Ultra slow UFB install

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1725 posts

Uber Geek

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Chorus

#845615 26-Jun-2013 14:40

gustov: You went without UFB because of loyalty to Telecom. When they do belatedly offer UFB, they treat you like a doormat.

Why on earth are staying with them? There are other ISP's out desperate for your business, and they probably all offer a better deal than Telecom anyway.

You seem to be blissfully unaware that the speed of the installation is ENTIRELY out of the control of the service provider - be that Telecom or any other provider. And in certain cases it is even out of Chorus's control (council consent for footpath digging etc). If the OP were to cancel his Telecom order and go to another provider at this stage, not only would the process have to start all over again, but the delay he is experiencing now would be repeated. If the network were already in place then the connection would take only a matter of hours at the Telecom end.

I work in the Telecom Fibre team and I am more than happy to look into the reason for the delay if the OP is happy to PM me with his name, phone number and DOB.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

gustov

197 posts

Master Geek

#845619 26-Jun-2013 15:08

You seem to be blissfully unaware that the speed of the installation is ENTIRELY out of the control of the service provider - be that Telecom or any other provider. And in certain cases it is even out of Chorus's control (council consent for footpath digging etc). If the OP were to cancel his Telecom order and go to another provider at this stage, not only would the process have to start all over again, but the delay he is experiencing now would be repeated. If the network were already in place then the connection would take only a matter of hours at the Telecom end.

I work in the Telecom Fibre team and I am more than happy to look into the reason for the delay if the OP is happy to PM me with his name, phone number and DOB.

The point the original poster made was that he wanted to stay with Telecom. Well his loyalty has cost him. apparently.

I've enjoyed residential fibre for 11 months now because I wasn't prepared to wait for Telecom's offerings. I left your company, because this time last year there were already ISP's offering UFB in my street and I took them up on their offer. Five days after signing up, my UFB was installed.

Good on you for defending your employer, but Telecom dragged its feet in offering UFB and other ISP's got the jump on them.

Wheelbarrow01

1725 posts

Uber Geek

Trusted

Chorus

#845625 26-Jun-2013 15:22

gustov:

You seem to be blissfully unaware that the speed of the installation is ENTIRELY out of the control of the service provider - be that Telecom or any other provider. And in certain cases it is even out of Chorus's control (council consent for footpath digging etc). If the OP were to cancel his Telecom order and go to another provider at this stage, not only would the process have to start all over again, but the delay he is experiencing now would be repeated. If the network were already in place then the connection would take only a matter of hours at the Telecom end.

I work in the Telecom Fibre team and I am more than happy to look into the reason for the delay if the OP is happy to PM me with his name, phone number and DOB.

The point the original poster made was that he wanted to stay with Telecom. Well his loyalty has cost him. apparently.

I've enjoyed residential fibre for 11 months now because I wasn't prepared to wait for Telecom's offerings. I left your company, because this time last year there were already ISP's offering UFB in my street and I took them up on their offer. Five days after signing up, my UFB was installed.

Good on you for defending your employer, but Telecom dragged its feet in offering UFB and other ISP's got the jump on them.

Sorry - I thought the post was more about the wait experienced since the OP actually applied for service. I didn't think it was so much about the wait for Telecom to offer the service to their customers, which is something I cannot offer any insight into.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

kiwitrc

4123 posts

Uber Geek
Inactive user

#845906 27-Jun-2013 09:34

Thanks UFB Installer, so given that we have signed the form as the building owner last week any guess at the time it will take from there to see someone at the door? I am not sure if council needs to be involved, building is hard up against the berm, and has one of those Telecom underground pits right next to it, from which it appears our current line enters the building.

DJC

13 posts

Geek

#846267 27-Jun-2013 15:58

Wheelbarrow01 has been helping me out following this up.

