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quic

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#304599 18-May-2023 20:32
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Hey GZ crew,

 

Just a quick post here to let the community know that something seems to have happened with Asus routers today and is causing issues for many users.

 

We started becoming aware of this during today with customers having unstable connectivity/needing to reboot router frequently/no connection at all. Seems to be a bad update, or something in a certain firmware has presented an issue.. 🤷‍♂️

 

Still pretty early days, however worth posting to stop some headscratching!

 

Good conversation on Reddit: https://www.reddit.com/r/ASUS/comments/13k3wil/general_firmware_issues_with_pppoe_connections/

 

Not much to go on at the moment, but hopefully helpful for someone!





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Behodar
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  #3077654 18-May-2023 20:36
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I'm not with Quic, but just want to give credit where it's due for being proactive :)




quic

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  #3077655 18-May-2023 20:40
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Behodar:

 

I'm not with Quic, but just want to give credit where it's due for being proactive :)

 

 

Cheers! To be clear and avoidance of doubt, these issues seem to be regardless of ISP/provider etc. Just thought I'd make a post as we've been fronting some queries!





Quic Broadband
quic.nz - The telco who puts you in charge!

 

 

 

 


freitasm
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  #3077673 18-May-2023 23:00
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Yes, saw this of Hacker News earlier today

The longer explanation here https://www.downtowndougbrown.com/2023/05/what-happened-with-asus-routers-this-morning/ 

Hacker News post here https://news.ycombinator.com/item?id=35983866 





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k1w1k1d
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  #3078008 20-May-2023 09:59
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My Asus mesh system consisting of a RT-AX3000 and a RP-AX56 got caught with this problem.

 

Managed to update both to the latest firmware, but the AX56 still keeps going offline.

 

The AX56 firmware is now 3.0.0.386_42862, but the Asus website lists 3.0.0.386_42860 as the latest so not sure what is going on there?

 

 


mrgsm021
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  #3078065 20-May-2023 15:42
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Does anyone know if the issue is only impacting Asus routers running as gateway or also affecting routers running as AP/mesh only?

 

I have the couple of Zenwifi XT8 nodes but they are running as AP/mesh mode only sitting behind an ER-X.


Behodar
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Shop now for Dyson appliances (affiliate link).
networkn
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  #3078093 20-May-2023 17:00
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It's kinda scary that a fault like this can affect so many. A bad actor could have a field day.

 

 


dpf81nz
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  #3078096 20-May-2023 17:15
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manual FW update on my AX3000 fixed mine.  I bet ISP Helpdesk's (particularly those like my republic who supply asus routers) are having a fun few days


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