I'll just briefly explain our situation:


My fiance and I live upstairs at her parents' address in Takapuna, Auckland. We have our own line upstairs, but it only has a Naked DSL connection with Orcon+. There's no other jacks upstairs, nothing else plugged into it except the modem.


Downstairs is the main line, but phone only no broadband. Years and years ago there was a monitored alarm, but it doesn't work anymore but the keypad still flashes, and for some reason usually most evenings "something" (which we assume is the alarm) still tries to dial out somewhere, so if you're on the phone downstairs you have to hang up and wait a few minutes for it to finish its thing otherwise it'll just keep on trying to dial while you're talking to someone.


Now, the box where the two lines meet sits just outside our bedroom window, so there's only a couple metres of wiring from the box down through the wall to where our jack is. I figure we're about 2.5km away from the exchange, but my speeds with Orcon (national and international) have progressively been getting slower and slower over the last few months, and pings are about 85ms up from about 40ms. I used to get about 10Mb/s on Speedtest to the Auckland server, now I'm lucky if I get to 6Mb/s peak or off-peak.


I do the usual of power cycling everything and triggering a port reset every now and then but still no difference, things like the YouTube issue still affect me and downloads in general aren't as fast as they used to be either.


Here are the stats at the moment from my modem (a Dynalink RTA1320). This was a brand new modem that I bought to replace a D-Link 502T that would constantly disconnect and in the end just stopped working. The Dynalink has been great never a single dropout:






Statistics
Downstream
Upstream


Line Rate
13080 Kbps
296 Kbps


Attainable Line Rate
14688 Kbps
292 Kbps


Noise Margin
4.9 dB
8.1 dB


Line Attenuation
37.5 dB
20.5 dB


Output Power
0.0 dBm
11.9 dBm







So taking into account our situation just wondering if it would be worth getting a technician to take a look at the whole setup and who I'd organise that through, or if there's anyone on here who's qualified and could take a look for me and of course be suitably compensated! I just don't want to get someone here and pay for it only to find out there's nothing that can be done.


If there's not much I can do about the setup then I'm going to consider moving to Snap. A Naked DSL connection is all we need for upstairs and people seem to be pretty happy with Snap.


Any thoughts would be much appreciated! Thanks!