A Chorus guy turned up today and said he didn't see any problems. Hopefully this means I will get an install date soon.

kiwitrc

4123 posts

Uber Geek
Inactive user

#846278 27-Jun-2013 16:05

DJC: Wheelbarrow01 has been helping me out following this up.

A Chorus guy turned up today and said he didn't see any problems. Hopefully this means I will get an install date soon.

Me too, thanks Wheelbarrow01

Zub

147 posts

Master Geek

#847079 29-Jun-2013 11:55

I feel your pain DJC, I was holding on for about 10 months from initial enquiry and never ended up with fibre.

I'm in an apartment block down a long driveway, and I think my delays came from so many people involved. ISP, Ultrafast Fibre (UFF), Property Manager, Property owner.

Admittedly the job would be a pain in the butt because it involved trenching down a long driveway. But I was impressed that neither the ISP or UFF balked at the scope of the project. When they were in touch with me, they sounded super keen about doing it. It would also connect 22 homes, so maybe one long driveway job is better economies of scale than 22 separate installs.

Anyway, I initially enquired in mid Sept 2012, and was signed up by Oct (but didn't have to pay until I was connected of course). It looked like Jan was going to be install, and then Feb. I didn't realise that there was more prep work to be done though, and in March 2013 UFF came to look at the site and make a plan for how the install would go.

This week that I found out the property owner had been overseas the whole time and not signed the contract until now. My property manager had initially informed me back in Oct that they gave permission, so it was a bit sad to hear that this was apparently the major hold up.

It appears that the job had been cancelled in the interim and I was able to re-submit if I wanted. But by now I am desperate to get off the expensive plan I've been stuck on. To get a plan that is $40/mnth cheaper, and includes 3 times the data, my current ISP of more than 6 years requires me to sign into a 12 month contract. But fibre was just around the corner, so I held on. If I re-submit the job, who knows what other delays there might be (For example, it is winter weather season. And I wasn't even aware about council permissions until I read this thread).

It's no-ones fault. It's just with so many people involved, communication is slow. I'm a super patient guy and try to avoid harassing people because I assume they are doing their best. But in less time than it took for me to get to this point, an entire supermarket was built from scratch next door. Putting that into perspective, I guess I should have been more vocal.

So for people in apartments, or renters down long driveways, treat this as a cautionary tale about fibre installs. I wish I had just gone with the 1 year ADSL plan back in September, and I would be more than $400 richer right now.

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kiwitrc

4123 posts

Uber Geek
Inactive user

#849505 5-Jul-2013 09:12

Had a visit from a Chorus guy scoping out the install so things are progressing.

webwat

2036 posts

Uber Geek

Trusted

#850170 6-Jul-2013 17:09

The instant society...........

Time to find a new industry!

DJC

13 posts

Geek

#851729 9-Jul-2013 17:03

I have still no joy getting an install date. Over 100 days now. As far as I can tell there are no technical issues.

billgates

4705 posts

Uber Geek

Trusted

#851816 9-Jul-2013 18:32

I have had very good experience so far. Signed up for UFB last week's Monday with my ISP, got a call on Friday from UFF contractor to ask for a scope out/consent form sign date which was for Monday this week (yesterday). Someone came early in the morning before I was leaving for work and explained me the install process and I signed the consent form. They told me they will come today to feed the fibre cable or just the plain red pipe/cable outside the house via conduit to the ETP to the side of the house. To my surprise when I came back from work yesterday, they came back the same afternoon and fed that cable through to the ETP. I gave them the permission to the enter the property whenever they wish and carry on with their work even if someone is not home.

I was hoping for the guys that blow fibre from the cabinet to my house/ETP's red pipe/cable to show up today and do their bit. Hopefully they will be here tomorrow. Then someone will setup/install the new demarc point just above the ETP and then someone else will come out and finish the install by pulling fibre inside the actual house/room and installing the ONT. I hope this all gets completed this week as well.

