Unable to connect to internet

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#653679 10-Jul-2012 18:27

Pepsicle: Hmmm...ok so I'm still having issues connecting via wi-fi. Wi-fi is connected and signal strength = excellent however when I try to load FB/Google Play/Google the connection times out/says there is no internet connection....my partner (who has no credit and is on 2degrees as well) can connect to our wi-fi on his phone no issues. Any suggestions?

Your phone is broken?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

freitasm

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#653689 10-Jul-2012 18:33

Connection to WiFi is not related to 2degrees in any way - balance is irrelevant in this case.

Are you sure your router is not configured to allow only some MAC addresses to connect? Have you tried with other WiFi access points?

Pepsicle

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#653903 11-Jul-2012 10:43

SaltyNZ: Your phone is broken?

Quite possibly!

Won't connect to wi-fi at home or work.....so that would be an issue with the actual phone right?

Had nothing but issues with this phone, it's already been sent away to be repaired once and I've only owned it 6 months!

SaltyNZ

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#653907 11-Jul-2012 10:55

Pepsicle:
SaltyNZ: Your phone is broken?

Quite possibly!

Won't connect to wi-fi at home or work.....so that would be an issue with the actual phone right?

Had nothing but issues with this phone, it's already been sent away to be repaired once and I've only owned it 6 months!

Well, it certainly does sound like the only common factor is the handset. Especially since it won't connect to Wifi.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Yank

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#656188 15-Jul-2012 20:56

SteveON:
Yank: Thank you freitasm finally have it working with those settings. Now I can quit piggy backing off vodafone.

You are kidding that you couldn't find these settings?

Yes I am kidding, just wanted to see if some know-it-all would respond. Wow it worked

johnr

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#656197 15-Jul-2012 21:17

Yank:
SteveON:
Yank: Thank you freitasm finally have it working with those settings. Now I can quit piggy backing off vodafone.

You are kidding that you couldn't find these settings??

Yes I am kidding, just wanted to see if some know-it-all would respond. Wow it worked

Good way to make friends and say thanks for the help

SteveON

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#656527 16-Jul-2012 15:06

johnr:
Yank:
SteveON:
Yank: Thank you freitasm finally have it working with those settings. Now I can quit piggy backing off vodafone.

You are kidding that you couldn't find these settings??

Yes I am kidding, just wanted to see if some know-it-all would respond. Wow it worked

Good way to make friends and say thanks for the help

I guess it is my fault, I do know it all... The help section of the website is fairly easy to find and took almost no time at all to find the link http://www.2degreesmobile.co.nz/settings sorry for disturbing you with my comment. I guess the internet failed you. As I stated earlier; there are more issues if the phone can't access wifi.

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Shop now on AliExpress (affiliate link).

Pepsicle

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#656651 16-Jul-2012 20:30

Hi everyone

. Please don't laugh.....but my 2 year old daughter has hid my phone from me. 4 days and I still can't find the wretched thing!

In the meantime....my partner bought himself an Android tablet at the weekend and you guessed it, he can't connect to Wi-Fi at home either LOL.......maybe we're just not destined to own any Android products! Is there some super special setting we're supposed to use to connect to WI-FI using Android? Apparently the tablet is connected but still can't browse. I logged into D-Link and had a quick nosey but nothing jumped out at me....

freitasm

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#656697 16-Jul-2012 21:40

It sounds like it's the router configuration, not the mobile devices. Are you absolutely sure there's no MAC filtering enabled on the router?

Pepsicle

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#656831 17-Jul-2012 08:21

Yes, checked last night and MAC filtering is off. I feel like giving up, I'm not a technical IT kind of person.

SaltyNZ

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#656834 17-Jul-2012 08:26

Pepsicle: Yes, checked last night and MAC filtering is off. I feel like giving up, I'm not a technical IT kind of person.

You haven't got weird wireless settings like N-only (and your devices are G) or vice versa? I've also seen some devices refuse to see a network that wasn't on channel 6.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Pepsicle

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#656855 17-Jul-2012 09:12

I have no idea, how would I check this? Would it be on the router settings?

SaltyNZ

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#656862 17-Jul-2012 09:20

Pepsicle: I have no idea, how would I check this? Would it be on the router settings?

Yes, probably under 'advanced' wireless settings or something similar.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Pepsicle

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#656870 17-Jul-2012 09:41

OK thanks, will check tonight

freitasm

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#656912 17-Jul-2012 10:32

SaltyNZ might be onto something. Also check how many networks your devices can see. Perhaps it's some interference? In such case you might have to change channels.

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