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Delorean

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#304631 22-May-2023 17:33
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Hi all,

 

My daughter ported her phone from Spark to 2 Degrees on Saturday morning. After a few hiccups initially (was switched from Spark postpay to a 2D prepay connection then moved to a postpay connection) everything seems to now work apart from her being able to register for data clock, the error just says please try again later, how long is later as 2 days i would have assumed activating data clock should be reasonable quick?

 

She has run the call centre but they can't help.

 

Any 2D staff here know what could be wrong? - maybe it needs reseting as the network end?

 

BTW: have done the usual troubleshooting, meaning updated phone, deleted app and reinstalled etc.

 

 

 

 

 

 





Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)


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SaltyNZ
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  #3078734 22-May-2023 17:59
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The call centre should have escalated it to operations. If you DM me the MSISDN I'll pass it to the right team.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




Delorean

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  #3078736 22-May-2023 18:04
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@SaltyNZ Have PM'ed you





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SaltyNZ
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  #3078740 22-May-2023 18:32
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Ta, I'll get someone to have a look at it first thing in the morning.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




Delorean

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  #3078746 22-May-2023 18:45
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Thank you Salty, much appreciated 





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SaltyNZ
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  #3078894 23-May-2023 08:37
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We can see what the problem is - have to pass it to a different team to fix. One part of the system thinks you registered and then deregistered, another part thinks you are still registered, so that part is rejecting the attempt to register.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


Delorean

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  #3079481 24-May-2023 21:21
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@SaltyNZ

Thank you for your help. She is now all sorted! Very impressed with the service from 2D




Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)


 
 
 
 

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SaltyNZ
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  #3079530 25-May-2023 08:59
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No worries. :-)





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


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