Do whatever you want to do man.

zena1919

32 posts

Geek
Inactive user

#851843 9-Jul-2013 19:02

Zub: I feel your pain DJC, I was holding on for about 10 months from initial enquiry and never ended up with fibre.

I'm in an apartment block down a long driveway, and I think my delays came from so many people involved. ISP, Ultrafast Fibre (UFF), Property Manager, Property owner.

Admittedly the job would be a pain in the butt because it involved trenching down a long driveway. But I was impressed that neither the ISP or UFF balked at the scope of the project. When they were in touch with me, they sounded super keen about doing it. It would also connect 22 homes, so maybe one long driveway job is better economies of scale than 22 separate installs.

Anyway, I initially enquired in mid Sept 2012, and was signed up by Oct (but didn't have to pay until I was connected of course). It looked like Jan was going to be install, and then Feb. I didn't realise that there was more prep work to be done though, and in March 2013 UFF came to look at the site and make a plan for how the install would go.

This week that I found out the property owner had been overseas the whole time and not signed the contract until now. My property manager had initially informed me back in Oct that they gave permission, so it was a bit sad to hear that this was apparently the major hold up.

It appears that the job had been cancelled in the interim and I was able to re-submit if I wanted. But by now I am desperate to get off the expensive plan I've been stuck on. To get a plan that is $40/mnth cheaper, and includes 3 times the data, my current ISP of more than 6 years requires me to sign into a 12 month contract. But fibre was just around the corner, so I held on. If I re-submit the job, who knows what other delays there might be (For example, it is winter weather season. And I wasn't even aware about council permissions until I read this thread).

It's no-ones fault. It's just with so many people involved, communication is slow. I'm a super patient guy and try to avoid harassing people because I assume they are doing their best. But in less time than it took for me to get to this point, an entire supermarket was built from scratch next door. Putting that into perspective, I guess I should have been more vocal.

So for people in apartments, or renters down long driveways, treat this as a cautionary tale about fibre installs. I wish I had just gone with the 1 year ADSL plan back in September, and I would be more than $400 richer right now.

Zub you are suffering from the MDU (mulit-Dwelling Unit) challenge. No easy answer to the re tape of permissions in your situation. Totally out of the hands of the RSP and the LFC. Government should legislate this one like they did in Singapore and Malaysia and the barriers would go. I have heard of subscribers not being able to get service beacuse all owners dont agree.

Zub

147 posts

Master Geek

#851849 9-Jul-2013 19:14

zena1919: Zub you are suffering from the MDU (mulit-Dwelling Unit) challenge. No easy answer to the re tape of permissions in your situation. Totally out of the hands of the RSP and the LFC. Government should legislate this one like they did in Singapore and Malaysia and the barriers would go. I have heard of subscribers not being able to get service because all owners don't agree.

Totally Zena. Although in my case it wasn't even red tape really (all parties involved were excellent), it was just me not following up enough to work out where the communication breakdown had happened (property owner).

DJC, the only advice I can give is to keep asking so that you don't fall prey to the same stalls I had due to poor communication. I'm crossing my fingers for you too though, in case that helps ;)

Billgates. Sounds like a dream install. You will be browsing at the speed of light soon by the sounds of it :D I'm jealous!

kiwitrc

4123 posts

Uber Geek
Inactive user

#851976 9-Jul-2013 21:15

Ours is due Monday.

billgates

4705 posts

Uber Geek

Trusted

#854454 12-Jul-2013 16:31

UFF tech came out today. Did the internal house wiring (fibre) and gave me the ONT to play around with during the weekend. Will be back on Monday to blow the actual fibre from the cabinet to the ETP and that would be the end of that. Should be up and running by Monday. The ONT is the first I have seen. Other photos have shown a Chrous branded white colour box. It is a Huawei HG8240 GPON Terminal.

http://enterprise.huawei.com/en/products/network/access-network/pon-one/en_hg8240.htm

Do whatever you want to do man.

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