Hi everyone, 

I am not the kinda person to make noise on social media when support is horrendous, but OMG... I am at wits end with Vocus / Orcon.  I have been on the phones for 2 days now ... 45 mins a go, only to be given crap answers by the HELL(p)-desk callcenter staff. 

Its literally impossible to cancel any services with them.  Honestly people, think twice before signing up for anything with these clowns. Support mails, go nowhere, no answers. 

We have two very old legacy phone numbers with Vocus / Orcon, and I completely understand why these numbers have been running non-stop for years, even though they are not in use.  The first trick I have personally experienced is "delaying tactics".  Push back and ensure support requests are dealt with in a very slow manner.  By the time you get an answer, "oh sorry, another month has passed, you need to settle the bill for Aug before we can process your cancellation. 

Finance team pays the bill, then when you phone in. "No sorry, you are not authorized to cancel the line, because it can only be done by Person X that left the company 8 years ago."

Ironically I am the person that pays the bill every month as I am the GM of the company trying to kill this off.  I think at this point the only thing left to do, is give my finance team strict instructions to not pay these accounts going forward, and when they come with threatening action, I will just let our legal team deal with this.  I tried to escalate this to a manager, but the Hell-desk agent told me, oh no, a corporate account manager will phone me back in the next few hours... 24 hours later.... nothing. 

Anyone have similar experiences with them ?? how can companies operate in this day and age like this ?