Installation Questions..

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HellraiserNZ

110 posts

Master Geek

ID Verified

#170983 1-Apr-2015 11:51

Hi,

Currently I am on VDSL from WXC and its okay. I live in an apartment block in Auckland city next to the hospital. Basically there is current UFB available everywhere around me Except in a five block radius where my apartment is. The Chorus map tells me UFB is coming 2017+ (annoying i know).

All other fibre providers (Snap, Orcon, Compass etc.) tell me I cannot get fibre, except MyRepublic. My question is why? I put in my address and lets me go through. I chatted with a customer rep and he said they definitely could, as they have the most up to date coverage area statistics.

I am a bit apprehensive before pulling the trigger as I do not want to lose service with my current provider and all for nothing If I can't get it anyway.

Someone from MyRepublic can respond? Or anyone else who would have a clue about this.

Thanks.

Jase2985

13466 posts

Uber Geek

ID Verified

Lifetime subscriber

#1275230 1-Apr-2015 13:07

you shouldn't loose your VDSL service as its a service that can run in-conjunction with fibre ie you can have both. All you should be asking My republic for is a new UFB connection, dont mention your current VDSL connection. so its up to you to cancel your VDSL and you could do that after UFB is installed

that way if it doesnt pan out with my republic you will still have your VDSL

Whinery

104 posts

Master Geek

Trusted

#1275481 1-Apr-2015 16:01

Jase2985: you shouldn't loose your VDSL service as its a service that can run in-conjunction with fibre ie you can have both. All you should be asking My republic for is a new UFB connection, dont mention your current VDSL connection. so its up to you to cancel your VDSL and you could do that after UFB is installed

that way if it doesnt pan out with my republic you will still have your VDSL

Seconded. If you don't mention the current connection, and aren't taking the voice service with MyRepublic, then the VDSL will not be affected by the UFB install. Sign up.

Make sure to come back here and let everyone know whether MyRepublic could get you signed up when the other guys couldn't, or whether we make promises we don't follow through on. If we don't, then you just lose a little bit of time. If we do, then you get fibre before anyone else can get it for you.

HellraiserNZ:
All other fibre providers (Snap, Orcon, Compass etc.) tell me I cannot get fibre, except MyRepublic. My question is why?

The short answer is that, as a fibre-only ISP, MyRepublic ensures it has the most accurate and permissive database. Sometimes the database is too permissive. We work off predictive numbers. If Chorus's build is in April/May for your area, you don't have fibre available now. But you will by the end of the "standard install" period. So we can tell you yes, and have Chorus install the home entrance while the road is done. Works out better, as you don't have to wait until your area is done, before you can start the standard install process.

I don't know exactly how the "other guys" do it, but I've seen them wait until not only is the desired address ready, but the entire neighborhood is done before they "green light" the entire area. At least from what I've heard.

Since MyRepublic is fibre only, we try hard to make sure we have the most coverage possible (obviously, without false positives). Though, we can only be as good as the data sets from the LFCs, and sometimes there are errors. It's possible that we've made an error, but they are quite rare.

I'd recommend that you sign up (and do so quick, for our newest promotion, an Apple TV bundle), and then come back here after it's installed and tell us how the experience went, and what the first speedtest said. If we do it when everyone else says no, that should be known. If we don't do it when we say we can, that should be known. But the only way people will know is if you do it and come back and let us know.

We are all curious, and we all want to know how it goes.

Regards,

HellraiserNZ

110 posts

Master Geek

ID Verified

#1275804 2-Apr-2015 00:39

Whinery:
Jase2985: you shouldn't loose your VDSL service as its a service that can run in-conjunction with fibre ie you can have both. All you should be asking My republic for is a new UFB connection, dont mention your current VDSL connection. so its up to you to cancel your VDSL and you could do that after UFB is installed

that way if it doesnt pan out with my republic you will still have your VDSL

Seconded. If you don't mention the current connection, and aren't taking the voice service with MyRepublic, then the VDSL will not be affected by the UFB install. Sign up.

Make sure to come back here and let everyone know whether MyRepublic could get you signed up when the other guys couldn't, or whether we make promises we don't follow through on. If we don't, then you just lose a little bit of time. If we do, then you get fibre before anyone else can get it for you.

HellraiserNZ:
All other fibre providers (Snap, Orcon, Compass etc.) tell me I cannot get fibre, except MyRepublic. My question is why?

The short answer is that, as a fibre-only ISP, MyRepublic ensures it has the most accurate and permissive database. Sometimes the database is too permissive. We work off predictive numbers. If Chorus's build is in April/May for your area, you don't have fibre available now. But you will by the end of the "standard install" period. So we can tell you yes, and have Chorus install the home entrance while the road is done. Works out better, as you don't have to wait until your area is done, before you can start the standard install process.

