Just joined 2degrees broadband…some things no longer working

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Just joined 2degrees broadband…some things no longer working

BryanG

45 posts

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#306264 9-Jul-2023 08:59

So I just shifted from Skinny to 2degrees. Got a good deal. But I’m having strange issues - and I presume it’s something to do with not getting a public IP address…but I don’t know.

Sensibo - was working fine - now it’s hit and miss if it works - if it does, it takes a full minute to respond.
Tuya lights - I was able to control some wifi lights using Home Assistant via Tuya - now that doesn’t work at all - not even direct through the Tuya app. Good reason to change everything over to Zigbee I guess.

I’m using UniFi gear (USG, switch, APs) on a fibre connection. Using a separate VLAN for my IoT stuff. Local network is in the 192.168.x.x range. From what I can tell, I no longer get an IPV4 IP address. Do I get my own IPV6 address? No idea if this is the cause of the issue.

Anyone with similar experiences?

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#3101617 9-Jul-2023 09:50

What was your deal? I thought skinny is cheapest. I'm paying $85 per month (just had $5 price increase) on skinny for 1000/500 unlimited UFB.

freitasm

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#3101624 9-Jul-2023 10:54

Did you change anything on your network or just changed the connection settings?

Does any service use port forwarding?

BryanG

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#3101625 9-Jul-2023 10:55

With Skinny we were on $105 per month but it included Netflix max up/down and unlimited.

Swapping over to 2degrees we are paying:

$109 per month base fee
less $25 per month 'offer'
less $10 per month 'mobile bundle'
less $10 per month 'offer'
Prime Video for 6 months

So it costs $64 per month for 12 months. After the contract expires, who knows. Time to shop around again I guess.

This essentially came about because my wife has her mobile with 2degrees and a sales guy has been trying to get us signed up to broadband for ages and this time came with an interesting offer.

I also got a new ORBI router which I thought was mine to keep - although it seems that I am supposed to return it if I leave. Not using it currently.

But contemplating forking out $10 per month for a fixed IP - to see if it fixes my issues - not sure how it would - but never had these issues with Skinny.

BryanG

45 posts

Geek

#3101630 9-Jul-2023 11:00

freitasm: Did you change anything on your network or just changed the connection settings?

Does any service use port forwarding?

In my USG, I enabled IPV6 DHCP. Nothing else has changed - although I have been tu-tuing for a while to self-troubleshoot and may had inadvertently flicked something.

Nothing uses port forwarding.

Question - If I'm now getting IPV6 DHCP, do I need to configure my VLAN to have an "IPV6 prefix delegation"? All my local devices have 192.168.x.x IP addresses...

michaelmurfy

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#3101646 9-Jul-2023 12:27

Yep configure IPv6 prefix delegation. It is a /64 you delegate.

Other than that none of the things you’ve mentioned need a static IP and work on CG-NAT totally fine. I’d be checking your DNS servers too.

Michael Murphy | https://murfy.nz
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Gordy7

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#3101658 9-Jul-2023 13:01

I am about to move Skinny to 2degrees.

You should have changed your router WAN settings.

Skinny would have been PPPoE, no VLan.

2degrees, Automatic IP or DHCP, Enable 802.1q, Vlan ID to 10.

Edit: I have a Spark SM3 on Skinny. I have previously used a SSM1 on Slingshot without problems.

Further I have read somewhere on GZ that 2D supports both IPoE and PPPoE.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#3101659 9-Jul-2023 13:09

surfisup1000:

What was your deal? I thought skinny is cheapest. I'm paying $85 per month (just had $5 price increase) on skinny for 1000/500 unlimited UFB.

As I am about to come out of contract with Skinny it will cost me $90 per month for 950/500.

With 2degrees 950/500 will cost $74 per month and a further discount of $5 for Gold Card making it $69 per month.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

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BryanG

45 posts

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#3101767 9-Jul-2023 22:42

After a bit more time looking into the symptoms, here is where I am at:

Internet is working fine. Checked on test-ipv6.com and I get a solid 10/10. I have IPV6 working.
I'm using NextDNS as my DNS - but everything was fine prior to changing over to 2degrees so don't think it's that.
My connection to Sensibo is flakey. Works sometimes, other times not - mostly not. This is directly via the Sensibo app.
Sharing my IOT devices from Home Assistant to Google Home is flakey - comes and goes - more often than not, devices show as offline inside Google Home
- However, the devices work fine via the Tuya app directly.
- So it seems that there is an issue with Home Assistant to Google Home communication
Ring connection is fine via their app
Xiaomi camera is fine via their app
EZVIZ camera is fine via their app
Eufy Security is working fine via their app
TPLink plug is NOT working via their app
E-Lok is NOT working via their app

Could not having a public IP address (CGNAT) be causing some of these issues?

