Interesting Insurance Issue

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Rickles

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#1450863 15-Dec-2015 15:14

>After much backing and forwards between the two insurance companies, the company has agreed to refund 100% of 8 years of insurance. Legally they are only strictly speaking required to refund 5, so that's a little win for us, though it's well short of the 17 years we paid.<

Personally I'd have argued and and debated it a bit harder, possibly with a mediator, but I hope you are happy with the outcome.

networkn

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#1450880 15-Dec-2015 15:18

Rickles: >After much backing and forwards between the two insurance companies, the company has agreed to refund 100% of 8 years of insurance. Legally they are only strictly speaking required to refund 5, so that's a little win for us, though it's well short of the 17 years we paid.<

Personally I'd have argued and and debated it a bit harder, possibly with a mediator, but I hope you are happy with the outcome.

I called the ombudsman, he said there are guidelines agreed to by insurance companies which are legally binding.

Arguing could have jeopardised by 8 years, back to 5 years.

I wouldn't say I'm "happy" but I am "happier" than 5 years, or nothing.

There is no requirement for the insurance company to attend mediation.

BTR

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#1450999 15-Dec-2015 17:44

You should have received a letter of cancellation if the policy was cancelled in which case they should have that on file.

I think you are going to be out of luck though.

networkn

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#1451001 15-Dec-2015 18:08

BTR: You should have received a letter of cancellation if the policy was cancelled in which case they should have that on file.

I think you are going to be out of luck though.

Err I take it you didn't read the whole thread?

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