Vodafone Fibre X Gigabite Extremely slow international speeds.

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Linux

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#2042906 23-Jun-2018 16:12

hio77:
Linux:
adimw:

those tests were done this morning :)

Did you DM me your account number so it can be looked into further?

John

How long till your on the phones john? You seem to be missing big red

@hio77 quiet in the cheap seats :p

John

alasta

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#2042910 23-Jun-2018 16:44

hio77:
alasta:

Last night I got a call from Vodafone trying to move me off wireless and onto the cable connection that appears to be wired up and ready to go as it was used by a previous tenant. It seems like a good move as they are offering me 3 months free if I sign up for 12 months, however I'm not sure if I want to take the risk given all the problems that have been reported in this thread and others.

Wise move on their part.. your on their shared network, with physical network available.

I can see how it would be a wise move for them. Whether it is a wise move for me might be a different story!

adimw

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#2042913 23-Jun-2018 16:53

alasta:

I find myself in an interesting position. I currently have a grandfathered 120Gb Wireless Home Broadband plan which works perfectly fine for my needs as I live alone and don't use the Internet that much at home.

Last night I got a call from Vodafone trying to move me off wireless and onto the cable connection that appears to be wired up and ready to go as it was used by a previous tenant. It seems like a good move as they are offering me 3 months free if I sign up for 12 months, however I'm not sure if I want to take the risk given all the problems that have been reported in this thread and others.

It might be safer to just stick with what I've got.

I wouldn't recommend HFC (FibreX (Cable)) to my worst enemy.

ConradB

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#2042920 23-Jun-2018 17:17

adimw:

I wouldn't recommend HFC (FibreX (Cable)) to my worst enemy.

I had been a very happy customer of FibreX until a few days ago - very stable - no outages for the last 6 months or so, no problem getting close to 1Gb/sec constant international bandwidth.

Even these issues don't seem to be related to the local (HFC) components. If they are resolved then I'd happily recommend FibreX.

DodgerNZL

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#2043528 25-Jun-2018 13:23

I'll throw my hat into the ring as well.

Slow speeds on FibreX (Max) for the past few weeks. Have called the helpline multiple times ove the last few weeks and given up when I hear the "Call will be answered in 50-60 minutes"

Manged to finally get through the a "Ninja" this morning at 7am who did a remote reset and firmware update of the router. This did nothing other than force me to reconfigure my dhcp etc.

Apparently they are going to swap me out with one of their new Ultra hubs as I'm still on the old routers, but I don't hold out much luck for that fixing the issue.

I'll run some more tests tonight including connecting direct to the cable modem with a laptop.

Pumpedd

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#2043552 25-Jun-2018 14:03

DodgerNZL:

I'll throw my hat into the ring as well.

Slow speeds on FibreX (Max) for the past few weeks. Have called the helpline multiple times ove the last few weeks and given up when I hear the "Call will be answered in 50-60 minutes"

Manged to finally get through the a "Ninja" this morning at 7am who did a remote reset and firmware update of the router. This did nothing other than force me to reconfigure my dhcp etc.

Apparently they are going to swap me out with one of their new Ultra hubs as I'm still on the old routers, but I don't hold out much luck for that fixing the issue.

I'll run some more tests tonight including connecting direct to the cable modem with a laptop.

Their call centre is quite a bit of the problem imo. They go out of their way to blame others for the issue. It never seems to be VF's issue. The VF staff that watch this are awesome.

chiefie

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#2046330 30-Jun-2018 11:22

On FibreX Max, and the speed has been horrendously slow!!! Something isn't right!

Update: Speedtest at 12:41pm 30/June

Update: Speedtest at 6:04pm 30/June

Internet is my backyard...

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