Would paying $10 a month for a fixed IP address help? I guess I could try it and see.

michaelmurfy

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#3101777 9-Jul-2023 23:47

As I've said above you don't need a public / static IP for these services. They all work fine behind CG-NAT + IPv6.

This seriously sounds like either a profile clash with NextDNS (somebody else in that address range also using NextDNS). You can see this in your dashboard. Also ensure your IP is updated there and is showing the "All good!" message:

First off, try and troubleshoot by setting it to Cloudflare DNS (1.1.1.1 & 1.0.0.1).

Second, on 2degrees it is DHCP with VLAN 10 so ensure your router is set to that. I can see you're posting on IPv6 currently so at-least that is working.

Aucklandjafa

398 posts

Ultimate Geek

#3101793 10-Jul-2023 08:08

BryanG:
With Skinny we were on $105 per month but it included Netflix max up/down and unlimited.

Didn’t realise Skinny offered Netflix - I take it that plan is long grandfathered now

BryanG

45 posts

Geek

#3101796 10-Jul-2023 08:21

Thanks,

NextDNS shows 'all good' - but have pointed the network to Cloudflare for the timebeing
Set to DHCP for both IPV4 and IPV6, VLAN ID=10, prefix delegation size = 56
- USG shows my Internet IP address as 100.68.xxx.22
- NextDNS shows my Linked IP address as 161.29.xxx.195
- Test-IPV6.com shows my public IP as 161.29.xxx.195 and it also gives me an IPV6 address
Gordy7 mentioned 802.1q - I can't see where to set that

I then restarted the USG. Above reported IP addresses changed.

Unfortunately it still shows the same behaviour. Another note - within 2degrees I have switched port filtering off.

I use NetGuard on my phone and can see the calls that Sensibo is trying to make:

ec2-52-208-196-73.eu-west-1.compute.amazonaws.com [52.208.196.73]

When I do a tracert from my PC, this is what I get: (not sure if it's helpful or not)

Tracing route to ec2-52-208-196-73.eu-west-1.compute.amazonaws.com [52.208.196.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms v1.akfor-bng1.tranzpeer.net [101.98.0.129]
3 2 ms 4 ms 2 ms 192.168.255.244
4 2 ms 1 ms 1 ms 192.168.255.245
5 3 ms 2 ms 1 ms default-rdns.vocus.co.nz [101.98.5.240]
6 5 ms 2 ms 1 ms as9790.bdr01.akl05.akl.nz.vocus.network [175.45.102.234]
7 2 ms 2 ms 2 ms be1000.bdr01.akl05.akl.nz.vocus.network [175.45.102.233]
8 125 ms 124 ms 125 ms be200.bdr03.lax01.ca.us.vocus.network [114.31.199.74]
9 127 ms 126 ms 127 ms ae8.cr4-lax2.ip4.gtt.net [173.205.42.33]
10 277 ms 263 ms 262 ms ae22.cr10-lon1.ip4.gtt.net [89.149.185.49]
11 268 ms 266 ms 267 ms ip4.gtt.net [154.14.130.134]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

BryanG

45 posts

Geek

#3103582 13-Jul-2023 10:48

Ok, so I have an update.

I can access the xxx.ui.nabu.casa URL using my work laptop (on VPN) from home.
But I can't access the same URL from my personal PC on my home network.

I can't use the Sensibo app on my phone to control my A/C - when connected to home wifi
I can use the Sensibo app on my phone to control my A/C - when connected on 4G

Definitely feels like a 2degrees issue to me. How I articulate this on a call, I'm not sure though.

Or could it be something with my router? I have not changed any firewall rules for months.

michaelmurfy

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#3103625 13-Jul-2023 11:48

The fact you can't use the Sensibo app on your home WiFi indicates it is not a 2degrees issue, but an issue with your setup... The Sensibo can talk to the cloud fine.

You getting an IP address back if you "nslookup xxx.ui.nabu.casa" on your connection?

BryanG

45 posts

Geek

#3103629 13-Jul-2023 12:05

Just to clarify, when I say 2degrees, I mean 2degrees broadband. My phone uses Skinny.

If I do a nslookup, I get 54.179.72.86

Also, I've noticed that if I go to the Sensibo website and log in, if I try to turn on/off my A/C, it either doesn't work (timeout) or takes a very long time.

So yeah, could be something janky with my setup...

yitz

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#3103631 13-Jul-2023 12:14

Are they having routing issues again like last time? Is there a tick beside ap-southeast-1 54.179.0.0/17 54.179.0.2

http://ec2-reachability.amazonaws.com/

Past thread: https://www.geekzone.co.nz/forums.asp?forumId=81&topicId=303873

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