Open letter to Slingshot

Dear SlingShot

I moved house on the 12th of August and I wanted to change from Xnet to you guys so I gave you ample time to set everything up.

I rang up your call center a week before I moved and told them I wanted the Just broadband plan with iTalk and was informed that I would have to have a home line installed at the new address and then had to disconnect the home line to get the naked DSL which I was a little irritated with as Xnet and every other broadband provider that I can recall does not require a home line installed and so I now have to pay for the phone line connection and then a pointless phone line disconnection fee.

I rang you up on the 6th of August to confirm that things were moving along smoothly and was told that despite me telling the CSR when I ordered your services that there was someone living at the new address with Vodafone, you tried to connect my line anyway before the date I gave you which was the 12th of August which is when the tenants were moving out and Vodafone will cease to be.
I finally get the CSR to arrange my line and broadband to be connected on the 12th and hoped that it would.

The moving day finally arrives; we get to the new house and find we have dial tone but it turns out it was still the old tenants phone number and phone line but with no broadband as this was disconnected the previous night, so I ring up the CSR again to find out what was going on.
The CSR tells me that there was a tech at the exchange switching my line on and that would happen in the next hour which it was.

5:00pm rolls around, still no broadband so I again ring the CSR and was told that because I was wanting Just broadband they need to disconnect my phone number, port it and connect my broadband; so no broadband for 3 - 7 business days... wtf?? why was I not informed of this when I ordered your service??? so it was thursday night so I might not have broadband until the next thursday needless to say wife was not and still is not happy!

Today (monday) rolls around I ring up CSR to get an ETA on my broadband connection; surprise suprise you don't even know when my broadband will be connected.

I ring up in the afternoon and speak to another CSR who tells me that everything is good on your end and that you have to assign a technician to my account and you will have an update HOPEFULLY! by the end of the WEEK!!!!

My questions are this......

1. Why did you not tell me that it would take so long to connect my broadband after you hook up my phone line?

2. Why when you knew my line was going to be a just broadband connection could you not just hook up my broadband when the technician was hooking up the phone line?

3. Where the is the technician and why has none been assigned to my case when you have had so long to do it?

I could have stayed with Xnet and infact I still can go with Xnet and I know they will connect my line faster than you can, I have not canceled my xnet account yet so I might just cancel your service but I will give you the benifet of the doubt.

I will PM the slingshot geekzone member my account information so hopefully this can all get sorted asap, by asap I mean connected within 24 hours.