Stewhard, Have you tried another modem and computers, that would help rule out it's your equipment.
I think they have to have interleaving on to do there official tests before they can escalate it with telecom. Yup it's a pain, but it's the way their system works.
Basicly you just have to keep hassling them until it's sorted. Ask them for a job number too, that should help make it easier when deal with the helpdesk.
Nice to here the OP has got his connection going better than ever.
I have made roughly 10 calls to slingshot over the last week to get this sorted. 4 times they tried to put me on the right plan, and 4 times they have failed!! I'm still on the 128k up which is driving me nuts.
Apparently they are now sending another request through to Telecom or Chorus get the speed changed. I'm not sure how this works behind the scenes but somewhere someone has dropped the ball. 4 times!!
I have lodged a formal complaint to try get this sorted and basically vent my frustrations. All I want is the connection speeds I'm am used too and that i'm paying for.
I have been with Slingshot for many years and while at times their support has been mediocre, I have never had anything like this. To be honest most of the support issues I had were due to the flaky Dynalink modem they supplied. As soon as I went to a Linksys device I never really needed to call them anymore.
I guess the key indicator is I used to recommend Slingshot to people after a plan similar to what I was on (NBT). I won't be doing that anymore, not with the support I have received in the last 6 weeks.
The problem now is I have committed too much time to getting this working to walk away. I don't want to go through this with another ISP. That being said if anyone has any solid recommendations, let me know. If the grass is greener on the other side I will jump the fence.
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