2Degrees Fibre Connection Time Out Frequently

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FoxHoundNZ

8 posts

Wannabe Geek

#311134 16-Dec-2023 22:32

I migrated from MyRepublic since they were bought out from 2Degrees. I never had any issues with MyRepublic for like 5 years. Ever since the migration, I would get these super long buffering times on various websites usually resulting in a time out (except for Youtube and Google). I had to refresh many times to eventually load the websites but usually the images or videos would not load probably. I was using a D-link AC2600 and I tried everything under the sun to fix this (Short of actually redoing the entire ethernet cables to all the devices since I didn't think it was the problem). The only thing I found working as a temporary fix was releasing and renewing my dynamic IP from the router. But eventually doing so would completely blocked me from even getting an IP assigned hence my complete lost of connection.

So I finally brave the phonelines and called 2Degrees and waiting for a good 45 mins before talking to a very lovely support for maybe another hour. We tried changing my Vlan tag (She said I should be untagged instead of the usual ID 10). She even set me up with PPPoe account and tried that to no avail. Despite my ONT giving solid LAN1 green, she still found my device offline. In the end she decided to just send me an Orbi router.

It took a few days to arrive and everything was working fine. Now it's about a month later. I am starting to have the same connection time out issues on numerous websites again. And my ping to non-Oceania servers has gone up by at least 100ms. I am starting to think this might every well be on the ISP's end as I have changed nothing. I am hoping someone here or maybe from 2Degree's team can have a look before I have to call them up again. Currently I have to resort to using a VPN for Australia to load websites faster.

Below are my router settings vlan ID is 10 by default

prat33k

182 posts

Master Geek

#3172551 17-Dec-2023 05:22

I have had the same issues with 2degrees until I moved over to Quic. Tbh, i had no issues with ping but had way too many http timeouts that i could verify using my network monitoring tool as well. I posted a couple times here on GZ. as well but was inconclusive.

Since I moved over to Quic and changed nothing else- all my issues are gone. Don’t know what’s going on with 2deg anymore

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#3172561 17-Dec-2023 08:04

I've been with 2degrees since 2014, the connection has been very reliable. Maybe there's something wrong with your specific connection on the 2degrees end, but 2degrees generally works well.

2degrees is best placed to diagnose this. I would wonder if there's something wrong with the ONT, or even the cable between the ONT and the router. I had a faulty cable once, took a while to work out the problem.

Do things work reliably on WiFi? Are you doing anything fancy with your network, or is it all standard? Any pi-hole, firewall, odd routing, multiple subnets, etc.

FoxHoundNZ

8 posts

Wannabe Geek

#3172802 17-Dec-2023 20:03

timmmay:

I've been with 2degrees since 2014, the connection has been very reliable. Maybe there's something wrong with your specific connection on the 2degrees end, but 2degrees generally works well.

2degrees is best placed to diagnose this. I would wonder if there's something wrong with the ONT, or even the cable between the ONT and the router. I had a faulty cable once, took a while to work out the problem.

Do things work reliably on WiFi? Are you doing anything fancy with your network, or is it all standard? Any pi-hole, firewall, odd routing, multiple subnets, etc.

I don't think the ONT is the issue but it could be the configuration on their end. I have had literally 0 issues with MyRepublic at all beforehand.

Speaking of Wifi, I actually experience things dropping out and not communicating with each other like my smart plugs and devices. And I somehow can't access certain sites on my phone via wireless randomly sometimes. I don't know what the interference could be as I have changed nothing to the network cabling in my house. I do have a network splitter hub to route the ethernet to 4 different rooms but one of my PCs is directly connected to the router itself as it's next to it. Still have the same problem.

Also when doing speed test, most of the time it would just time out due to socket error. Or it would be like this

timmmay

20591 posts

Uber Geek

Trusted

Lifetime subscriber

#3172807 17-Dec-2023 21:25

That devices on the network have trouble communicating makes it sound like a problem within your network, but that's more a guess than anything. Most of my networking experience is within cloud networks, plus a bit mucking around at home. Could you have something odd happening like an IP conflict? I had that once, between a VPN on my Fritzbox and a device, that was a weird one to solve.

What is a "network splitter hub"? Do you mean a network switch?

Try doing a really basic test. ONT -> Router > computer using ethernet. Don't plug in the switch / hub / anything else. Disable WiFi for a short time. Turn off IPv6 on the router. See what happens. If it's not working try a new cable from the ONT to the router - I had that problem once as well. If that works add IPv6 and see if that works. Then add WiFi. If that works, add the switch. It's a process of elimination.

If it doesn't work when it's just ONT -> Router -> PC then it's more likely 2degrees. If they can't solve it switch to another ISP, see if they can help.

FoxHoundNZ

8 posts

Wannabe Geek

#3173523 19-Dec-2023 21:29

A little weird update in case anyone is wondering. I have not done any adjustments at all and now my net is working perfectly. I shall return to this thread if the problem pops up again. Thanks everyone for your help!