First question, is it true that Orcon dont have a billing team and your bills are just generated by accounts (according to Michael xxx from Orcon), if this was true, WOW!!!!

Now, these are my issuesssssssss!

1st unhappy reason -- no communication for changing my plan:

 i noticed the slow broadband speed on my LLU silver + plan and this was diagnostic due to the telecom Cabnetisation. So Orcon automatically changed me to a 1GB purple plan without any notification, i should somehow be contacted by someone for the change of plan and the new price than i can decide wheather to stay with orcon or not!

2nd unhappy reason-- incorrect bill (1st 2 month after plan change):

the monthly bill keep coming with some non-scense amount! where i have been tried holding the phone for 30min+ for the month July and August and finally someone credit me the amount and promise me this wont happen again!
basically i was paying $80 incl GST with 5GB before and now i am charged with $88 inc GST with 1GB (purple plan 1GB + phone line+smartphone bundle - credit due to cabnetisation $14 which i dont know how this was calculate)


3rd unhappy reason -- Incorrect bill again


my september and October bill has arrived and again, it is over charging me. i have called 3 times and explain to the staff where it when wrong and how much i should be credit. and finanlly someone on the 2nd of Nov promise me with the credit and removal of the smartphone bundle to prevent further incorrect billing. i then paid my bill as i trust what they said!

4th unhappy reason -- No credit given, staff told me to leave orcon!

when i call up again and quote the ticket number and credit id. i was told i have been charged correctly and no credit will be given, the lady even told me to leave orcon if i am not happy with the charge, i try to speak to the manager which turn out he has no knowledge about their products at all and even told me Orcon dont have a billing team! wow.. thinking i was about the apply the billing analyst job last year!

5th unhappy reason -- taking so long to hold on the phone and responding email!

7 emails and no less than 10 calls where average waiting time = 20 minutes, longest one is 40mins!


Now, i am hoping someone who really helpful like the old day (thinking orcon provide best service before and now....) can help me out!


my request is so simple!

credit me the overcharg amount for September and October's invoice and stop charging me the smartphone bundle in the future and maybe train your staff better!!!!


cheers