How's the quality?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How's the quality?

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5 posts

Wannabe Geek

#421109 23-Dec-2010 21:03

do not trust callplus

recently i just move from vodafone to callplus because they are offering me cheaper price and faster speed. callplus is useless, they cannot reach what they said. if you can get 100kbps you will be luck.
Bitcommet and Emule are no speed at all in my place. it was a bad move!!!

if you download a lot, trust me, use vodafone.

I am thinking to move back to vodafone even though at the end i need to pay 150 for termination fee. callplus just piss me off.

Geek, I did the same thing as you, cross fingers.

richms

28176 posts

Uber Geek

Trusted

Lifetime subscriber

#421113 23-Dec-2010 21:13

8kB/sec is what my FTP just dropped to, its been running all day and I only have gotten about 3.5 gigs down.

Keep in mind that the server is barely utilized most of the time, it has 100 megabit at some data center in lichenstein and can do 20 megabits into a friends UK internet connection, and about 1 megabyte a sec to an orcon connection in auckland, so its not the server or its connectivity.

I thought maybe it was all the other stuff I was running slowing it down.

But there is nothing else at the moment. Torrents all paused by schedule, no backup running.

Richard rich.ms

Pessimistress

4 posts

Wannabe Geek

#421192 24-Dec-2010 00:41

I seem to be the only other person who has had a really good experience with slingshot.
I will agree, the helpdesk is truly in a state, and when I signed up they screwed up my username.

Backstory:
I was with "Vodafone" for 13 years.
After around 2 years of being in a heavy user pool, I got fed up and left.
My last few days on Vodafone they tried to convince me to stay and insisted I had a line fault and that was causing my slow speeds.
Funny, after that conversation, I ended up with a 7mbit down speedtest result.. for the first time since I can remember. (It used to be around 0.08mbit.)

I am now on AYCE and consistently get 14mbit and upwards.
My speeds are good, webpages load quickly. No-one in the house games or uses torrents.

There are occasional problems but slingshot are generally pretty good about resolving them or keeping you informed (on their forums.)

It depends on your expectations, I guess. If you anticipate fullspeed/fullspeed international traffic 24/7 you are going to be very, very sorry.

mattwnz

20157 posts

Uber Geek

#421193 24-Dec-2010 00:51

I must admit, I am considering them based solely on price, for home use. However I am not considering the AYCE plan, just one of their normal plans. Have to do a but more research though.

johnzoet

19 posts

Geek

#421601 26-Dec-2010 09:37

dhazen: I've avoided Slingshot up to now, but $120 per month for a phone line and un-capped full-speed internet is just too good to pass by.

Has anybody had any time on this package such that they could report on the line quality?

Thanks,

-- Deck

PS: I'm also confused by some of the reactions to AYCE packages - isn't more internet better?

Wait until you have to contact their help desk. I was in that position in September 2010. Waited for hours, sent emails, no reply for more than a week. Switched to Telecom on 23 September 2010. Since than I have been writing more than 20 emails, sent 2 faxes have been ringing several times, but Slingshot keeps on sending me invoices for a service they do not provide anymore. Rang yesterday again and they tell me that they need a notification from Telecom. However I forwarded a notification from Telecom just 2 weeks ago.
I have never encountered such an incompetent organisation in my entire life.
I have only one conclusion: avoid Slingshot like the plague.

johnzoet

19 posts

Geek

#421603 26-Dec-2010 09:39

Uncapped speed ?
My speed at Slingshot was 4.5 Mbps at the best of times.
With Telecom my speed is 17.5 Mbps.

Oliver

80 posts

Master Geek

#421607 26-Dec-2010 09:49

I'll second that. On Telecom in Christchurch we were getting around 6.5Mbps download speeds (only normal ADSL line I think), now with Slingshot we get around 0.27Mbps downstream, and no that's not a typo!
And that's the Slingshot 'full speed' plan.
Don't even get me started on the helpdesk!

Wise

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dhazen

63 posts

Master Geek

#421635 26-Dec-2010 14:31

Thanks very much for your feedback. I asked Slingshot to confirm the abandonment of my request for a connection back on December 5. The request was evidently successful as I'm still with Actrix. Here's the reply I got back from Slingshot yesterday (December 24):
================
Hi

Thank you for using Slingshot's Online Help.

Unfortunately I am unable to help you as I am unable to locate your Slingshot account. Could you please respond with:

- Your Slingshot account number, or;
- Your billing address (electronic or postal), or;
- Your Slingshot username.

