Speed halving each night at the same time.

Forums › Spark New Zealand (including Skinny and BigPipe) › Speed halving each night at the same time.

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#1113143 21-Aug-2014 20:32

That looks pretty hopeful - it's a basic structured cabling system. Presumably you could fairly easily patch a master filter in there, which would remove the various line stubs of all the phone jacks which are showing up as the big gaps in the spectrum above.

Where about are you?

oceanlyner

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#1113146 21-Aug-2014 20:41

Tauranga. I'm trying to see if I can get Chorus to come back as part of the free install. Otherwise I think I will just pay them to do it.

coffeebaron

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#1113160 21-Aug-2014 21:30

oceanlyner: Tauranga. I'm trying to see if I can get Chorus to come back as part of the free install. Otherwise I think I will just pay them to do it.

I come to Tauranga fairly regularly if you want someone other than Chorus to check your wiring and install a master filter.

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#1113163 21-Aug-2014 21:41

let me ask.

if the attenuation does not change when the sync speed halfs does that prove it is not the wiring?

RunningMan

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#1113183 21-Aug-2014 22:38

joker97: let me ask.

if the attenuation does not change when the sync speed halfs does that prove it is not the wiring?

It depends exactly why the sync rate is changing. Some wiring issues show up as attenuation changes but a lot won't.

Inphinity

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#1113247 22-Aug-2014 08:37

joker97: let me ask.

if the attenuation does not change when the sync speed halfs does that prove it is not the wiring?

No. Attenuation can be an indicator of line length & condition, but it is not a be-all descriptor for line state. There are a multitude of other factors that could affect the sync speed without negatively impacting attenuation levels.

oceanlyner

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#1114136 23-Aug-2014 16:34

So it turns out Spark were cutting the speed in half each night 6pm-12am. Moved to the 500GB plan and now have no issues, constant speed all day.

Just have to sort this master filter out to see if I can get anything faster than the 7.5mbps I am getting.

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hio77

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#1114137 23-Aug-2014 16:41

oceanlyner: So it turns out Spark were cutting the speed in half each night 6pm-12am. Moved to the 500GB plan and now have no issues, constant speed all day.

Just have to sort this master filter out to see if I can get anything faster than the 7.5mbps I am getting.

how do you come to this conclusion?

changing plans stopped it from happening? if so, ild say its an coincidence.

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oceanlyner

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#1114139 23-Aug-2014 16:43

They told me they were doing it when I was trying to figure out what was going on.

Changed to the 500GB plan rebooted my modem and the speed was back to full.

hio77

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#1114141 23-Aug-2014 16:46

oceanlyner: They told me they were doing it when I was trying to figure out what was going on.

Changed to the 500GB plan rebooted my modem and the speed was back to full.

your connection speed was dropping at the physical dsl layer however... that alone makes this sound very unlikely.

so a Spark CSR told you, between 6pm and 12am they drop you speed?

I suspect there is a miss understanding here, and what they have inferred is you may experience speed drops between peak time (being 6pm~12am) due to their traffic management policy on the unlimited plan.

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oceanlyner

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#1114142 23-Aug-2014 16:51

Yes that is what I was told. I spoke to 3 different people and was very clear that my physical speed was dropping, they all mentioned traffic management. Seems like a standard response for them.

It's working better now though that's all I'm worried about.

RunningMan

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#1114144 23-Aug-2014 16:52

oceanlyner: So it turns out Spark were cutting the speed in half each night 6pm-12am. Moved to the 500GB plan and now have no issues, constant speed all day.

This has absolutely nothing to do with your ADSL connection dropping out and re-syncing. I suspect this is a miscommunication - it is extremely unlikely that Spark are deliberately cutting your speed every night.

oceanlyner: Just have to sort this master filter out to see if I can get anything faster than the 7.5mbps I am getting.

Definitely recommend doing this.

RunningMan

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#1114145 23-Aug-2014 16:54

oceanlyner: Yes that is what I was told. I spoke to 3 different people and was very clear that my physical speed was dropping, they all mentioned traffic management. Seems like a standard response for them.

It's working better now though that's all I'm worried about.

I think that's the key here - perhaps the level 1 tech support is getting confused. They cannot make your xDSL resync at a lower rate every night.

hio77

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Lizard Networks

#1114147 23-Aug-2014 17:02

RunningMan:
oceanlyner: Yes that is what I was told. I spoke to 3 different people and was very clear that my physical speed was dropping, they all mentioned traffic management. Seems like a standard response for them.

It's working better now though that's all I'm worried about.

I think that's the key here - perhaps the level 1 tech support is getting confused. They cannot make your xDSL resync at a lower rate every night.

Exactly this.

as i said, likely it is a coincident. and considering no work has been carried out, is likely to return at some point.

im sure one of the Spark Reps here will pop in and confirm for you they defiantly are not touching your DSL speeds, and that the CSRs were referring to the traffic management.

When your talking to Tier 1 support, this can happen sometimes..

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richms

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#1114189 23-Aug-2014 19:32

Spark cant cut the physical link speed. I dont even think chorus have the ability to do that.

That horrid looking "patch panel" which looks like they have just stuffed some telco parts into a cabinet that was at some stage a switchboard is most likly where the problem is - you have many phone cables on what looks to be some krone terminals at the top and nothing else. No way to isolate all the unused runs in that cabinet or re-patch them to use them for something useful like ethernet.

Get a real home hub put in and then you can put a telco module in it which will have the DSL filter attached to it, and then you will be able to patch the jacks as required for ethernet.

Richard rich.ms

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