Orcon customers beware!!!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon customers beware!!!

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#653291 10-Jul-2012 07:46

simonh200: Habit, mainly. I saved all of my most used numbers into my home land line handset & as some of these were in Wellington, I added an area code in all cases. We live in a mobile culture now so using an area code is just second nature. And my point is, this shouldn't be a problem. I'd expect my ISP to have technology at the exchange enabling them to distinguish a local call from a toll call.

You made the mistake, why should it be the cost on your provider to fix your error. Should BP pay if you wrongly put diesel in your
Petrol engine?

You have a responsibility for your actions.

richms

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#653335 10-Jul-2012 09:38

Psitec: This is purely a coding and dial plan configuration on the soft switch. A bit of time and possible developers could easily rectify the issue.

personally cannot agree that it is a technology issue.

Then the softswitch would need to be set up for every combination of source and destination numbers inorder to not connect the call if dialed with an area code, plenty of scope to go wrong.

In all the cases I have heard about in the past the tolls provider would give a goodwill credit the first time it happened and make it clear not to do it.

Richard rich.ms

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#653342 10-Jul-2012 09:43

richms:
Psitec: This is purely a coding and dial plan configuration on the soft switch. A bit of time and possible developers could easily rectify the issue.

personally cannot agree that it is a technology issue.

Then the softswitch would need to be set up for every combination of source and destination numbers inorder to not connect the call if dialed with an area code, plenty of scope to go wrong.

In all the cases I have heard about in the past the tolls provider would give a goodwill credit the first time it happened and make it clear not to do it.

Also we are talking about the NEAX switches here, they are ancient tech, and were never designed for this kind of thing. They probably could not handle such a complex dial plan. It is for the same reason you can't take your telecom number between exchanges.

simonh200

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#653344 10-Jul-2012 09:44

KiwiNZ:

You made the mistake, why should it be the cost on your provider to fix your error. Should BP pay if you wrongly put diesel in your
Petrol engine?

You have a responsibility for your actions.

Actually, I knew I was using an area code, so this was not a mistake. My mistake was not going through Orcons terms and conditions line by line looking for something that may trip me up. Have you read your ISPs terms and conditions, every line? If you have Ill bet you are in the minority of telco customers.

MikeB4

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#653352 10-Jul-2012 09:57

simonh200:
KiwiNZ:

You made the mistake, why should it be the cost on your provider to fix your error. Should BP pay if you wrongly put diesel in your
Petrol engine?

You have a responsibility for your actions.

Actually, I knew I was using an area code, so this was not a mistake. My mistake was not going through Orcons terms and conditions line by line looking for something that may trip me up. Have you read your ISPs terms and conditions, every line? If you have Ill bet you are in the minority of telco customers.

so it is your mistake.

i don't agree to any contract with out reading the terms.

richms

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#653357 10-Jul-2012 10:02

ubergeeknz:
Also we are talking about the NEAX switches here, they are ancient tech, and were never designed for this kind of thing. They probably could not handle such a complex dial plan. It is for the same reason you can't take your telecom number between exchanges.

I was expecting that the tolls provider would run it on their network to block the calls, not on the antiques that are providing landline service

Richard rich.ms

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#653361 10-Jul-2012 10:08

richms:
ubergeeknz:
Also we are talking about the NEAX switches here, they are ancient tech, and were never designed for this kind of thing. They probably could not handle such a complex dial plan. It is for the same reason you can't take your telecom number between exchanges.

I was expecting that the tolls provider would run it on their network to block the calls, not on the antiques that are providing landline service

Then I'm sure people would complain that the calls didn't go through... although maybe it would be better that way.

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Psitec

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#653460 10-Jul-2012 12:18

This is really a Billing platform issue. If the billing platform had a table that applied the rate cards for the desitnations, you could easily do a lookup with some regex expressions to select the correct rate

i.e. If source number range = X and dialed digits = X = apply ratecard XYZ

riahon

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#653467 10-Jul-2012 12:25

If the call was technically a local call made as a toll - how does Orcon suffer. If the OP had not dialled with the prefix then the cost of the call to Orcon would still be the same, wouldn't it? Therefore if they offer free local calls and considering the negative reaction garnered by some here - it would have been better for them to credit the calls, explain to the customer the limitation of their system to prevent reoccurrence.

mattwnz

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#653490 10-Jul-2012 12:57

KiwiNZ:
simonh200:
KiwiNZ:

You made the mistake, why should it be the cost on your provider to fix your error. Should BP pay if you wrongly put diesel in your
Petrol engine?

