Get Help from Slingshot Here!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Get Help from Slingshot Here!

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1773 posts

Uber Geek

#583442 19-Feb-2012 15:09

aaron11: I have a friend whos on the old 80 dollar plan for ten gig can they get the new $60 one?? as they wouldnt use 50 gig that your offering now?

If that's one of the 'capped' plans, then yes. It's only getting switched from $80 AYCE to the "limited" $60 AYCE that's a problem.

Just remember that most of the old plans had free off-peak periods. These were certain hours during the early morning where whatever you downloaded didn't count towards your cap. The new plans don't have these periods.

rm *

aaron11

203 posts

Master Geek
Inactive user

#583443 19-Feb-2012 15:12

Great thanks I will tell them that. Then they can choose to go lower or go on the 50 gig
I sugested the 50 and use a lot of u tube and stuff i do haha !!
Im lookin forward to a lower bill and more gig way to go slingshot

kpd

11 posts

Geek

#584176 20-Feb-2012 21:11

Hi,

Long time Slingshot customer, generally pretty happy with the level of service (and value for money).

I have just recently upgraded from 50GB plan to 100GB, and have subsequently noticed issues with download speeds (checked on Speedtest) at peak times. We have a cabinet right across the road, and Thomson modem/router reports good link speed:

Uptime: 0 days, 0:38:13 Bandwidth (Up/Down) [kbps/kbps]: 1.033 / 18.691

Outside of peak times, Speedtest still reporting consistent download speed from Auckland servers at around 14-15 Mbps (what I would expect) but right now (9pm), is reporting only 1.5Mbps. Upload speed is constant at around 0.85Mbps at all times.

I often use HD video conferencing software in the evenings from home to talk to European customers for work, and have been doing this successfully for some time. Last week's call (the first since I upgraded my plan) was a complete disaster, as the 1-2Mbps speed I was getting was completely insufficient.

Is there something that can be done to sort this out, or is this what I should now expect as "normal"?

Thanks for any help you can give.

Kevin

Nebbie

458 posts

Ultimate Geek

Trusted

#584335 21-Feb-2012 09:16

Hi Guys

Anyone posting on here can I please ask for a favor, all i need is your account number and a little description of your issue.

Formatting:

Account:# 12345678
Line Speed: 15000/1000
Daytime Speed @ 1pm: 14000/900
Night Time Speed @ 8pm: 1000/1000

And any links to speedtest results. I would like to use this information to verify any issues that we may or may not be aware of.

Kind Regards
Bevin

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Nebukadnessar

kpd

11 posts

Geek

#584924 22-Feb-2012 07:10

Nebbie: Hi Guys

Anyone posting on here can I please ask for a favor, all i need is your account number and a little description of your issue.

Formatting:

Account:# 12345678
Line Speed: 15000/1000
Daytime Speed @ 1pm: 14000/900
Night Time Speed @ 8pm: 1000/1000

And any links to speedtest results. I would like to use this information to verify any issues that we may or may not be aware of.

Kind Regards
Bevin

Bevin,

Apologies for not knowing the correct way to report my issue. As I mentioned in the earlier post, my issue is that since an upgrade from 50GB to 100GB plan, my peak time speeds seem to have dropped considerably.

Account:# 47798613
Line Speed: 18571/1049
Daytime speed: 15940/890 (https://www.speedtest.net/result/1787633310.png)
Night time speed: 1980/840 (https://www.speedtest.net/result/1786558628.png)

A related question - if I am physically in Christchurch, why does Speedtest detect my location as Tauranga? And why is ping time to Auckland consistently less than ping time to Christchurch Speedtest test servers?

See https://www.speedtest.net/result/1787644436.png for example of Christchurch test done a few minutes after the daytime one above.

Note also that I use my connection frequently for RDP/TS over a VPN to our Christchurch office, so latency is important to me in this regard.

Thanks and regards  ,
Kevin

Nebbie

458 posts

Ultimate Geek

Trusted

#585116 22-Feb-2012 12:23

Hi kpd

EDIT:

Sorry If you read the message before, The times on the links shown are out, I just ran a test my self and its behind.
For example my test I did now Midday......

Thanks for your help.....

