[TelstraClear] Why won't TLC tell you the status of a connection?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Why won't TLC tell you the status of a connection?

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allan

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#421441 24-Dec-2010 23:03

I don't know why some threads seem to go feral, but this is one of them.

Poor old Chrissie trying to do her best by her friends to find our why the whole number transfer thing has gone completely off the rails – and rather than acknowledging that she and her friends have been treated badly thru this whole this thing and that the service from TelstraClear has been very poor indeed, we just accept that and all end up lecturing her on the implications of the Privacy Act and berating her for calling the service third world. Oh and what on earth is “an attitude of entitlement” by the way? I would say her friends are entitled to expect considerably better service than they have been delivered so far.

Ironically if she was in the third world someone may well have hooked her friends up illegally on day one and they would be all up and going by now

Chrissie may have been a little naive about her ability to act on behalf of her friends, but it doesn’t excuse TelstraClear from not following through on what they promised her they would do. The problem with how customer service is viewed in NZ, is that no-one actually wants to own the problem and see it thru to the satisfaction of the customer.

Funnily enough, on this thread http://www.geekzone.co.nz/forums.asp?topicid=73805&forumid=49&page_no=1 everyone is acknowledging TelstraClear’s poor service record and also suggesting Telecom as a potentially better option – all in considerably more measured tones I have to say

Beccara

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#422013 28-Dec-2010 02:39

His question in his first post was:

"Why can't one ask a simple question about the status of a connection?"

And the answer is simple, Privacy act. He wasn't authorized on the account and can't be told jack even the "status" of a connect. A company I used to work for had a complaint laid that we confirmed a client of our was infact a client to a 3rd party. When legal checked it out they confirmed even admitting to a 3rd party that this person was a client was illegal.

I think everyone here is jumping on him as he seems to think its a "simple question" and he should have been able to get an answer

pctek

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#422583 30-Dec-2010 10:00

chrissie: Thanks for posting that. Two weeks? Well, we're already at four weeks and Telstra rang me on my mobile - a 14 minute call by the way, and informed me that the department that handles this, is now on holiday and that the new order will be issued on 29th December and will take 11-15 days to implement.

That will bring it up to seven weeks!

This is not third world service? What a joke!

Some ar on holiday. Some are not.
They are having a massive meltdown with provisioning. Few people know what they are doing, they split it into a 100 pieces and all this bits of the problem get allocated to a "queue", which then bounces around numerous different people who all do a little piece of it. If someone does it wrong it generates yet another error and on and on it goes.

Yes, it is a joke and I'd advise dumping them.

pctek

807 posts

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#422584 30-Dec-2010 10:00

chrissie: Thanks for posting that. Two weeks? Well, we're already at four weeks and Telstra rang me on my mobile - a 14 minute call by the way, and informed me that the department that handles this, is now on holiday and that the new order will be issued on 29th December and will take 11-15 days to implement.

That will bring it up to seven weeks!

This is not third world service? What a joke!

pctek

807 posts

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Inactive user

#422585 30-Dec-2010 10:00

chrissie: Thanks for posting that. Two weeks? Well, we're already at four weeks and Telstra rang me on my mobile - a 14 minute call by the way, and informed me that the department that handles this, is now on holiday and that the new order will be issued on 29th December and will take 11-15 days to implement.

That will bring it up to seven weeks!

This is not third world service? What a joke!

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