A couple of my prepay plans have disappeared this morning

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › A couple of my prepay plans have disappeared this morning

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#318587 1-Feb-2025 10:18

I've got 3x prepay plans for the family, with an auto top-up set for each number, managed from a single 2d web account. Today my wife received all 3 top up messages against her plan, and the other 2 numbers say they have no active connections. Previously working with no issues, and no warning/notification of any account-related issues.

Anyone else having 2d issues this morning? I'm currently in the queue with 2d support

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#3337992 1-Feb-2025 10:52

Mystery solved thanks to 2d support. They are moving to a new backend system, and the 2 "missing" numbers have already been moved, so the remaining number/account no longer has visibility of them.

daveymg

20 posts

Geek
+1 received by user: 4

#3338642 3-Feb-2025 16:44

My experience so far seems to be that they are having a melt down with whatever the new backend is. Topping up my prepay hasn't worked and helpdesk had to sort it out, then hours later my prepay account said it had expired again and there wasn't enought credit to renew it. Helpdesk sorted it out again after 45 mins on hold. There's no history available through the app or web for any charges or usage either.