Slow downs on an evening all of a sudden

Forums › Spark New Zealand (including Skinny and BigPipe) › Slow downs on an evening all of a sudden

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hashbrown

463 posts

Ultimate Geek

#1313107 27-May-2015 21:09

sbiddle: There is of course always option

c) Excessive usage has created an issue

If there was a hypothetical situation of an ISAM 1Gbps uplink being saturated by VDSL2 users it's something that could easily happen overnight. I'm not sure however what the fix would be.

As per my post if that were the case you'd expect things would slowly degrade. This happened for a range of geographically diverse customers somewhere around Monday last week and the drop was dramatic.

C6

4 posts

Wannabe Geek

#1313147 27-May-2015 22:15

I’m getting the same slow down on ADSL. 2-3 Mb/s down during evening but okay off peak.

Buffering issues on YouTube made me investigate.

Will log a ticket with Spark tomorrow.

Based in St Johns area.

jtan

122 posts

Master Geek

#1313865 29-May-2015 10:02

Been noticing regular slowdowns in the evenings around 7pm-9pm almost everyday for the last little while now - Located in Karori in Wellington. Thought I'd pop on GZ to see if there was anything about it, and what do you know :)

Partner was trying to use Netflix last night in the affected time and it look longer to load and quality was worse than usual. After 9pm everything appeared to be OK again. We're on vDSL.

tnaseem

82 posts

Master Geek

#1313882 29-May-2015 10:16

hashbrown:
sbiddle: There is of course always option

c) Excessive usage has created an issue

If there was a hypothetical situation of an ISAM 1Gbps uplink being saturated by VDSL2 users it's something that could easily happen overnight. I'm not sure however what the fix would be.

As per my post if that were the case you'd expect things would slowly degrade. This happened for a range of geographically diverse customers somewhere around Monday last week and the drop was dramatic.

Have to agree with @hashbrown on this, as it's exactly what I experienced - A sudden drop, almost overnight, to an unusable state on evenings, after having a rock solid connection for months on Bigpipe @ 50Mb/s. Been like this for over a week now...

BigPipeNZ

1170 posts

Uber Geek

Trusted

BigPipe

#1314035 29-May-2015 12:16

jtan: Been noticing regular slowdowns in the evenings around 7pm-9pm almost everyday for the last little while now - Located in Karori in Wellington. Thought I'd pop on GZ to see if there was anything about it, and what do you know :)

Partner was trying to use Netflix last night in the affected time and it look longer to load and quality was worse than usual. After 9pm everything appeared to be OK again. We're on vDSL.

Hi,

AFAIK this is the first report of a Wellington issue we've had, so definitely drop our team a note about it please as we're currently collecting a bigger list that we can forward to Chorus.

(make sure you include what you've tried already e.g. using ethernet, checked you aren't doing anything 'hidden' like torrent setc. Our team still go through the standard troubleshooting before we escalate to Chorus to make sure this is definitely the issue)

Thanks

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

jtan

122 posts

Master Geek

#1314076 29-May-2015 12:50

BigPipeNZ:
jtan: Been noticing regular slowdowns in the evenings around 7pm-9pm almost everyday for the last little while now - Located in Karori in Wellington. Thought I'd pop on GZ to see if there was anything about it, and what do you know :)

Partner was trying to use Netflix last night in the affected time and it look longer to load and quality was worse than usual. After 9pm everything appeared to be OK again. We're on vDSL.

Hi,

AFAIK this is the first report of a Wellington issue we've had, so definitely drop our team a note about it please as we're currently collecting a bigger list that we can forward to Chorus.

(make sure you include what you've tried already e.g. using ethernet, checked you aren't doing anything 'hidden' like torrent setc. Our team still go through the standard troubleshooting before we escalate to Chorus to make sure this is definitely the issue)

Thanks

Thanks BigPipe. I'll monitor for the next couple of days and see if we can pick up some solid data to supply first before I log a ticket - Connections are using wifi (5ghz network) which i know doesn't have much congestion on it (I've checked and tweaked frequencies every now and again) but the slowdown appears to occur and then correct itself during the evenings.

