Poor Speed

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310 posts

Ultimate Geek

#452765 28-Mar-2011 14:10

How do we find out if we're on a EUBA plan? My connection has mysteriously improved a massive amount in the last week. Is this something that Tier 1 helpdesk support would answer or would only someone like Sounddude (who seems to be on the inside) know?

Athlonite

1828 posts

Uber Geek
Inactive user

#452778 28-Mar-2011 14:45

A quick call to the help desk should be able to answer your question failing that I spose you could always PM SoundDude with your username and request

casewindow

310 posts

Ultimate Geek

#452801 28-Mar-2011 15:49

I rang the helpdesk.

They said I was on UBA. They said as far as they know, for residential customers, there is only UBA and LLU.

I looked in my 'My Orcon' and it said 'UBS' settings.

Bit of a mystery really. I just hope that the good speeds stay!

Ratez

72 posts

Master Geek

#452802 28-Mar-2011 15:50

casewindow: How do we find out if we're on a EUBA plan? My connection has mysteriously improved a massive amount in the last week. Is this something that Tier 1 helpdesk support would answer or would only someone like Sounddude (who seems to be on the inside) know?

I also noticed a massive improvement in my download speed. Used to get 4mbps peak and 12mbps off-peak. Now I'm getting 14~17mbps downloads.

https://www.speedtest.net/result/1223691922.png

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

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Lifetime subscriber

#452816 28-Mar-2011 16:25

casewindow: How do we find out if we're on a EUBA plan? My connection has mysteriously improved a massive amount in the last week. Is this something that Tier 1 helpdesk support would answer or would only someone like Sounddude (who seems to be on the inside) know?

You are on EUBA.

pohutukawa

197 posts

Master Geek

#452819 28-Mar-2011 16:36

Sounddude:
casewindow: How do we find out if we're on a EUBA plan? My connection has mysteriously improved a massive amount in the last week. Is this something that Tier 1 helpdesk support would answer or would only someone like Sounddude (who seems to be on the inside) know?

You are on EUBA.

Spooky.

Sounddude, do you have anything to do with Orcon SIP/VoIP stuff?

old3eyes

9120 posts

Uber Geek

Subscriber

#452882 28-Mar-2011 19:14

I noticed tonite that my intl download speed is up from 1.5Mbits to around 9.5Mbits.. Locals always been good..

Regards,

Old3eyes

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#452903 28-Mar-2011 19:52

pohutukawa:

Spooky.

Sounddude, do you have anything to do with Orcon SIP/VoIP stuff?

Not personally, but I look after the team that does. How can I help?

pohutukawa

197 posts

Master Geek

#452927 28-Mar-2011 20:42

Sounddude:
pohutukawa:

Spooky.

Sounddude, do you have anything to do with Orcon SIP/VoIP stuff?

Not personally, but I look after the team that does. How can I help?

How is the uptake of Orcon SIP trunks? I'm particularly interested in call quality of this solution, and the features that Orcon offers as a VoIP provider. I can't find much info about this, whereas iTalk, 2talk, world xchange, etc., have quite a bit of detail.

Thank you.

Sounddude

I fix stuff!
1928 posts

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Lifetime subscriber

#452932 28-Mar-2011 21:06

pohutukawa:
Sounddude:
pohutukawa:

Spooky.

Sounddude, do you have anything to do with Orcon SIP/VoIP stuff?

Not personally, but I look after the team that does. How can I help?

How is the uptake of Orcon SIP trunks? I'm particularly interested in call quality of this solution, and the features that Orcon offers as a VoIP provider. I can't find much info about this, whereas iTalk, 2talk, world xchange, etc., have quite a bit of detail.

Thank you.

Wlll drop you a PM, rather than thread jacking :-)

SteveFari

108 posts

Master Geek

#452934 28-Mar-2011 21:12

hahahaha no worries. I can't see an actual end to this thread anyway ;)

casewindow

310 posts

Ultimate Geek

#452938 28-Mar-2011 21:27

Sounddude:
casewindow: How do we find out if we're on a EUBA plan? My connection has mysteriously improved a massive amount in the last week. Is this something that Tier 1 helpdesk support would answer or would only someone like Sounddude (who seems to be on the inside) know?

You are on EUBA.

Ok cheers for that info!

art3011

39 posts

Geek

#453185 29-Mar-2011 16:09

I'm getting terrible speeds lately. It only started last weekend. It was good in the morning, but slow in the afternoon. Anyone else having this problem again ? Should I move to Tcom?

3/28/2011 9:07 PM GMT ---.---.---.--- 2.26 Mb/s 0.56 Mb/s 29 ms Auckland < 50

3/29/2011 1:18 AM GMT ---.---.---.--- 0.13 Mb/s 0.43 Mb/s 27 ms Auckland < 50

3/29/2011 3:04 AM GMT ---.---.---.--- 0.53 Mb/s 0.64 Mb/s 23 ms Auckland < 50

Sounddude

I fix stuff!
1928 posts

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#453490 30-Mar-2011 14:15

Hi Art

Looking at your line stats, it would seem you are only syncing at 3mbit and have a poor attenuation. You are on the edge of the cabinet zone, so you should be getting about 10mbit of sync.

Log a fault call with the helpdesk to get your line investigated. Perhaps try an isolation test to see if the sync speed improves.

(When i say your on the edge, your next door neighbour is due to go on the cabinet in Sept, but not you :( )

art3011

39 posts

Geek

#453585 30-Mar-2011 19:38

When I got home from work today, speeds are back to normal ???

3/30/2011 5:51 AM GMT
121.98.183.---
2.16 Mb/s
0.51 Mb/s
23 ms
Auckland
< 50 mi

Not sure what happened.

Thanks Sounddude, I think I will apply some firmware upgrade and see it that helps. If that does not improve my modem sync speed, I'll log a fault to helpdesk and see if they can check my line and hopefully get it to 10Mb/s as you mentioned.

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