Telecom T-Stick faster than my Telecom fixed line broadband?

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scuwp

3885 posts

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#410705 29-Nov-2010 14:21

You won't get anything better from any other ISP if you find out that:

1.You don't have filter
2.You have filters in wrong places
3.Your phones are causing interference
4.Your alarm is causing interference
5.Your internal wiring are of low quality

So as suggested before you have to first determine those conditions. Being so close to the Exchange points out to an internal problem - most of the problems are internal.

If you can certainly rule all these out, then get some Telecom/Chorus technician to check the connection. But simply changing ISPs won't help if the problem is inside your house.

+1 You need to do this before making rash changes.

It could be something simple like a bung filter (you do have filters don't you?). Unplug everything and see what happens, then slowly plug everything back in again and see what happens each time. Note that if you have a house alarm you may need to disconnect that from the phone line to check that's not the problem (common IME)

Beyond that I would be making some polite calls to the ISP.

Lazy is such an ugly word, I prefer to call it selective participation

webwat

2036 posts

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#410853 29-Nov-2010 20:13

Tomy255: It cant be the wiring in my house thats really over exaggerating as they said we are 100m outside of ADSL2+ area and I really don't see why telecom would cut it off because in the space of 100m from my house to the ADSL2+ cut off point there are more houses in total then there are in the ADSL2+ area. Rediculous

We have heard that one before... cant be my wiring so must be telecom! Just based on a feeling right?

You cant be sure what the problem is until you have isolated each possibility. The easiest things to check are filters and phone equipment, so remove all of that first and see how it performs with the modem as the only thing connected in the whole house. I have even found answer phones plugged in that people have forgotten about.

Next, try the modem in every single jackpoint, you could even have that central splitter already -- meaning ADSL will only ever work properly from one dedicated ADSL jackpoint. You might find a faulty jackpoint too.

After you have tested everything you can, check?with your ISP that you didn't miss anything?so they can start looking at street wiring straight away. If you find the Attenuation is over 45dB then every little thing can improve the performance.

I just hope you aren't connected all the way to the exchange with cabinetised neighbours - that also causes painfully slow sync. Being outside the ADSL2+ area also suggests distance would be over 2km or so.

Time to find a new industry!

webwat

2036 posts

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#410893 29-Nov-2010 21:32

Tomy255: i live along State highway 16 between Westgate shopping center and Brighams creek Road

Looks like you are probably on the wrong side of Trig Road, where an ADSL2+ cabinet reaches to. If Telecom can improve your connection it won't be a 10Mbps speed like your neighbours 100m away are getting since you aren't connected to their cabinet.

Time to find a new industry!

Tomy255

28 posts

Geek

#410944 29-Nov-2010 23:30

Ok well i connected it up to a different jackpoint and
unplugged all the other jackpoints and
im still getting the same result. Not only that also this morning
i am receiving a better upload speed (54.6kb/s) than my download speed (43.0kb/s)

why is this?

sbiddle

30853 posts

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Biddle Corp

Lifetime subscriber

#410972 30-Nov-2010 06:14

Tomy255: Ok well i connected it up to a different jackpoint and
unplugged all the other jackpoints and
im still getting the same result. Not only that also this morning
i am receiving a better upload speed (54.6kb/s) than my download speed (43.0kb/s)

why is this?

Because upstream and downstream use different frequency ranges. Based upon what you are saying I'm picking your wiring being at fault.

coffeebaron

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#411009 30-Nov-2010 08:56

Hi Tom,

It looks like you hang off the Whenuapai exchange, and are outside the range of cabinets installed in this area. Do the following:
- check that there are no loading coils on you line
- get a full install done
- ask if you can be connected to either WEI/C or WEI/M cabinets, they seem to be the closet options, but it all depends on which way the cable runs.

If you need help, send me a PM. I have done a lot of sorting these long line issues for my customers. I can also do a full install & test at demarc for you.

Fraser

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webwat

2036 posts

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#411111 30-Nov-2010 12:02

coffeebaron: Hi Tom,

It looks like you hang off the Whenuapai exchange, and are outside the range of cabinets installed in this area. Do the following:
- check that there are no loading coils on you line
- get a full install done
- ask if you can be connected to either WEI/C or WEI/M cabinets, they seem to be the closet options, but it all depends on which way the cable runs.

If you need help, send me a PM. I have done a lot of sorting these long line issues for my customers. I can also do a full install & test at demarc for you.

Fraser

I suspect they didn't connect you to those cabinets because the cabinets are allocated to houses as part of the design process, and only the Chorus NOC will be able to rework the cabling design. It is possible your line is in the same cable binder as cabinetised people (which would create horrendous crosstalk) but its unlikely since thats a big nono. Either way, those cabinets may be full...

Definitely get the full install -- a wired-in splitter as close to the demarc as possible. I could have a look if coffeebaron is busy.

Time to find a new industry!

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