Thanks
Bevin

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Nebukadnessar

illicit

553 posts

Ultimate Geek

#585134 22-Feb-2012 12:48

Is posting account numbers and other details on a public forum a good idea?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

giollarnat

138 posts

Master Geek

#585304 22-Feb-2012 18:47

gday

just wondering what happened, after a couple years on the NDSL plan at 25gb with free off peak data, it seems that i have been shifted as of this month to a 30gb plan with no off peak data... no warning or communication (let alone consent).

possible to un-do this?

cheers

Nebbie

458 posts

Ultimate Geek

Trusted

#585318 22-Feb-2012 19:23

illicit: Is posting account numbers and other details on a public forum a good idea?

Yes posting account numbers not really the best Idea I forgot to add to PM that information to me.

Thanks for all the people that have PM'ed me their account, I believe the speed issues have been resolved now.
There may be a few people with minor speed problems (not as bad though) we are working on this still however not many users are affected.

No need to PM me anymore examples.

Thanks
Bevin

---------------------------------------------------------------
Nebukadnessar

aaron11

203 posts

Master Geek
Inactive user

#585350 22-Feb-2012 20:36

I had to cancel my slingshot account took them 14 days to realise that they couldnt unbundle in my area due to stupid telecom I wasnt prepared to pay 90 dollars for what I could of had for 80 they did offer to credit me the caller ID and also the wiring maintance for 12 months but wanted to pay it all at once instead of a credit each month

Nevermind cant blame slingshot when telecom wont hand over the phones

cicada

2 posts

Wannabe Geek

#585462 23-Feb-2012 04:11

I recently signed up with Slingshot on the Naked DSL unlimited plan.
Though at first I was ecstatic about the download speeds, it now seems as though "traffic shaping" has drastically been applied to my account!

Let me clarify, I do not use bittorrent or P2P at all. I use Skype, a small bit of FTP and a lot of good ol' HTTP.
I work in professional video/audio with an overseas production company and this is the primary reason I opted to get an unlimited account. I download/upload video and audio files of massive amounts at a time and I was sick of having to pay $30 premiums on my old ISP for an extra 10GB here and there when I needed it.

At first, Slingshot seemed like a good choice, as I was getting up to 1.2 MB/sec download speeds over HTTP. Now it seems that's been consistently halved for the last week and a half. I can now only get about 450 KB/sec from the same site I was previously getting 1.2 MB/sec. I asked my brother in the U.S. to try it out, using the same site and he could download at over 2mb/sec so I'm assuming the site is fine. The only thing I can think of is that my traffic is now being "shaped"? Actually, everything is slower now. Skype, youtube, ftp, and it very much feels like to me that someone has hit a switch somewhere, saying "limit this account for a while, he's downloading too much!"

I mean, I understand that unlimited has to have some traffic shaping on it but I guess I thought it would be primary geared towards bittorrent/P2P or other strange ports. I am surprised to see HTTP port 80 being so drastically shaped (if that is indeed what's happening).

I also wonder, when the "shaping" will reset (each billing cycle?) and at what point (how many GB) does the shaping kick into effect? I wonder this because skype has become slightly unusable since the speeds were reduced (it goes and comes quality wise but was a lot better when I first signed up).

I realize I may be making some assumptions here which is why I'm just kind of looking for some answers (as I've had no luck over the phone). Is my HTTP traffic being shaped or not? If it isn't, then why has it so consistently jumped down to half of it's previously ability? And if this is in fact the way things are, I'd honestly rather just go with a 250GB plan so I can at least know where I stand each month instead of wondering when I might pass that invisible line that gets my HTTP download speeds cut in half.

Any official answers/hints would be helpful in this situation as I'm quickly changing my opinion on whether I want to be a slingshot customer.

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#585485 23-Feb-2012 07:38

Hi,

We have been having some issues over the last week with this sort of thing, We have been looking into it and hope to have it resolved asap.

If you PM me your account details ill check to see if you are affected by the known issues or something else.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

techmeister

310 posts

Ultimate Geek

#585692 23-Feb-2012 13:31

Can't access a lot of websites ATM?

Nebbie

458 posts

Ultimate Geek

Trusted

#585734 23-Feb-2012 14:55

techmeister: Can't access a lot of websites ATM?

We have ongoing issues.
Some engineers have been working on these issues all night I've had a few hours sleep my self back into work now.

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Nebukadnessar

techmeister

310 posts

Ultimate Geek

#585768 23-Feb-2012 15:48

yeah, just thought I would let you know.

As of 3:45pm seems to be ok now.

The hard life of a network engineer, I can sympathize ..... hope they pay you well.

Was there a power outage at a data center or something last night?

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