Once you supply me with one of these details I will be able to answer your query.

Best regards

Slingshot Support
================

Catch 22 ?

Oliver

80 posts

Master Geek

#423128 1-Jan-2011 08:56

Whoa. For the last few weeks Slingshot's speedtest was showing I had a download speed of around 0.25Mbps. Called and emailed helpdesk for 2 weeks but they couldn't fix it. Yesterday I was switched over to Telecom and my speed on the same speedtest is now 6.5Mbps. Same phone line, same modem, same computer setup - the only thing that changed was my ISP. I wonder if they had slowed me that much due to a software thing or because of faulty SS equipment in the exchange?

merve0o0

492 posts

Ultimate Geek

#423920 4-Jan-2011 11:46

I haven't had the best experience with slingshot speed is slower then when I was on telecom and I randomly am unable to access the Internet ( but I think that's my modem/router not likeing apple as the xbox and windows pc can still access)

But I am going to stick with them as I have been with telecom xnet and orcon in the last two years and the sevice on both of them was great at the start but then went to crap after 6 months.

Will most likely stay with slingshot as I am in Nelson so it's all using the same telecom hardware and seem to get the same service wherever I gland slingshot is cheaper

Oliver

80 posts

Master Geek

#424311 5-Jan-2011 15:59

Finally I can give a good report about Slingshot - after months of slow and unreliable internet I canceled my account, and after putting in a complaint about their service they said there would be no early disconnection fee. Pays to be the squeaky wheel sometimes!

gussyboy

14 posts

Geek

#424525 6-Jan-2011 07:36

Oliver: Finally I can give a good report about Slingshot - after months of slow and unreliable internet I canceled my account, and after putting in a complaint about their service they said there would be no early disconnection fee. Pays to be the squeaky wheel sometimes!

Congrats, I wish all the best.
Luck man.

What I need to do to get out ?

johnzoet

19 posts

Geek

#424567 6-Jan-2011 10:38

Oliver: Finally I can give a good report about Slingshot - after months of slow and unreliable internet I canceled my account, and after putting in a complaint about their service they said there would be no early disconnection fee. Pays to be the squeaky wheel sometimes!

On 23 September I switched to Telecom. For more then 3 months Slingshot keeps sending invoices. Sent them over 20 emails, 2 faxes and have been ringing for hours, nothing seems to work. Each time they promise that the account will be cancelled, but they cannot get it right. Slingshot is the worst bureaucratic nightmare ever.

webwat

2036 posts

Uber Geek

Trusted

#424618 6-Jan-2011 12:37

Pessimistress: I seem to be the only other person who has had a really good experience with slingshot.
I will agree, the helpdesk is truly in a state, and when I signed up they screwed up my username.

Backstory:
I was with "Vodafone" for 13 years.
After around 2 years of being in a heavy user pool, I got fed up and left.
My last few days on Vodafone they tried to convince me to stay and insisted I had a line fault and that was causing my slow speeds.
Funny, after that conversation, I ended up with a 7mbit down speedtest result.. for the first time since I can remember. (It used to be around 0.08mbit.)

I am now on AYCE and consistently get 14mbit and upwards.
My speeds are good, webpages load quickly. No-one in the house games or uses torrents.

There are occasional problems but slingshot are generally pretty good about resolving them or keeping you informed (on their forums.)

It depends on your expectations, I guess. If you anticipate fullspeed/fullspeed international traffic 24/7 you are going to be very, very sorry.

Funny, they screwed up my username too and couldn't change it without charging a termination fee.

I think bitcomet hogs the connection at times even with downloads switched off, probably advertising traffic and can only solve that problem by shutting down bitcomet when not downloading. It might also be slingshot penalising anyone who dares to use torrent software.

But Slingshot is the most hopeless ISP in NZ. Their different departments seem to never talk to each other. International speeds are really sad and their voip can be a bit fickle for international calls, but I'm not interested in being charged for over-usage. Thats the only reason I'm still with them.

Time to find a new industry!

Oliver

80 posts

Master Geek

#424655 6-Jan-2011 14:46

What I need to do to get out ?

Actually the reason I had no termination fees was that I put in a formal complaint about the service (specifically technical support as my connection went down to 0.2Mbps). The person who dealt with the complaint agreed my service was terrible but said nothing about the fact that my connection was also down to near dial up speed!
I'd say to get out you need to have a long history of documented problems and to make a formal complaint as this seems to be dealt with much more thoroughly than if you just email the helpdesk.

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