Ultra slow UFB install

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4705 posts

Uber Geek

Trusted

#856091 15-Jul-2013 19:59

My UFB install completed today. They had to use joiners in couple of places as installer accidently had 'kink' in the fibre when he was feeding it through the house. I don't think so it affects the performance in anyway. Also the fibre got stuck outside the house when feeding it from the cabinet so they had to dig it and feed it through with hand from outside to ETP.

I am very happy. Snap has been awesome and UFF guys in Hamilton along with Transfield have been very helpful.

Do whatever you want to do man.

DJC

13 posts

Geek

#861667 18-Jul-2013 15:19

I had someone come around and "Scope the work". took photos and stuff. I thought that was what the last guy was doing. maybe its one step closer to getting an install date.

Downhillnz

62 posts

Master Geek
Inactive user

#871056 3-Aug-2013 00:21

gustov:

You seem to be blissfully unaware that the speed of the installation is ENTIRELY out of the control of the service provider - be that Telecom or any other provider. And in certain cases it is even out of Chorus's control (council consent for footpath digging etc). If the OP were to cancel his Telecom order and go to another provider at this stage, not only would the process have to start all over again, but the delay he is experiencing now would be repeated. If the network were already in place then the connection would take only a matter of hours at the Telecom end.

I work in the Telecom Fibre team and I am more than happy to look into the reason for the delay if the OP is happy to PM me with his name, phone number and DOB.

The point the original poster made was that he wanted to stay with Telecom. Well his loyalty has cost him. apparently.

I've enjoyed residential fibre for 11 months now because I wasn't prepared to wait for Telecom's offerings. I left your company, because this time last year there were already ISP's offering UFB in my street and I took them up on their offer. Five days after signing up, my UFB was installed.

Good on you for defending your employer, but Telecom dragged its feet in offering UFB and other ISP's got the jump on them.

Chances are it was nothing to do with Telecom. In Nelson, We have only just decided on MDU boxes that are suitable and are up to Chorus standard. Being that I have done a few installs myself including ones going in for the school roll out, Its not as straight forward as you think.

DJC

13 posts

Geek

#889075 3-Sep-2013 15:59

Quick update.

Day 156 now. Had someone spray paint some lines on the drive about 3 weeks ago (which have mostly washed off now) but that's about it.

baikal

16 posts

Geek

#892532 10-Sep-2013 10:01

I am in Auckland, have waited 50 days, nothing happened yet.

ChorusVan

77 posts

Master Geek

Trusted

Chorus

#895126 13-Sep-2013 10:54

Hi David,

Can you please respond to our DM with your address & contact details so we can investigate from our end

Regards

DJC

13 posts

Geek

#920401 23-Oct-2013 14:00

Day 207. There has been some progress. I have now a cable all the way to the outside of the house. Now just waiting on news when they will install the rest.

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

DJC

13 posts

Geek

#926960 4-Nov-2013 13:12

Good news: It was finally installed on Friday (Day 217). It is working well.

berend

62 posts

Master Geek

#927030 4-Nov-2013 14:37

DJC: Good news: It was finally installed on Friday (Day 217). It is working well.

Speed?

DJC

13 posts

Geek

#927060 4-Nov-2013 15:33

Speed (30/10 Connection) [Mb/s]

25 down 9 up (NZ server)
15 down 7 up (US server)

My old ADSL connection was

14 down 0.9 up (NZ Server)
9 down 0.8 up (US Server)

Zub

147 posts

Master Geek

#927086 4-Nov-2013 16:07

Awesome news DJC, glad to hear it! Good things come to those who wait :)

Otagolad

364 posts

Ultimate Geek

#927503 5-Nov-2013 11:09

DJC: Speed (30/10 Connection) [Mb/s]

25 down 9 up (NZ server)
15 down 7 up (US server)

My old ADSL connection was

14 down 0.9 up (NZ Server)
9 down 0.8 up (US Server)

Which US server was it to?

DJC

13 posts

Geek

#927626 5-Nov-2013 14:00

I was connected to Fireline server (LA) via speedtest.

It seems I am getting varied results depending on what servers I am connected to. I tried several based in LA and I am getting anywhere between 2-26Mb download speeds.

SteveON

1916 posts

Uber Geek

#927680 5-Nov-2013 15:04

In Wellington - took 2 weeks :P

Otagolad

364 posts

Ultimate Geek

#928140 6-Nov-2013 14:04

DJC: I was connected to Fireline server (LA) via speedtest.

It seems I am getting varied results depending on what servers I am connected to. I tried several based in LA and I am getting anywhere between 2-26Mb download speeds.

Thanks for the update - I've been finding the same with a number of the West Coast servers returning very low down speeds (e.g. 1.5 to 3.5 Mb) but the upward speeds being in the 10-20Mb range - I'm on 100/50 with Snap.

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