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AKLWestie

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#133805 3-Nov-2013 14:57
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I lend my spare four year old phone to a friend who migrated from Canada a couple of years back, and she lost her phone last week.  Someone picked up the phone and put a 2degrees SIM card (well, it is a 022 number and I have checked the number with Skinny and Vodafone using the 300 service, both of them saying it is not their number.  And 2degress 300 service was down today) and send her husband a text (by looking at the phone book of the phone i think) and says he/she will return the phone for a payment of $100.

It is not a flash phone but I think I should call 2degrees to block the phone since I am the owner of the phone.  I have the IMEI number of the phone with the original receipt.  However, 2degrees say they cannot block the phone for me because when the phone was lost, the connection (SIM card) was not with them (she was and is still with Vodafone).

I told 2degress I have the phone number of the thief / dodgy person and the number suggests it is a 2degress number.  However, the operator say they cannot do anything because I am not with 2degress?

What is my option now?  I will try to call VF and ask them to block the IMEI, but I think 2d and VF does not share the black list so the dodgy person can still use the phone on 2d?!

Please help... thanks a lot.

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DarthKermit
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  #926575 3-Nov-2013 15:05
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I don't know about 2 degrees, but the best of british luck in getting VF to do anything for you.




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AKLWestie

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  #926577 3-Nov-2013 15:06
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Just spoken with Vodafone and they are happy to block the device on their end. Good job Vodafone, you guys are heaps better than 2degrees.

AKLWestie

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  #926578 3-Nov-2013 15:06
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DarthKermit: I don't know about 2 degrees, but the best of british luck in getting VF to do anything for you.


Yeah, just talked to Vodafone and they are 100% happy to block that device.



DarthKermit
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  #926580 3-Nov-2013 15:11
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^^^ Well that's good. When my partner lost her phone about eight months ago VF wouldn't help.




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johnr
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  #926614 3-Nov-2013 17:05
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DarthKermit: ^^^ Well that's good. When my partner lost her phone about eight months ago VF wouldn't help.


Nothing remains static in the mobile world

2degreesCare
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  #926629 3-Nov-2013 17:36
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Hi, sorry to hear about your friends lost phone. Unfortunately New Zealand does not have a cross network IMEI blocking service at present. It's something we are all working towards and hope to have in place in the near future.

As your friend was on Vodafone they are able to block it on their network, if she was a 2degrees customer we would do the same, however if they've put a 2degrees SIM in it will probably work on our network.

Have they reported it as stolen to the police? If so please PM me the IMEI number and police ref # and I'll see what can be done.

Cheers
^POB

 
 
 

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afe66
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  #926641 3-Nov-2013 17:55
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At the end of the day, if someone reports a phone stolen and fills out the relevant paperwork with legally binding consequences (ie its a crime to lie on a report to the police) , 2D should ban it from their network otherwise you are profiting from a crime by accepting funds for a thief.

Excuses for why telecoms dont do this are all about protecting their revenue streams over morals.

A.


NonprayingMantis
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  #926651 3-Nov-2013 18:23
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afe66: At the end of the day, if someone reports a phone stolen and fills out the relevant paperwork with legally binding consequences (ie its a crime to lie on a report to the police) , 2D should ban it from their network otherwise you are profiting from a crime by accepting funds for a thief.

Excuses for why telecoms dont do this are all about protecting their revenue streams over morals.

A.



Vodafone and telecom used to share imei numbers up until about a year or so ago.
2 degrees never did.
But none of them do anymore.
I have no idea why.

johnr
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  #926655 3-Nov-2013 18:33
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NonprayingMantis:
afe66: At the end of the day, if someone reports a phone stolen and fills out the relevant paperwork with legally binding consequences (ie its a crime to lie on a report to the police) , 2D should ban it from their network otherwise you are profiting from a crime by accepting funds for a thief.

Excuses for why telecoms dont do this are all about protecting their revenue streams over morals.

A.



Vodafone and telecom used to share imei numbers up until about a year or so ago.
2 degrees never did.
But none of them do anymore.
I have no idea why.


The process was too messy and not real time required manual work, As 2Degrees has pointed out shared EIR data is coming sooner rather than later

John

afe66
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  #926698 3-Nov-2013 20:13
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yes yes too hard.

In the meantime, yes thanks for the money...

A.

johnr
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  #926701 3-Nov-2013 20:15
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afe66: yes yes too hard.

In the meantime, yes thanks for the money...

A.


Have you not read what was posted?

 
 
 
 

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phantomdb
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  #926783 3-Nov-2013 22:34
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its still a bad responce fron 2d, "Oh it was not on our network" it should be yes and how can we help, yet again 2d is Supporting crime and allowing these stolen phones on there network isnt that an accessory to the event.




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1080p
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  #926802 4-Nov-2013 02:33
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phantomdb: its still a bad responce fron 2d, "Oh it was not on our network" it should be yes and how can we help, yet again 2d is Supporting crime and allowing these stolen phones on there network isnt that an accessory to the event.


I absolutely agree, I keep complaining every time I notice the NZTA allowing stolen cars to drive on their roads. Disgraceful, the lot of them!

Kyanar
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  #926812 4-Nov-2013 07:09
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1080p:
phantomdb: its still a bad responce fron 2d, "Oh it was not on our network" it should be yes and how can we help, yet again 2d is Supporting crime and allowing these stolen phones on there network isnt that an accessory to the event.


I absolutely agree, I keep complaining every time I notice the NZTA allowing stolen cars to drive on their roads. Disgraceful, the lot of them!


False analogy.  NZTA does not police what drive on their roads, the police do.  And the police don't allow stolen cars to drive on "their" roads.  So really, your analogy just lends credibility to phantomdb's assertion.

That said, johnr says shared EIR data is coming "sooner rather than later" - which is to say the carriers do recognise that the current situation is not ideal and want to work to resolve it.  Or they're getting legislative pressure, since in countries with shared EIR phone thefts are phenomenally low since the phones are worthless on every network.

To the OP, file a police report.  The finder wouldn't be in trouble if they just offered to return it, but when they demanded payment for it, it changed into theft(/extortion?) and is a criminal offense.  The police can subpeona any data 2degrees has on that person, and charge them.

coffeebaron
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  #926819 4-Nov-2013 08:04
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Why should 2degrees have to "police" what's on their network?




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