[2degrees] How the heck do you change your address?

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jamesrt

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#205294 7-Nov-2016 18:04

OK, so I've just noticed the bills that 2Degrees email my wife have our old (physical) address on them. "No Biggie", I thought - just login online and change it. How hard could it be?

Actually, turns out pretty hard. There seems to be no way of doing that online, and nothing about changing address in the FAQs either.

WTF?

Does 2Degrees expect people to NEVER MOVE? I know they email the bills out, etc; but why bother recording a street address if you aren't going to use it; or more importantly, why not provide a way to change it.

Come on 2Degrees - not good enough.

CYaBro

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#1665254 7-Nov-2016 18:17

Yup noticed this myself the other day, I too need to change my address but couldn't do it online.

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2degreesCare

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#1665851 8-Nov-2016 16:39

Pay Monthly customers need to contact us either over the phone on 200 or 0800 022022, by email - Contact us or PM us here with your number, 4 digit PIN and new address. :)

Prepay customers can change it in Your 2degrees

Cheers

^POB

CYaBro

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#1665910 8-Nov-2016 17:33

And if I can't remember my 4 digit PIN?

I don't have sit on the phone.

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richms

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#1665921 8-Nov-2016 17:54

2degreesCare:

Hi

Pay Monthly customers need to contact us either over the phone on 200 or 0800 022022, by email - Contact us or PM us here with your number, 4 digit PIN and new address. :)

Prepay customers can change it in Your 2degrees

Cheers

^POB

You really should sort that out.

I want to change the credit card my internet bills to, cant seem to do that online. Looks easier to change ISP then get you guys to change the card you charge to.

Richard rich.ms

nzkiwiman

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#1666394 9-Nov-2016 12:00

CYaBro:

And if I can't remember my 4 digit PIN?

I don't have sit on the phone.

I have no knowledge of my pin either, and can't see why 2D needs it when we ask for support through this forum

2degreesCare

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#1666412 9-Nov-2016 12:12

richms:

2degreesCare:

Hi

Pay Monthly customers need to contact us either over the phone on 200 or 0800 022022, by email - Contact us or PM us here with your number, 4 digit PIN and new address. :)

Prepay customers can change it in Your 2degrees

Cheers

^POB

You really should sort that out.

I want to change the credit card my internet bills to, cant seem to do that online. Looks easier to change ISP then get you guys to change the card you charge to.

You can update Broadband payment method in the Profile section of the Broadband Your 2degrees portal.

Thanks,

Ralph ^JOB

Dyson

Shop now for Dyson appliances (affiliate link).

richms

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#1666632 9-Nov-2016 16:02

Didn't work last time I tried it. Had to call to do it because there was some JavaScript messing text entry up.

Might give it another go next month.

Richard rich.ms

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#1667227 10-Nov-2016 10:49

nzkiwiman:

CYaBro:

And if I can't remember my 4 digit PIN?

I don't have sit on the phone.

I have no knowledge of my pin either, and can't see why 2D needs it when we ask for support through this forum

We only ask for this via PM as we need to authenticate you on the account. There's other questions we'll ask if you don't know your PIN. :)

CYaBro

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#1667250 10-Nov-2016 11:08

I used the contact us form you linked to a few days ago, and have heard nothing, so that was a waste of time too.

Opinions are my own and not the views of my employer.