I don't know exactly how the "other guys" do it, but I've seen them wait until not only is the desired address ready, but the entire neighborhood is done before they "green light" the entire area. At least from what I've heard.

Since MyRepublic is fibre only, we try hard to make sure we have the most coverage possible (obviously, without false positives). Though, we can only be as good as the data sets from the LFCs, and sometimes there are errors. It's possible that we've made an error, but they are quite rare.

I'd recommend that you sign up (and do so quick, for our newest promotion, an Apple TV bundle), and then come back here after it's installed and tell us how the experience went, and what the first speedtest said. If we do it when everyone else says no, that should be known. If we don't do it when we say we can, that should be known. But the only way people will know is if you do it and come back and let us know.

We are all curious, and we all want to know how it goes.

Regards,

Look I get how long of a process fibre can be to get installed. If it was coming later in the year I would probably go with it, but its scheduled to be installed between 2017-2018, I have no plans to wait two years to get fibre installed, I cant even guarantee I will be in the country or in the same home.

Also what happens in the case of the apartment block, does everyone needs to agree in the building + the body corporate. Does it matter the building has a business fibre connection running (available to tenants to connect via WiFi only and get charged monthly)

Thanks!

DarkShadow

1647 posts

Uber Geek

#1275811 2-Apr-2015 02:10

You probably are in a pre-fibred premise. This is is in a separate dataset Chorus provides so some providers may miss it.

Did you actually ask those other ISPs about your address or did you just look it up in their website?

Whinery

104 posts

Master Geek

Trusted

#1275814 2-Apr-2015 04:54

HellraiserNZ: Also what happens in the case of the apartment block, does everyone needs to agree in the building + the body corporate. Does it matter the building has a business fibre connection running (available to tenants to connect via WiFi only and get charged monthly)

Thanks!

Chorus needs to be let into the building by the building manager. Whether that's a body corporate, or everyone in the building depends on the agreements in place. If the building manager is already making money on the side reselling wireless from a fibre connection in, it would be in their best interest to block all other fibre so nobody in the building has a choice of provider. Again, it's an issue of - nobody can tell you until you do it. The best way to get the answer to your question is to place an order with the one service provider who says they can do it, and see what happens. MDUs aren't "hard", they just take more time and have more uncertainty.

HellraiserNZ

110 posts

Master Geek

ID Verified

#1317269 4-Jun-2015 11:01

Whinery:
HellraiserNZ: Also what happens in the case of the apartment block, does everyone needs to agree in the building + the body corporate. Does it matter the building has a business fibre connection running (available to tenants to connect via WiFi only and get charged monthly)

Thanks!

Chorus needs to be let into the building by the building manager. Whether that's a body corporate, or everyone in the building depends on the agreements in place. If the building manager is already making money on the side reselling wireless from a fibre connection in, it would be in their best interest to block all other fibre so nobody in the building has a choice of provider. Again, it's an issue of - nobody can tell you until you do it. The best way to get the answer to your question is to place an order with the one service provider who says they can do it, and see what happens. MDUs aren't "hard", they just take more time and have more uncertainty.

Sorry for the long delay, yesterday I noticed ALL fibre providers showed as UFB available at my address. I had a talk with the building manager and he said that there had been 6-7 applications for a fibre install in the building, with none of them going through and ended up being cancelled. This included myrepublic as well as other ones. The problem he said was the ISP and chorus had no proper plan to get fibre into the building and into the apartments. Firstly they wanted to run wires all along the corridors and install a hatch in every apartment (that wanted fibre) to get through the fire-wall and then run the wire through the apartment into the output point (along the lines of this.. Not okay with body corp.) There was a suggestion to use the already wired up CAT5 through the building but apparently a fibre install comes with a box being installed and there's no place to install these boxes in the building.

I am just wondering, whats the case for fibre in other apartment buildings? Why is everyone now showing as available but no one can apparently actually deliver it. Is there any solution? Maybe even someone from Chorus can elaborate...

Thanks!

wasabi2k

2098 posts

Uber Geek

#1317313 4-Jun-2015 11:50

HellraiserNZ:
I am just wondering, whats the case for fibre in other apartment buildings? Why is everyone now showing as available but no one can apparently actually deliver it. Is there any solution? Maybe even someone from Chorus can elaborate...

Thanks!

If you browse these forums there are a number of people with similar experiences. Unless you live in a block with all the required cabling in place and an understanding/good body corporate then who knows.

Chorus can't make a body corporate agree to anything - if the body corporate says no to cables, there isn't any magic way to do it that I am aware of.

Be annoyed at the BC more than Chorus I'd say.

As to availability - it means Fibre is in the road and able to be connected to the building - the maps don't take MDUs and the various permissions into account.