Snap webmail (2 degrees) software upgrade failures

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Snap webmail (2 degrees) software upgrade failures - email broken

bluemoon

32 posts

Geek
+1 received by user: 7

#314998 6-Jun-2024 13:32

Hello there!

Not sure whether I should've created a new thread or updated my previous thread, but I figure that as there are now emerging issues with Snap's email upgrade a separate thread would be best to keep issues separate for clarity's sake ...

[1] I just tried sending an email from the new Snap webmail and it failed with SMTP error (535): authentication failed

[2] Our email address that was previously name@snap.net.nz now appears in the 'From' field as name@imap.snap.net.nz

I was however able to successfully send an email to name@snap.net.nz (tested via Gmail).

OK then - looking forward to these gremlins being resolved! 😖

Thanks!

Larry & Simone

UPDATE:

[3] We can no longer access/manage email aliases via 'Your 2degrees' - the 'email' option has been removed (previously available to all former Snap accounts)

allan

2073 posts

Uber Geek
+1 received by user: 899

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Lifetime subscriber

#3245302 6-Jun-2024 16:23

Presumably you have logged these issues with 2Degrees and you're just posting here to see whether other ex-Snap users are seeing similar?

bluemoon

32 posts

Geek
+1 received by user: 7

#3245315 6-Jun-2024 16:53

That's right allan ... I posted here mainly so other Snap users on geekzone would know they weren't the only people affected (always comforting to know you're not alone with these sorts of things I find!)

Items [1] and [2] have now been resolved, likewise the 'contacts' issue mentioned in the other thread, so the upgrade does indeed appear to be an ongoing work-in-progress.

Item [3] doesn't seem to be directly related to the software upgrade, so remains unresolved at present ...