You have a responsibility for your actions.

Actually, I knew I was using an area code, so this was not a mistake. My mistake was not going through Orcons terms and conditions line by line looking for something that may trip me up. Have you read your ISPs terms and conditions, every line? If you have Ill bet you are in the minority of telco customers.

so it is your mistake.

i don't agree to any contract with out reading the terms.

To be honest , I would say 99% of people never read the pages of terms that come with signing up to an ISP.

How many people have read the apple terms, and then re read it each time they update it, which happens a lot.

mattwnz

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#653493 10-Jul-2012 12:59

ubergeeknz:
richms:
Psitec: This is purely a coding and dial plan configuration on the soft switch. A bit of time and possible developers could easily rectify the issue.

personally cannot agree that it is a technology issue.

Then the softswitch would need to be set up for every combination of source and destination numbers inorder to not connect the call if dialed with an area code, plenty of scope to go wrong.

In all the cases I have heard about in the past the tolls provider would give a goodwill credit the first time it happened and make it clear not to do it.

Also we are talking about the NEAX switches here, they are ancient tech, and were never designed for this kind of thing. ?They probably could not handle such a complex dial plan. ?It is for the same reason you can't take your telecom number between exchanges.

How can telecom, and some other providers not charge for it then, if someone puts the area code in front of the number.

To be honest, putting the area code in front of hte number has now become second nature, as mobile phones require it. You have to consciously think what sort of device am I phoning from, when you dial a landline.

richms

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#653494 10-Jul-2012 13:00

riahon: If the call was technically a local call made as a toll - how does Orcon suffer. If the OP had not dialled with the prefix then the cost of the call to Orcon would still be the same, wouldn't it? Therefore if they offer free local calls and considering the negative reaction garnered by some here - it would have been better for them to credit the calls, explain to the customer the limitation of their system to prevent reoccurrence.

No, cost is not the same, if its dialed as 7 digits it stays on the neax and goes whereever, if they dial the 09 or whatever then it goes out the toll bypass, to orcon, back to wherever and out, and that has costs associated with it.

Richard rich.ms

richms

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#653497 10-Jul-2012 13:02

mattwnz:

How can telecom, and some other providers not charge for it then, if someone puts the area code in front of the number.

To be honest, putting the area code in front of hte number has now become second nature, as mobile phones require it. You have to consciously think what sort of device am I phoning from, when you dial a landline.

Interesting if telecom can still do this post speration, as I would expect they are now having to pay the same costs as everyone else to chorus for calls in and out of the wholesaled exchanges to and from the toll gear.

Richard rich.ms

mattwnz

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#653504 10-Jul-2012 13:08

richms:
mattwnz:

How can telecom, and some other providers not charge for it then, if someone puts the area code in front of the number.

To be honest, putting the area code in front of hte number has now become second nature, as mobile phones require it. You have to consciously think what sort of device am I phoning from, when you dial a landline.

Interesting if telecom can still do this post speration, as I would expect they are now having to pay the same costs as everyone else to chorus for calls in and out of the wholesaled exchanges to and from the toll gear.

Exactly. I think the OP also said that telstra and / or vodafone didn't charge either. But I have never been charged when redialing from a caller display phone that dials the area code first before teh number, even for local calls.

MikeB4

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#653529 10-Jul-2012 14:23

mattwnz:
KiwiNZ:
simonh200:
KiwiNZ:

You made the mistake, why should it be the cost on your provider to fix your error. Should BP pay if you wrongly put diesel in your
Petrol engine?

You have a responsibility for your actions.

Actually, I knew I was using an area code, so this was not a mistake. My mistake was not going through Orcons terms and conditions line by line looking for something that may trip me up. Have you read your ISPs terms and conditions, every line? If you have Ill bet you are in the minority of telco customers.

so it is your mistake.

i don't agree to any contract with out reading the terms.

To be honest , I would say 99% of people never read the pages of terms that come with signing up to an ISP.

How many people have read the apple terms, and then re read it each time they update it, which happens a lot.

Buying an iPod or iPhone is a one off payment, yes there is an EULA but no ongoing contractual liability. Signing a contract for a Telco is signing for 12 or 24 months with contractual liabilities, if one signs without reading then caveat emptor.

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