random showing this message on website and some sites take a long time to load on Hyperfibre

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jackyleunght2002

392 posts

Ultimate Geek

#319392 21-Apr-2025 11:24

Hello all

We have been using hyperfibre. Lately, when browsing, it shows this message on my Google Chrome.

On the computer

This message might not appear on some of the sites, this message might not appear, but the page will take longer than anticipated.

Wi-fi signal is the normal one that I am using, not wifi 7 signal....

On the Samsung mobile

NZ Herald App - it will just show the black screen on the first time, I need to force close it, open the app again, and then the content will load.

Viber app: When sending the picture, usually the first upload won't upload, and then I have to switch off the Wi-Fi and then use mobile data to send it. Once the first picture is sent, I turn on Wi-Fi again, and then the following picture that I sent will be fine.

Thank you for your help

Jacky

robjg63

4100 posts

Uber Geek

Subscriber

#3366134 21-Apr-2025 11:57

What DNS servers are you using?

On windows, in the windows search bar, type cmd and open a command prompt window.

type:

ipconfig /all

Should be a section something like this:

Who is your ISP and what DNS servers show for you?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

freitasm

BDFL - Memuneh
79316 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3366136 21-Apr-2025 12:09

It could be that you have changed DNS to a server that is not working correctly, or new DNS servers at 2degrees that are not populated on your router yet. Or the router could have been hijacked.

Have you tried turning the router off, waited ten minutes and on again?

yitz

2083 posts

Uber Geek

#3366411 21-Apr-2025 23:50

I'm getting errors tonight intermittently. 10 minutes ago was having issues browsing Wikipedia, same NXDOMAIN Chrome error can be fixed with a refresh or two. The secondary server (.11) was consistently returning SERVFAIL for Wikipedia. Seems to have come right again now as I post.

C:\>host en.wikipedia.org 202.180.64.10
Using domain server:
Name: 202.180.64.10
Address: 202.180.64.10#53
Aliases:

en.wikipedia.org is an alias for dyna.wikimedia.org.
dyna.wikimedia.org has address 198.35.26.96
dyna.wikimedia.org has IPv6 address 2620:0:863:ed1a::1

C:\>host en.wikipedia.org 202.180.64.11
Using domain server:
Name: 202.180.64.11
Address: 202.180.64.11#53
Aliases:

Host en.wikipedia.org not found: 2(SERVFAIL)

jackyleunght2002

392 posts

Ultimate Geek

#3366538 22-Apr-2025 16:21

freitasm:

It could be that you have changed DNS to a server that is not working correctly, or new DNS servers at 2degrees that are not populated on your router yet. Or the router could have been hijacked.

Have you tried turning the router off, waited ten minutes and on again?

Hello @freitasm

We are using the 2degree hyperfibre here and only using the 2degree hyperfibre modem as well.

we are using the standard wi-fi mode, not the wifi 7 mode.

This is the information from our DNS servers.

thank you for your help

Jacky