CGA - Faulty New Laptop (Noel Leemings)

Forums › Laptops and mobile computers › CGA - Faulty New Laptop (Noel Leemings)

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3122 posts

Uber Geek

#1942027 18-Jan-2018 14:33

alasta:

They are clearly in the wrong and hoping that you will just give up and go away.

Inform them in writing, ideally email, that they have failed to repair the product and you expect a refund within seven days. If the seven days elapse then file a case with the Disputes Tribunal.

Actually no.
The laptop may not have been faulty at all. Everyone is just assuming .
1/2 hour to startup , yeah, can happen after updates. Ive seen much longer
Slow , yeah 10 does slow down when when downloading major version updates , especially on low spec machines . Got one here now, real speed issues
as it tried to deal with failing updates.
Shutting down when playing movie :yeah, win used to be famous for restarting unexpectedly to install updates. It happens.
If it was constantly restarting , then yes that would be an an issue. Once , pfft.

Even new laptops often need to be de-crapified . Manufacturers pre-load so much bloat. I often need to spend 1/2
hour AT LEAST cleaning up new laptops I sell . Add to that they usually come with old versions of Win10, sometimes very old builds: so
old that they will no longer update properly.

Whats the spec of the laptop. If its underspeced or just slooow in general (some really are) that doesnt make it faulty

As the the possible charge for repairs.
Thats normal. If deemed to be a non waranty issue (ie software or OS), some repair agents will charge for that work
The 'repair' will be sent out to 3rd party that does repair work for Acer (or is done in house). If it isnt a warranty issue, Acer wont pay the repairer, so the customer gets charged . (I used to do Acer warrnty repairs many years back, awefull awefull work)
That reason for POSSIBLE charges should have been explained to him much better I'd admit.

yitz

2075 posts

Uber Geek

#1942036 18-Jan-2018 14:56

I agree, taking half an hour for out the box setup is not excessive.

You'd be surprised as to what people buy for $1k sometimes, I've seen Celeron N3060's or N3710's go for close to that (a Chromebook would be faster) or perhaps the OP got the "latest" i5-6200U/4GB/1TB from 2 years ago.

ShiBoyd92

7 posts

Wannabe Geek

#1942047 18-Jan-2018 15:28

Sorry I should of explained more.

The out of box set up would of taken almost 12 hours (I started it around 8pm in the evening, and had to leave it running when I went to bed. Was finished by the time I woke up)

The half hour I was referring to was when I tried to play a movie (via USB HardDrive) the laptop turned itself off/restarted. It froze on a blank screen for 20 minutes or so, wouldn't let me do anything so I left it to sort whatever it was doing and then finally sorted itself out.

I restarted the same movie once it was ready and it played without fault the second time.

ShiBoyd92

7 posts

Wannabe Geek

#1942048 18-Jan-2018 15:35

The Laptop is an Acer Aspire 3

A315-21-92SC

AMD Dual-Core Processor A9-9420 with Turbo Core Technology up to 3.6 GHz

AMD Radeon R5 Graphics

8 GB DDR4 Memory

1000 GB HDD

(Sorry I'm not too technology savvy- that's what's written on the sticker)

evnafets

537 posts

Ultimate Geek

Lifetime subscriber

#1942055 18-Jan-2018 15:43

Just for an indication do you know the specs of this laptop? As far as I can tell you said it was an Acer/Aspire, over $1000

Are you able to tell us the processor it has? I3 / I5 / I7 ?
Memory / Ram? 8GB ?
Hard Drive / Storage Size in GB? Is it SSD or HD ?
Or maybe just a link to the laptop you specifically bought.

Also what sort of internet connection you have at home. ADSL / VDSL / Fibre which would affect the amount of time it takes to download windows updates.

Edit: Man I type slowly :-)

As someone else already mentioned the HDD will be much slower than an SSD for starting up and generally running things. It IS very noticable.

yitz

2075 posts

Uber Geek

#1942058 18-Jan-2018 15:48

So how is subsequent performance of the laptop? Or have you not used it much since that second movie playback?

