Google Nest WIFI dropping packages, high latency

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sud0

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#269692 2-Apr-2020 15:12

Hi, I hope you're all well and safe.

I've been having issues with my home network for a few months now. I have Fibre 100Mbps internet with Nova Energy and I use a Mikrotik router (RB760iGS) doing the PPPOE authentication and 2x Google WIFI for my wifi. My home network.

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ISP -> Mikrotik RB760iGS -> Netgear GS108 (Gigabit Switch) -> Google NEST WIFI Primary Router

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Sometimes my devices connected to the WIFI start dropping packages or high latency as you can check below a few examples:

This happens with more than one device, so it is not a WIFI Card problem or anything like that. Also, if I do the same tests over the cable network, I don't get the same problem.

I contacted Google Support and they recommended a few things but nothing helped.

I paid for these Google Nest WIFI routers and was hopping not to have to get a new WIFI router. Do you guys have any tips?

Cheers!
Lucas :)

Lucas

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#2453113 2-Apr-2020 15:21

Hi, not too sure what the issue is but 2sec is enough time to disassociate from one AP and move to another, what happens if you only have one nest unit in service.

Cyril

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#2453128 2-Apr-2020 15:40

cyril7:

Hi, not too sure what the issue is but 2sec is enough time to disassociate from one AP and move to another, what happens if you only have one nest unit in service.

Cyril

That's actually a good point. I've been monitoring for the past 15 minutes and I did not see the PC moving to a different nest unit. I've also disabled the extra unit and even though the signal is weak, the problem persists. 😟

Lucas

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cyril7

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#2453131 2-Apr-2020 15:44

And what happens if you just ping as far as the Mikrotik. Also is the Nest unit Nat'ing or in bridge.

Cyril

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#2453133 2-Apr-2020 15:47

cyril7:

And what happens if you just ping as far as the Mikrotik. Also is the Nest unit Nat'ing or in bridge.

Cyril

The Nest unit is Nat'ing.

If I ping the Mikrotik instead of www.google.com the outcome is the same.

Cheers!

Lucas

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cyril7

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#2453139 2-Apr-2020 15:55

Ok, and finally if you ping the interface of the Nest hub, so what channels are you using and any exotic settings on the WiFi

Cyril

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#2453144 2-Apr-2020 16:01

cyril7:

Ok, and finally if you ping the interface of the Nest hub, so what channels are you using and any exotic settings on the WiFi

Cyril

If I ping my primary Google Nest WIFI router the outome is the same.

I cannot set channels and anything like that on my Google WIFI app, so it is all default. No port-forwarding either.

Lucas

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#2453216 2-Apr-2020 17:51

Just to add more context.

Ping from my desktop to google.com:

Ping from my desktop to my Google Nest Router:

Ping from my Mikrotik router to google.com:

So it is clear that the issue here is the Google WIFI router... just don't know what to do to fix it.

I've also removed the Mikrotik from the network and made the Google WIFI Router be the PPPOE authenticator - but it does not work. I use Nova Energy and they require VLAn tagging configuration which Google Nest WIFI does not support.

I've tried the above from another laptop in the house and it has the same issue. So it is not my Desktop's WIFI network adapter :)

Lucas

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cyril7

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#2453223 2-Apr-2020 18:06

Hi, very wierd, as you have probably worked out, its most likely a wireless side issue rather than a routing one and the fact that there is a double nat, that is not really a concern.

To be honest I am not that farmiliar with the Google Nest product I would have thougt you would have more control of the wireless parameters, clealry I am wrong.

Hopefully someone more farmiliar with the Nest product will step in and help.

Cyril

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#2453770 3-Apr-2020 13:49

Okay.. so the response from google is pretty much: "This happens because you have double nating on your Network." 🤦‍♀️

So it seems that I have no choice but to get a new WIFI Router 😐

Lucas

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shk292

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#2453778 3-Apr-2020 14:02

sud0:

Okay.. so the response from google is pretty much: "This happens because you have double nating on your Network." 🤦‍♀️

So it seems that I have no choice but to get a new WIFI Router 😐

If you want a similar system that is able to do VLANs so can be used how it's intended, the TPLink Deco M5 is a nice solution

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#2453780 3-Apr-2020 14:03

Google WiFi is a horrible product in many ways, and certainly not something I'd recommend.

Since you already have the hardware there your best approach would be to use it as your router and get rid of double NAT.

cyril7

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#2453785 3-Apr-2020 14:05

sbiddle:

Google WiFi is a horrible product in many ways, and certainly not something I'd recommend.

Since you already have the hardware there your best approach would be to use it as your router and get rid of double NAT.

Agree, I would bridge the nest and just make use of the wireless aspect and rely on the Mikrotik as your one and only router.

Cyril

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#2453822 3-Apr-2020 14:45

sbiddle:

Google WiFi is a horrible product in many ways, and certainly not something I'd recommend.

Since you already have the hardware there your best approach would be to use it as your router and get rid of double NAT.

Yup... but the problem is that Google Nest WIFI only supports Bridge Mode if I'm using a single Nest Router... if I have a mesh network it won't support it - and I do. I have 2x Google Nest routers. I'll test it though.. I may not need two routers after all.

Also, I cannot make the Google nest WIFI be my router and perform the PPPOE Authentication - it would eliminate the Mikrotik Router - because my ISP (Nova Energy) use VLAN Tagging configuration which is not supported by Google Nest WIFI. 😕

Lucas

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sbiddle

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#2453861 3-Apr-2020 15:22

sud0:

Also, I cannot make the Google nest WIFI be my router and perform the PPPOE Authentication - it would eliminate the Mikrotik Router - because my ISP (Nova Energy) use VLAN Tagging configuration which is not supported by Google Nest WIFI. 😕

No you use your Mikrotik to do the VLAN tagging. That's why I suggested this very setup (using Google WiFi as your router) because you can do it using the hardware you have.

sud0

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#2453878 3-Apr-2020 15:38

sbiddle:

sud0:

Also, I cannot make the Google nest WIFI be my router and perform the PPPOE Authentication - it would eliminate the Mikrotik Router - because my ISP (Nova Energy) use VLAN Tagging configuration which is not supported by Google Nest WIFI. 😕

No you use your Mikrotik to do the VLAN tagging. That's why I suggested this very setup (using Google WiFi as your router) because you can do it using the hardware you have.

Yes.. at the moment my Mikrotik router is the one doing the PPPOE authentication + VLAN Tagging.

The problem is that I cannot make my Google WIFI router bridge because I have a mesh network (2 or more Google NEST WIFI Routers). If I want to make my WIFI router bridge, I need to use only one. Then I might have WIFI Signal problems (will test)

Lucas

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