A friend of mine had the same problem with Orcon but he had no ADSL Internet for a month or more. Nothing got done as they also didn't know what the problem was...he is now with Telecom getting ADSL2 with no problems. He certainly had more restraint than I.

Hi,

I've been a customer of Orcon for the last 5 years, and have never had problems.

I have stayed with them because of good customer service and good connection speeds / latency.

Its funny when I upgraded from ADSL to ADSL2+ my latency increased dramatically and connection speeds were very poor during peak times.

I think the biggest mistake Orcon made was to offer the new service at the same cost as their standard plans.

I've always stayed with them because even though they were slightly more costly, I didn’t mind paying more for a problem free service.


In regards to the topic:

As a result, Orcon now has more customers than what they can handle and it's clear their bandwidth capacity is inadequate.

This has created a ripple effect where more disgruntled customers are winging and new customers are suffering because it’s taking longer for things to get done.

I’ve been waiting for my internet to get connected for 3 weeks now and it still isn’t on.  Independent testing was done and I conclude the fault resides between the exchange and the box outside my house.

I understand Telecom has to send one of their technicians out to find the fault when they own the equipment, and in my opinion I think they do slack a bit when they work on their competitors customers.

I think the moral of the story is that there’s going to be hiccups with whatever ISP you use, but what separates Orcon from the rest is that they’re owned and operated by NZers.  Correct me if I’m mistaken.

Orcon have always set the example as being the best in New Zealand and I still think they are.

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Hi,

I've been a customer of Orcon for the last 5 years, and have never had problems.

I have stayed with them because of good customer service and good connection speeds / latency.

Its funny when I upgraded from ADSL to ADSL2+ my latency increased dramatically and connection speeds were very poor during peak times.

I think the biggest mistake Orcon made was to offer the new service at the same cost as their standard plans.

I've always stayed with them because even though they were slightly more costly, I didn’t mind paying more for a problem free service.

lonelyavenger: You're not the only one. I'm with Orcon and am currently in my fifth day without phone or broadband.

As Ragnor said, it's probably a wiring fault in our homes, but that's what we pay Orcon Wiring and Maintenance for.

I've given up battling the helpdesk and am switching to Snap.