As mentioned, the base setup out of box could take anywhere from half an hour to an hour for Microsoft account setup and bundled software, system updates will require more time on top of that, anywhere from 2-5 hours may be possible for an HDD laptop. I would suggest it did not take the entire 12 hours.

I think most people these days accept that phones/tablets/laptops will require some length of time once taken out of the box for software updates to be applied.

alasta

6703 posts

Uber Geek

Trusted

Subscriber

#1942075 18-Jan-2018 16:16

Ultimately a lot depends on how the product was described at the time of the sale.

If it was represented as a computer designed for advanced users then the above defences are entirely valid.

However if the OP told the salesperson that he is not a computer expert and wants something capable of playing videos then it is unreasonable to expect that he should have to get under the hood and tinker with complex software settings in order to get it working.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

freitasm

BDFL - Memuneh
79263 posts

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Geekzone

Lifetime subscriber

#1942083 18-Jan-2018 16:37

I would use. Windows 10 reset feature and start over to make sure it works.

ShiBoyd92

7 posts

Wannabe Geek

#1942095 18-Jan-2018 16:43

I'm currently watching another movie and it's running fine- apart from the fact that I don't think it was properly shut down in store as when I opened it, it was running with a window open asking if I want to 'Turn off screen. Shut down device. Restart' (I assume the options if you press the power button) So it had a bit of a freeze because of that for a few minutes, and some of the icons on the bottom bar are coming up as blank, and when I click on them a window quickly opens and closes without giving me an oppertunity to see what it is or do anything about it.
Apart from that, it seems to be playing the movie okay.

I guess I just assumed that if I was paying a decent amount of money on a laptop, that it would run properly from start-up. My last laptop was a Dell that I purchased almost 8 years ago for around $300, and to be honest- that seems a lot smoother/faster than this newer model.

I'm defently not technology literate, I explained to the person I brought it off that I just want it for emails/general online browsing, watching movies from my HardDrive and being able to connect to my printer.

Wellingtondave

156 posts

Master Geek

#1943213 19-Jan-2018 00:38

Would you kindly name the retailer [Private message me if you're worried about being censured] so I can avoid them?

yitz

2075 posts

Uber Geek

#1943219 19-Jan-2018 01:46

Wellingtondave:
Would you kindly name the retailer [Private message me if you're worried about being censured] so I can avoid them?

First result when I Google the laptop model number... exclusive to that retailer.

lxsw20

3552 posts

Uber Geek

Subscriber

#1943220 19-Jan-2018 02:05

1000GB HDD at $1000ish, it isn't running an SSD, so it's never going to be a ball of fire.

CYaBro

4583 posts

Uber Geek

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#1943226 19-Jan-2018 06:49

Yup that pretty good spec laptop is being a dog due to the 5400rpm hard drive.
Why are they still a thing??!!

Opinions are my own and not the views of my employer.

surfisup1000

5288 posts

Uber Geek

#1943417 19-Jan-2018 11:31

alasta:

Ultimately a lot depends on how the product was described at the time of the sale.

If it was represented as a computer designed for advanced users then the above defences are entirely valid.

However if the OP told the salesperson that he is not a computer expert and wants something capable of playing videos then it is unreasonable to expect that he should have to get under the hood and tinker with complex software settings in order to get it working.

There are certain applications you expect a new midrange laptop to handle with ease, without needing to ask.

Even my old 2008 lenovo T400 can play HD videos.

1101

3122 posts

Uber Geek

#1943569 19-Jan-2018 14:50

surfisup1000

There are certain applications you expect a new midrange laptop to handle with ease, without needing to ask.

Even my old 2008 lenovo T400 can play HD videos.

not if its doing a major Windows10 Update at the time: with Win10 laptops of course.

New laptops come with old build versions of Win10. So the 1st thing the laptop will do is try & download
& install a 3Gb update . Then the required updates after that, then the updates after that. It can take some time
And if it keeps retrying & failing to download & install updates ...... :-(

I just had a Win10 dropped in : running slow
Spec = 1.6Ghz . Its a spec from last century . No surprise its slow.
Just painful to use.

But the Acer above should be OK once its fully updated & settled down .
And uninstall the trial AV it comes with, it will simply stop working after 30days, leaving you no AV (why do they do this)

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