losses and get somebody in who knows what they're doing.





Sideface


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  Reply # 1607231 9-Aug-2016 20:02
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If you connect a phone directly to the ont, do you get a dialtone and can you make and receive calls?

 

 

 

If a yes, should make the next step a LOT easier.

 

 

 

But i agree with the others, connecting all the ports to the one shared copper pair for telephony is a bit on the nose. 

 

 

 

You have paid for a service, and if they haven't done the job you have a right to complain and get it sorted.

 

If they don't respond - Electrical Contractors Association.

 

If they haven't - withhold final payment until they do.

 

If no final payment - small claims. DONT WRITE IT OFF

 

 

 

But the tricky part: if you didnt specify the TYPE of wiring and it's intended purpose (ie data cabling but initially being used for telephone only)... well....





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Antonios K

 

 

 

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  Reply # 1607248 9-Aug-2016 20:37
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A couple of years back I asked my local electrical wholesaler if they wanted me to provide a free training session (whilst beer were handed out) for an hour at their premise to explain to sparkies the basics (as I could see clearly things were a bit off the rails), I was politely declined saying we know what we need to do.

 

Clearly the industry is in denial, leave them to it, eventually some poor sap will drag enough through the disputes tribunal that someone will pick it up.

 

Dont expect to much, sparkies in general don't give a sh1t on TV/phone/Data stuff.

 

Cyril


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  Reply # 1607312 9-Aug-2016 23:55
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The possibility is the blue white lines are just crossed, or perhaps the sparky had it going but now it's faulted.

If it's a work in progress then the guy (or gal) will hopefully fix it right. If not then I would not fiddle, yea it's low voltage but if you
Have to get someone in then they can see what state it's in.

The Internet will prove me wrong.

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  Reply # 1610420 12-Aug-2016 08:01
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To the OP,

 

 

 

What has been the outcome after the replies here on GZ?


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  Reply # 1611175 13-Aug-2016 19:09
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sbiddle:

 

After looking at that I only have one comment. WTF.

 

Ask your electrician what he/her is smoking and find one that actually knows what they're doing. They don't.

 

There could potentially be any number of places a fault could be. Best bet is to simply pick one RJ45 outlet for the phone and hook it straight up rather than trying to hook up every outlet.

 

 

Absolutely. I hope the sparkie hadn't told you they know how to do this stuff??

 

The reason your phone lead coming out of the ONT originally had an RJ11 plug on it is that it was supposed to go into one of the sockets that all those blue cables normally connect to. I would ask who was responsible for specifying the box they have mounted the ONT in, its too small for a communications hub and practically anything else for that matter so I would say not competent enough to decide something like that without advice. Then I would ask the sparkie if they have ever done training for structured cabling (that what the blue cables are supposed to be), or if they even know what a patch panel looks like.

 

From here I would find a surface-mount 12-port patch panel that might fit into that tiny cabinet, and then connect all the data cables to it with the surplus cable bundled up and pushed into the wall. Then squeeze a network switch in there somehow and link that and the ONT to your router somewhere nearby. The cable that you want a phone on needs to have the ONT phone output plugged to it, and if you want phones in more than one room then you can get an RJ45 double adapter that you can plug into the patch panel for the phone outlet (since RJ11 ones are harder to find).

 

I could come and help fix it if you are in Auckland...





Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



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Wannabe Geek


  Reply # 1611696 15-Aug-2016 09:05
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Many thanks for all your help with this. I have provided a summary of your recommendations to the electrician to hopefully fix it. I am in Tauranga so not sure who would be the best person to get in but will see if sparky is able to correct this situation first up.


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  Reply # 1611712 15-Aug-2016 09:44
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You need a bigger box in the wall - no way you will be able to do anything with all those RG6 (TV) cables as well as data/phone in that tiny box.

 

You need a patch panel (12 port), a switch (maybe) and a TV/FM/Sat splitter in there, plus all the cables.


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