Greetings all

I am trying to sort out an issue with an Apache trying to Activesync (version 4.0) to a laptop. At present when I plug it in Activesync starts up and then pops up a window saying Retrieving Settings ... and then just sits there forever.

Now I saw a bunch of suggestions in another forum here but it is locked so I am just copying some of it here to show what I have checked and found.  This stuff was originally posted by freitasm and is copied here without his permission .. but hopefully he won't take offence


# Look in Device Manager for "Windows Mobile Device" under Network Adapters. If it's not there then there was a problem installing ActiveSync.
--> I have looked in Device Manager and Windows Mobile Device is not there.
# Look in Device Manager for "Generic RNDIS" under Other Devices. If it's there then there was a problem installing ActiveSync.
--> There isn't a sub-heading called Other Devices on this laptop.
# After placing the Apache in the cradle use the command line to PING 169.254.2.1. If it's not replying then the connection is not completed.
--> This works properly, I can ping the address
# Make sure the DHCP Client service is running on your PC.
--> DHCP Client is running on the laptop
# Make sure the firewall configuration allows the following programs: wcesmgr.exe, wcescomm.exe, rapimgr.exe, ActiveSync service (port 26675).
--> The firewall (Sygate Firewall) is configured to allow those programs through
# Look in the following log files for clues: %temp%\wcescomm.log, %temp%\wcesmgr.log, %temp%\wceslog.log.
--> There are some errors in some of the logs thus ...
WCESMgr.log
p(292) t(876) TraceToFile -> ERROR in CConfigMgr::GetConfig : hr = 0x80072746 - cfgmgr.cpp(318)
p(292) t(876) TraceToFile -> ERROR in CDataSourceCol::_QueryDevice : hr = 0x80072746 - DataSource.cpp(5305)
p(292) t(876) TraceToFile -> ERROR in CDataSourceCol::Load : hr = 0x8000ffff - DataSource.cpp(3509)
p(292) t(2788) TraceToFile -> ERROR in CHttpEngine::SetTrustedIp : hr = 0x80072726 - httpeng.cpp(254)
p(292) t(2788) TraceToFile -> ERROR in CHttpEngine::SetTrustedIp : hr = 0x80072726 - httpeng.cpp(254)
**** ActiveSync exiting

WCESLog.log
**************** Logging Started ****************
Process C:\Program Files\Microsoft ActiveSync\WCESMgr.exe p(292)
p(2412) t(4000) TraceToFile -> ERROR in CRAPISocket::WaitForDataToRecv : hr = 0x80072745 - rapisock.cpp(413)
p(2412) t(4000) TraceToFile -> ERROR in CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 - rapisock.cpp(498)
p(2412) t(4000) TraceToFile -> ERROR in CRAPISocket::ReceiveBuffer : hr = 0x80072745 - rapisock.cpp(690)
p(2412) t(4000) TraceToFile -> ERROR in CRAPIPacket::ReadPacket : hr = 0x80072745 - rapiconnection.cpp(620)
p(2412) t(4000) TraceToFile -> ERROR in CRAPIDevicePrivate::HandlePackets : hr = 0x80072745 - RAPIDevicePriv.cpp(443)
p(292) t(876) TraceToFile -> ERROR in CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072746 - rapisock.cpp(524)
p(292) t(876) TraceToFile -> ERROR in CRAPISocket::ReceiveBufferSize : hr = 0x80072746 - rapisock.cpp(630)
p(292) t(876) TraceToFile -> ERROR in CByteBuffer::ReceiveFromSocket : hr = 0x80072746 - bytebuf.cpp(314)
p(292) t(876) TraceToFile -> ERROR in CRAPISession::RAPI_EXP_25 : hr = 0x80072746 - rapisession.cpp(10099)
p(2412) t(4000) TraceToFile -> ERROR in CRAPIDevicePrivate::DeviceThread : hr = 0x80072745 - RAPIDevicePriv.cpp(663)
**************** Logging Stopped ****************

# Make sure your USB is work properly
--> USB is working fine.
# Do not use USB HUBs
--> No hub on this machine.

Now I know that points 1 and 2 suggest there was a problem installing Activesync but what sort of problem and how do I resolve it? I have uninstalled and reinstalled and I have tried both versions 4.0 and 4.5 to no avail. If anyone has any light to shed on this I would be most appreciative.

cheers
Chris