DaveB

1139 posts

Uber Geek
Inactive user

#1314310 29-May-2015 19:34

BigPipeNZ:
jtan: Been noticing regular slowdowns in the evenings around 7pm-9pm almost everyday for the last little while now - Located in Karori in Wellington. Thought I'd pop on GZ to see if there was anything about it, and what do you know :)

Partner was trying to use Netflix last night in the affected time and it look longer to load and quality was worse than usual. After 9pm everything appeared to be OK again. We're on vDSL.

Hi,

AFAIK this is the first report of a Wellington issue we've had, so definitely drop our team a note about it please as we're currently collecting a bigger list that we can forward to Chorus.

(make sure you include what you've tried already e.g. using ethernet, checked you aren't doing anything 'hidden' like torrent setc. Our team still go through the standard troubleshooting before we escalate to Chorus to make sure this is definitely the issue)

Thanks

Am also monitoring at the moment as I have also noticed a slow down for the past two nights here in Lower Hutt. For the past 12 months it has been a rock steady VDSL connection at +/- 30 Mb/s download. Past 2 nights has been around 14 to 16 Mb/s. Will monitor during the day over the weekend before lodging a ticket.

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jamesg

3 posts

Wannabe Geek

#1314395 29-May-2015 22:51

Seeing the same issue in Levin on adsl+, started around 9.40pm tonight, currently pinging on average 100+ms to nzherald and really really bad (400-500+) to the US game servers, can't stream twitch on high.

Happened last night as well around a similar time and disappeared around 11.15-11.20pm.

Everything was isolated, just my laptop plugged into the router via ethernet.

Now that it has happened a second night in a row I'll send in a support ticket.

cadman

1014 posts

Uber Geek
Inactive user

#1315825 2-Jun-2015 00:18

Seems to be sorted here now *touches wood* - bandwith is on par with sync speeds and 5-6ms ping at 9pm this evening. I got an email from BigPipe Support on Saturday saying "Chorus have made a few changes to your connection at their end" and asking how it was now. Let's see if it lasts.

hashbrown

463 posts

Ultimate Geek

#1315831 2-Jun-2015 06:49

No contact from Bigpipe, but all good here too.
Things improved over the weekend and a PPPoA reset yesterday seems to have returned things to normal.

DaveB

1139 posts

Uber Geek
Inactive user

#1315906 2-Jun-2015 09:43

I agree, it would appear back to normal last night in Lower Hutt. It was particularly bad during the evenings over the weekend making even You Tube buffer.

Well done BigPipe for being so responsive.

BigPipeNZ

1170 posts

Uber Geek

Trusted

BigPipe

#1315917 2-Jun-2015 09:54

Hey guys,

good to hear thats working for you.

we haven't done anything here (our network is fine as far as we can tell), so it's possible Chorus have brought forward some of the upgrades they have scheduled.

It's also possible that the congestion was simply eased because ti was a public holiday when people tend to go away and spend less time on the net.
We'll do some checks and be in touch once we know more.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

cadman

1014 posts

Uber Geek
Inactive user

#1316443 2-Jun-2015 19:57

BigPipeNZ: It's also possible that the congestion was simply eased because ti was a public holiday when people tend to go away and spend less time on the net.

I thought it may be that too but now I don't think so.

tnaseem

82 posts

Master Geek

#1318208 6-Jun-2015 00:01

I've just done a few speed tests so far this evening, and my word, I think it's sorted... Getting 50Mb/s all evening so far.

I'm a happy bunny now.

Will monitor over the next few days and see how it goes...

cadman

1014 posts

Uber Geek
Inactive user

#1319464 8-Jun-2015 15:15

Got this plot today of a single day of my typical Truenet probe speed test results during this issue.

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